6. Problem
Organization focus on sale not in
consumer experience with product or
service.
Organization having less efficient
mechanism for consumer experience
optimization.
7. How we solve the problem.
A common platform in the
shape of App/Website
8. CONCEPTOrganization focusing in creating
consumer experience through common
communication platform.
This platform in takes customer from
the end part of the process and starts a
new wave of experience from product or
service registration to every problem
resolution to guide what products need to
be bought and which brands tops the
consumer experience index.
9. How process works
1. Retailer/Consumer scans code with the
app/website or/ and fill in details.
2. Organization receives information about
product/service and consumer.
3. Consumer issues any request with respect to
product/service. Herein organization can offer
many unique offers.
4. Organization in real time initiates action.
5. Consumer satisfied , organization creates loyal
consumer.
6. Consumer unsatisfied, organization open direct
communication channel to resolve the issue.
12. Market Size
The market size of
consumer experience
market is $8.39 billion
USD by 2019 and expected
to be $13.18 billion USD
by 2021 at a CAGR of
21.1%.