1. MANUFACTURING
Total Outsourcing of IT by HCL Infosystems
For a Leading Auto-Ancillary Company in India
Client Requirements
Client Brief Client's business was growing at faster Ÿ Disjointed view of business to the
than expected rate but their IT was Senior Management due to non-
One of the leading Auto –
struggling to cope up with the rapid availability of strategic reports and
Ancillary group in India, business growth. predictive analysis
manufacturing vehicle interiors The client wanted to become a world Ÿ Very low user adoption of ERP
and exteriors. The client has class IT-enabled auto ancillary company Ÿ Fragile IT leading to non compliance
who wanted to improve their existing IT of JIT system
several plants spread across the Infrastructure and ERP system which Ÿ Rising IT cost
country and its major customers was earlier fragmented. The client was
Ÿ Financial year closing not
include leading automobile looking for solutions for the following-
happening from the system
manufacturers in India. Ÿ Fragmented IT Landscape – multiple Ÿ Single vendor for all support needs
ERP Systems (SAP, Oracle and some from the current set up of multiple
other) across locations vendors
Ÿ IT Infrastructure and Facilities
Management support for all plants
Ÿ Single integrated organization view
and on-time information availability
ŸFragile IT causing user
dissatisfaction as multiple teams
were delivering multiple IT services

2. Solutions Offered
HCL Infosystems with its deep domain & Ÿ Standardization of IT infrastructure Ÿ Increased operational efficiency
technical expertise emerged as a and automated functioning of- due to
strategic partner to the client. HCL - Material Requirements Planning - ERP roll out after a comprehensive
aligned customer's IT strategy with their (MRP) business process standardized
business strategy and offered critical - Capacity Planning & Scheduling exercise across all business
end-to-end Infrastructure Management functions
- Just-in-Time (JIT) Inventory
and Application Management Services.
System - Manual processing replaced with
The Total Outsourcing Services portfolio automated business processes
- Quality Management by analysis
extended to the client is as follows -
of rejected goods Ÿ End-to-end business visibility as all
Ÿ IT Portfolio Management for
- Profitability Analysis - What if plants are on a single platform
prioritization of IT initiatives
scenario Ÿ Faster decision making due to real
Ÿ Standardization of business
Ÿ Need-based allocation and time MIS availability
processes and ERP rollout across all
deallocation of resources Ÿ Robust IT leading to higher user
units
Ÿ 24X7 help desk satisfaction
Ÿ Centralized email system
Ÿ Business continuity planning and
Ÿ Implementation of IT security
implementation as per JIT
Ÿ Tools-based service delivery
requirement
Ÿ Predictable service at a predictable
cost resulting from SLA-based
Business Benefit
operations for infra & application Ÿ IT cost reduction by 20%
support Ÿ 99.99% business service availability
About HCL Infosystems
HCL Infosystems Ltd, with revenue (LTM) of US$ 2.4 billion (Rs.10,754 crores) is India's premier hardware, services and ICT
systems integration company offering a wide spectrum of ICT products that includes Computing, Storage, Networking, Security,
Telecom, Imaging and Retail. HCL is a one-stop-shop for all the ICT requirements of an organization. India's leading System
Integration and Infrastructure Management Services Organization, HCL has specialized expertise across verticals including
Telecom, BFSI, eGovernance, Power and Defence.
With India's largest ICT services network that reaches to every corner of India, HCL's award winning Support Services makes it
the preferred choice of enterprise and consumers, alike.For more information please visit us at www.hclinfosystems.com
For more details, please contact us at transform@hcl.com
or visit us at www.hclinfosystems.com
Copyright @ HCL Infosystems Ltd. All Rights Reserved. Reproduction of this publication in any form without prior permission is forbidden. The names of the actual companies and products
mentioned herein may be the trademarks of their respective owners. All content/information present here is the exclusive property of HCL Infosystems Ltd. The content/information
contained here is believed to be accurate ate the time of publishing. HCL shall not be liable for damage of any kind use of this information, which is subject to change without notice.