3. Important Stuff Setting Standards What setting you want today? Formal or Informal? What learning environment would you prefer? Lecture-based or interactive? Would you like others to talk on the phone during the program? Would you like to receive rewards for good performance?
4. Important Stuff Setting Standards Not a training program This is an EXPERIENCE – Learning Experience for ALL of us Be ready to give and receive constructive criticism
5. Learning Contract A contract between YOU and YOURSELF Write ONLY what you want to remember later Not more than 10 points “The Only Barrier to Learning the Truth is to Assume You Already Know It” Confucius
21. P.E.R.F.O.R.M. 10/1/2011 21 Empowerment Members are allowed to make decisions for their roles SOPs authorize members to make decisions and hold them accountable
22. P.E.R.F.O.R.M. 10/1/2011 22 Relationships No favoritism by the leader Open and supportive Disagreements are respected – not taken personally
23. P.E.R.F.O.R.M. 10/1/2011 23 Flexibility Leader is willing to listen to ‘different’ ideas Members adapt to the different changes Multiple solutions are explored when faced with problems
24. P.E.R.F.O.R.M. 10/1/2011 24 Output Performance standards are set high Output is expected of high quality High quality output by one person is set as a benchmark
25. P.E.R.F.O.R.M. 10/1/2011 25 Recognition Save the spotlight for your team Individual’s efforts are recognized among all members Praise in public – reprimand in private
26. P.E.R.F.O.R.M. 10/1/2011 26 Morale Individual’s feel good about the team Members understand the contribution the team is making to the organizational effort and their careers
27. ABC of Performance Measurement Success Factors Elements or factors that help you achieve certain objectives Examples ‘Timely completion of work’ ‘Maintaining discipline’ ‘Achieving targets’ ‘learning and growing’ 10/1/2011 27
28. ABC of Performance Measurement KPIs Ways to measure success quantifiably Examples ‘No of new customers acquired’ - Sales ‘Employee turnover’ - HR ‘Mean Time Between Failure’ - Operations ‘Availability of system’ - IT 10/1/2011 28
35. Your Days will Never Have More than 24 Hrs!!! Time Management
36. Time Management Matrix 10/1/2011 36 Urgent Not Urgent I Crises Pressing Problems Deadlines II Planning Preparation Prevention Important III Interruption Some Calls/Emails Some Meetings IV Junk Mail Some calls Escape Activities Not Important
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38. Research!! 10/1/2011 38 Urgent Not Urgent I 20-25% 25-30% II 65-80% 15-20% Important III 15-20% 50-60% IV 1-2% 4-5% Not Important
45. Maslow’s Need Theory Our needs influence our behavior Needs appear in the order of importance One advances to the next level once the previous is satisfied 10/1/2011 45
