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Five tips for writing perfect tech support emails

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Tech-support emails are nothing new, and neither are these tips. But they still hold good and they can still help you write better emails.

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Five tips for writing perfect tech support emails

  1. 1. Five tips for writing the perfect tech support email Tech-support emails are nothing new, and neither are these tips. But they still hold good and they can still help you write better emails.
  2. 2. Tip #1 Examine the problem from every point of view - Don’t make assumptions - Read the complaint over and over again
  3. 3. Tip #2 Try the solution out yourself - Solutions maybe outdated - Even the slightest missteps can turn a satisfied customer into an irate one.
  4. 4. Tip #3 Put yourself in their shoes - Respect what might seem a trivial issue for you - Get personal
  5. 5. Tip #4 Check for grammatical errors - Put in a little effort - Use a spellchecker or a tool like Grammarly
  6. 6. Tip #5 Think twice before saying no - Try suggesting workarounds - Make sure you don’t say a hard no
  7. 7. Find More Great Content fb.com/freshdesk twitter.com/freshdesk blog.freshdesk.com linkedin.com/company/freshdesk

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