28. The Five Competitive Forces that Determine Industry Profitability Potential Entrants Buyers Substitutes Suppliers Threat of New Entrants Bargaining Power of Buyers Bargaining Power of Suppliers Threats of Substitute Products or Services Industry Competitors Rivalry Among Existing Firms
29. Porter’s generic strategies Low cost Differentiation SOURCE OF COMPETITIVE ADVANTAGE Industry-wide Single Segment COMPETITIVE SCOPE FOCUS DIFFERENTIATION COST LEADERSHIP