This document outlines a usability testing plan for the Optima learning management system (LMS). It discusses the importance of usability testing in ensuring LMS success. The plan involves testing the Optima LMS with users to identify usability issues. Users will complete tasks while observers collect data. Test results will then be analyzed to identify top usability problems and positives. Recommendations will be provided to LMS developers based on the findings. The goal is to improve the usability of the Optima LMS.

1. TURKU UNIVERSITY OF APPLIED SCIENCES
Business Information Systems (MBA)
Master's Thesis Presentation (YAMK)
May 2014
By
Youssef Hammouche

3. The rapid changes of information technology,
present a new challenge and awareness of the
necessity to adopt new tools and processes to
improve the quality of education system.
In confronting this challenge it became
obligatory to know the complexity of the
education system from student’s perspective
and related problems that should be
addressed.
every education system must have an
independent strategy of changes to
determine the affecting factors of failure or
success in education system.

4. The usability testing represent one of the
success factors to be implemented into any
LMS to evaluate the examined interfaces by
testing it on users.
It became an essential component of LMS
development process similar to software
testing and system design.
LMS might be very difficult to use by
students if usability problems are not
identified in early stage

5. Many LMS projects have failed during last few
years to stay among the top existing systems,
reasons could be numerous but lack of usabilityusabilityusabilityusability
testingtestingtestingtesting is considered as one of the most common
reasons.
especially that students interactions with system
is highly impacted with various barriers: lack of
available support by teachers, poorly motivated
to understand system's features, students are
unsure in the use of ICT.
Therefore it is mandatory to conduct usability
testing during the system development cycle.

6. CONTENTCONTENTCONTENTCONTENT
LISTLISTLISTLIST OF ABBREVIATIONS (OR) SYMBOLSOF ABBREVIATIONS (OR) SYMBOLSOF ABBREVIATIONS (OR) SYMBOLSOF ABBREVIATIONS (OR) SYMBOLS
1. INTRODUCTION1. INTRODUCTION1. INTRODUCTION1. INTRODUCTION
1.1. Problem Statement and Research Objectives
1.2. Research Methodology
1.3. Optima LMS
2222. LEARNING MANAGEMENT SYSTEMS. LEARNING MANAGEMENT SYSTEMS. LEARNING MANAGEMENT SYSTEMS. LEARNING MANAGEMENT SYSTEMS LMSsLMSsLMSsLMSs
2.1. Open Source LMS
2.2. CLOUD LMS
2.3. Steps in Selecting a LMS
2.4. Key Factors of Successful LMS

7. 3. THE USABILITY TESTING PLAN OF OPTIMA3. THE USABILITY TESTING PLAN OF OPTIMA3. THE USABILITY TESTING PLAN OF OPTIMA3. THE USABILITY TESTING PLAN OF OPTIMA
LMSLMSLMSLMS
3.13.13.13.1. The Concept of Usability Testing. The Concept of Usability Testing. The Concept of Usability Testing. The Concept of Usability Testing
3.1.1. What is Usability?
3.1.2. What is Usability Testing
3.1.3. The Purpose of Usability Testing
3.1.4. What to Test?
3.2. Usability Test Plan for Optima LMS3.2. Usability Test Plan for Optima LMS3.2. Usability Test Plan for Optima LMS3.2. Usability Test Plan for Optima LMS
3.2.1. Problem Statement and Test Objectives
3.2.2. User Profile
3.2.3. Methodology
3.2.3.1. Participants
3.2.3.2. Length of Sessions
3.2.3.3. Quantitative & Qualitative Data
3.2.4. Scenarios and Tasks
3.2.5. Test environment and Equipment

8. 4. EMPIRICAL USABILITY TESTING IN OPTIMA4. EMPIRICAL USABILITY TESTING IN OPTIMA4. EMPIRICAL USABILITY TESTING IN OPTIMA4. EMPIRICAL USABILITY TESTING IN OPTIMA
LMSLMSLMSLMS
4.14.14.14.1. Data Collection. Data Collection. Data Collection. Data Collection
4.24.24.24.2. Test Results and Analysis. Test Results and Analysis. Test Results and Analysis. Test Results and Analysis
4.2.1. Top Negative Finding
4.2.1.1. Website Layout and Login Process
4.2.1.2. System Features and Editing Options
4.2.2. Top Positive Finding
4.2.3. Findings Log from the Observer
4.2.3.1. Task Completion Rate
4.2.3.2. Time on Task
4.2.3.3. Problems and Helps required
4.2.4. Presenting Results Based on Post-task and Post-test
Questionnaires

9. 5. USABILITY RECOMMENDATIONS FOR OPTIMA5. USABILITY RECOMMENDATIONS FOR OPTIMA5. USABILITY RECOMMENDATIONS FOR OPTIMA5. USABILITY RECOMMENDATIONS FOR OPTIMA
LMS DEVELOPERSLMS DEVELOPERSLMS DEVELOPERSLMS DEVELOPERS
6666. DISCUSSION. DISCUSSION. DISCUSSION. DISCUSSION
REFERENCESREFERENCESREFERENCESREFERENCES
APPENDICESAPPENDICESAPPENDICESAPPENDICES
Appendix 1. Pre-test Questionnaire.
Appendix 2. Post-task Questionnaire.
Appendix 3. Post-test Questionnaire.
Appendix 4. Usability Testing Video Permission Form