Prezentarea lui Larry Young la seminarul Fitzuica: Antreprenoriat si etica

1. Business Ethics Larry Young Training Specialist Young's Virtual Office Solutions

2. Customer SatisfactionYour ExpectationsMUST MatchClients ExpectationsIF NOT: Someone WILL be unhappy

3. Two Square Columns ? WHAT YOU SEE…

4. Three Round Columns ? WHAT YOUR CUSTOMER SEES…

5. Would this make the customer happy ? This will fall… Your business will fall….

6. POTENTIAL PROBLEM: CUSTOMERS MAY NOT ALWAYS “SEE THINGS THE WAY YOU SEE THEM”

7. Can you “see” alternatives ?

8. SUCCESS: “The most important single ingredient in the formula for success is knowing how to get along with people…” Theodore Roosevelt

9. INTEGRITY: MUST TELL THE CUSTOMER THE TRUTH MUST ACCEPT THE CONSEQUENCES EVEN FOR YOUR EMPLOYEES

10. NOT ALWAYS ABOUT MONEY: BEST ADVERTISER = HAPPY CUSTOMER MAKE THINGS “RIGHT” CANNOT DO THINGS AGAINST YOUR MORALS