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“care factor zero”
“culture eats strategy for
breakfast”
Employee Engagement
Engagement = care factor
Care
factor
zero!
Care
factor
zero!
Care
Factor
100
Global Financial Crisis
2007
NOW!
Need pic
Global Engagement Crisis
Level of Engagement World Australia
Engaged 13 24
Not Engaged 63 60
Actively Disengaged 24 16
100...
So what? Highly Engaged =
Aged care Sector in
Australia
Aged Care – Growing
Fast
65 years + will double
in next 40 years
Reference: 2015 Treasury Intergenerational Report
Workforce Implications
• Greater need for staff – grown
34% in last 5 years
• Median age 50
• Half reaching retirement age...
Workforce Implications
• 62% of residential facilities
report a shortage of
Registered Nurses
Reference: Deloitte Access E...
Workforce Implications
“a well led, well trained
workforce is essential for
a sustainable sector”
Reference: 2016 Aged Car...
Retention and Turnover
• Significant Issues
• Turnover estimated between 25%
and 40%
• Organisational culture and
manageme...
Conclusion:
• Aged Care Sector must
improve engagement,
retention and attraction of
skilled employees
Improving Culture and
Engagement
SAL – biggest in 25 years
Key finding frontline leaders have a huge effect on engagement
and culture
http://sal.workplacel...
Key Finding:
Engagement, culture, trust
and 'intention to quit' are
results of good leadership.
What the best
do differently
(Gallup)
What the best
do differently
(Gallup)
• They develop their leaders!
What the best
do differently
(Gallup)
• Strategic, top down approach
to engaging leadership teams
What the best
do differently
(Gallup)
• Cascade engagement through
managers to employees
What the best
do differently
(Gallup)
• Managers are accountable for
their team’s engagement
Care
factor
zero!
Care
Factor
100
CF100
1. Clarity
CF100
2. Feedback
CF100
3. Vision
CF 100
4. Growth
CF100
5. Belong
Leadership development pays!
In summary
• Engagement matters!
• Especially in aged care
• Engagement comes from
leadership
In summary
• Leadership in aged care
will be a focus of ours in
2017
• Please contact us if we can
help
“Clients do not come
first. Employees come
first. If you take care of
your employees, they
will take care of the
clients.”
gregmowbray
gregmowbray.com1
@gregmowbray
Care
Factor
100
Maroba 30 November 2016
Maroba 30 November 2016
Maroba 30 November 2016
Maroba 30 November 2016
Maroba 30 November 2016
Maroba 30 November 2016
Maroba 30 November 2016
Maroba 30 November 2016
Maroba 30 November 2016
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Maroba 30 November 2016

Slides from Greg's talk at Maroba's "Leaders in the Spotlight" on 30 November 2016

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Maroba 30 November 2016

  1. 1. “care factor zero”
  2. 2. “culture eats strategy for breakfast”
  3. 3. Employee Engagement
  4. 4. Engagement = care factor
  5. 5. Care factor zero!
  6. 6. Care factor zero! Care Factor 100
  7. 7. Global Financial Crisis 2007
  8. 8. NOW! Need pic
  9. 9. Global Engagement Crisis Level of Engagement World Australia Engaged 13 24 Not Engaged 63 60 Actively Disengaged 24 16 100% 100% (Gallup Consulting)
  10. 10. So what? Highly Engaged =
  11. 11. Aged care Sector in Australia
  12. 12. Aged Care – Growing Fast 65 years + will double in next 40 years Reference: 2015 Treasury Intergenerational Report
  13. 13. Workforce Implications • Greater need for staff – grown 34% in last 5 years • Median age 50 • Half reaching retirement age in 15 years Reference: Aged Care Puzzle, McCrindle Research
  14. 14. Workforce Implications • 62% of residential facilities report a shortage of Registered Nurses Reference: Deloitte Access Economics
  15. 15. Workforce Implications “a well led, well trained workforce is essential for a sustainable sector” Reference: 2016 Aged Care Roadmap
  16. 16. Retention and Turnover • Significant Issues • Turnover estimated between 25% and 40% • Organisational culture and management support key issues Reference: Dr Katrina Radford, Griffith University
  17. 17. Conclusion: • Aged Care Sector must improve engagement, retention and attraction of skilled employees
  18. 18. Improving Culture and Engagement
  19. 19. SAL – biggest in 25 years Key finding frontline leaders have a huge effect on engagement and culture http://sal.workplaceleadership.com.au
  20. 20. Key Finding: Engagement, culture, trust and 'intention to quit' are results of good leadership.
  21. 21. What the best do differently (Gallup)
  22. 22. What the best do differently (Gallup) • They develop their leaders!
  23. 23. What the best do differently (Gallup) • Strategic, top down approach to engaging leadership teams
  24. 24. What the best do differently (Gallup) • Cascade engagement through managers to employees
  25. 25. What the best do differently (Gallup) • Managers are accountable for their team’s engagement
  26. 26. Care factor zero! Care Factor 100
  27. 27. CF100 1. Clarity
  28. 28. CF100 2. Feedback
  29. 29. CF100 3. Vision
  30. 30. CF 100 4. Growth
  31. 31. CF100 5. Belong
  32. 32. Leadership development pays!
  33. 33. In summary • Engagement matters! • Especially in aged care • Engagement comes from leadership
  34. 34. In summary • Leadership in aged care will be a focus of ours in 2017 • Please contact us if we can help
  35. 35. “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
  36. 36. gregmowbray gregmowbray.com1 @gregmowbray Care Factor 100

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Slides from Greg's talk at Maroba's "Leaders in the Spotlight" on 30 November 2016

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