Improved Performance Solutions is a consulting firm that specializes in helping organizations improve their customer interaction through developing management professionals, business teams and training structures for sales teams,call centers and customer service centers no matter how small or large. We provide the proper training to convert conversations into sales and positive customer service experiences.

1. It’s About People
Taking you and your team to the next level
Making Good Glenn has been
We help executives,
managers and
Teams Great “
instrumental in my
professional
transformation from a
I Team Coaching
teams refine their Let IPS help your team become more adaptable, task/sales focused
interpersonal and efficient and ultimately, more effective. salesperson to a
• Determine the expected outcome forward thinking
management skills • Examine what the team is doing well executive of a major
to achieve their goals • Lock in behavior to repeat because it got results television corporation.
…My sales team is
and get results. • Identify and adjust behavior that is hampering
the team’s success now stronger, more
focused, and they’re
If Only I Said… better negotiators who
The Bottom Line are closing record-
If Only I Did… breaking sales.
Starts at the Top
I Management Training
I Individual Sessions
From accountability to consistency and
communication, our one-on-one sessions will
Helen Jurado
”
Vice President, TV Sales—Latin
America, BBC Worldwide America
Our seminars inspire your managers to sharpen
enhance your management skills and will help Glenn has
their focus and re-energize their teams.
Sample seminars:
• 7 Qualities of Effective Leadership
you handle even the most challenging situations.
Each weekly session will be split into two sections:
• First, we will examine a specific management
“
always had an ability
to make everything
make sense to
• Coaching Skills for Improved Results
skill and how you currently incorporate it into
• How to Get Results Without the Stress your work life.
employees and bring
together a team.
• Creating a Positive Working Environment
We can tailor our training sessions to meet
your specific needs.
• Then, we will discuss how effectively you
handled events from the previous week and
how to prepare yourself for potentially difficult
circumstances in the future.
Rob Bayer
National Manager,
CDG Management LLS
”
Meet Glenn Glenn Pasch founded Improved Performance Solutions because he deeply understands the day-to-
day issues that affect an organization’s performance. He has more than 15 years of experience in the direct marketing
industry, including executive positions at Millennium Teleservices, the #1 outbound teleservice firm in the United States.
Glenn is a member of the American Society for Training and Development, the International Coach Federation and
the American Teleservices Association.
IMPROVED PERFORMANCE SOLUTIONS
Contact us for a FREE consultation 732-261-5472 • coaching@ipsforyou.com
www.ipsforyou.com