The document describes a proposed non-profit healthcare organization called Preventative Care Clinic that will be located in Austin, Texas. The clinic aims to provide high-quality and affordable care services to patients with diabetes and hypertension, as well as increase awareness of these conditions. It will offer services like nutrition counseling, eye/foot/skin care, and help patients manage their conditions. The clinic aims to serve low-income individuals as healthcare access in Texas is currently poor, with high uninsured rates.

1. !!!PLEASE READ ABOUT THE HEALTHCARE
ORGANIZATION BELOW BEFORE STARTING
ASSIGNMENT!!!!
Healthcare Organization
In this assignment, a non-profit organization that aims to
promote care for patients with hypertension and diabetes will be
created. The type of organization created is a specialized
healthcare center that promotes the provision of effective
healthcare services to patients who suffer from diabetes and
hypertension. Additionally, the organization will create
awareness about the conditions that may increase the risk of an
individual contracting the two diseases. The name of the
healthcare facility will be ‘Preventative Care Clinic.’
The facility mission will be “to increase the quality of life for
the people battling diabetes and hypertension by providing
high-quality patient-centered care to them as well as educating
the population on the best ways that may be used to prevent
oneself from suffering from the two illnesses.” The vision of the
facility will be “to create an environment where the people with
diabetes and hypertension can access care services regardless of
their level of income.”
‘Preventative Care Clinic’ aims to identify the victims of
diabetes and hypertension and provide them with the
appropriate care that is needed as well as availing the necessary
resources to them. By doing this, the clinic will promote the
increase of the quality of life among the individuals who have
diabetes and hypertension. Hypertension and diabetes are some
of the lifestyle diseases that are increasing at a higher rate
daily. Thus, by promoting effective care to the people who have
illnesses, the health outcomes of the population will be
promoted.

2. The healthcare facility will offer services such as identifying
individuals with diabetes and hypertension and providing
effective care to them by addressing their individual needs,
providing nutritional counseling, providing eye, foot, and skin
care to patients, Medicare care, promoting patient’s awareness
on managing medical interventions and ensuring the utilization
of coping mechanisms for chronic illnesses. Preventative Care
Clinic will be located in Austin, Texas due to Texas being one
of the states in the U.S. with the lowest standards of healthcare
services. Additionally, Texas has a high percentage rate of
uninsured and underinsured residents, therefore, locating the
healthcare facility in the location will ensure that many
residents have access to the healthcare facility. Preventative
Care Clinic will be medium-sized healthcare facility which will
enable the facility to attend and service more patients in the
location. The approximate number of employees that will be
required will be 350.
Data Examination
As indicated above, the healthcare facility will be located in
Austin, Texas. The city has a total population of 978,908 (City
Data, n.d.). In the population of Austin, 99% of the population
is in the urban area while only 1% is in the rural area. The
proportion of the male population is 50.6% which is 495,694
people (City Data, n.d.). On the other hand, the female
population of 483,214 makes up 49.4 % of the population in the
city. The median age of the residents in Austin is 33.9 years
(City Data, n.d.). The estimated household income in the city is
$75,413 whereas the per capita income as of 2019 was $46,217.
The estimated median house value is $378,300. In Austin, the
population of Whites is 477,668, the population of Hispanics is
318,016, the population of Asian is 79,536, the population of
African Americans is 72,334, the population of American
Indians is 2,796 whereas the rest of the races constitutes 1,260

3. people (City Data, n.d.).
Texas has one of the worst healthcare systems in the United
States. Considering that Austin is the capital city of the state, it
is assumed to have better health facilities, however, the
healthcare facilities are below average in comparison to the data
on healthcare facilities in the rest of the United States. The state
of a high number of uninsured and underinsured people, tough
Medicaid regulations, and lack of quality healthcare services
providence to the patients that has resulted in some of the
highest rates of disease and death. Texas is ranked the fourth
last state in the United States to have poor healthcare facilities
by the National Healthcare Quality and Disparities Report
(Callaghan et al., 2019.
Some of the common medical conditions in Austin include
cancer, heart disease, chronic lung disease, hypertension,
stroke, diabetes, and obesity (Callaghan et al., 2019).
Unfortunately, these medical conditions are some of the most
expensive preventable chronic illnesses in Austin. As a result,
‘Preventative Care Clinic’ has chosen to concentrate on the
provision of care to diabetes and hypertension patients due to
these chronic illnesses having the possibility to result in other
detrimental illnesses if not well controlled. Additionally, since
the healthcare industry in Austin is poor and with a high
uninsured rate of people, the healthcare facility, ‘Preventative
Care Clinic’, is fit for this location to provide high-quality
healthcare services at very affordable rates to the low-income
earners (Callaghan et al., 2019).
Some of the types of healthcare facilities located in Austin,
Texas include hospitals, outpatient clinics, hospices, long-term
care facilities, specialized care centers, and outpatient care
centers (Callaghan et al., 2019). Some the healthcare facilities
that are located in Austin include Austin Surgical Hospital, Dell
Children’s Medical Center of Central Texas, Scoot & White

4. Hospital, St. David’s Medical Center, Cedar Park Regional
Medical Center, Northwest Hills Surgical Hospital, Seton
Medical Center Austin, and University Medical Center
Brackenridge (Travis County Health and Human Services
Department, 2016).
‘Preventative Care Clinic’ will be different from the other
healthcare facilities in the area as it will focus on the
providence of diabetes and hypertension care to its patients.
Additionally, the healthcare facility will be a non-profit
healthcare facility thus indicating that it will charge very low
and affordable prices to its patients. Moreover, residents
identifying as low-income families and those that are uninsured
and underinsured will be qualified to access the offered
healthcare services that will be provided in the healthcare
facility.
Organization Dynamics and Structure
The healthcare facility will have a managerial team and a board
of managers. The c-level executives and the departmental
managers will be employed based on their merit. Being
employed based on merits indicates that individuals with a lot
of experience will be hired to fill the positions because such
individuals will ensure that the healthcare facility is successful.
Since Preventative Care Clinic is a non-profit healthcare
facility, it is essential to ensure that the managers are effective
with ensuring that the amount charged to the clients is enough
to cater for the running costs. Alternatively, managers should
pitch the aim of the organization to non-governmental
organizations to acquire the funding that will enable the
healthcare facility to cater to the low-income earners that are
underinsured (Mick and Shay, 2014).
The healthcare facility will have several departments including
the pharmacy department, finance department, human resource

5. department, research department, outpatient department,
inpatient department, physical medicine and rehabilitation
department, counseling department, and medical department.
The governing board of the healthcare facility will consist of
people who have a plethora of experience in the healthcare
industry and the required education. The board will consist of
members with managerial backgrounds, financial backgrounds
as well as healthcare backgrounds.
Measures to maintain diversity and cultural competence will be
formulated. Since the healthcare facility will have people from
various cultural backgrounds, the employees at the healthcare
facility will be needed to follow the stipulated strategies that
will be used to ensure that diversity is maintained (Henderson et
al., 2018). Some of the strategies will be the promotion of
effective communication and collaboration, encouraging
feedback, and focusing on attaining the objectives of the
healthcare facility such as promoting patient-centered care and
patient safety (Borkowski, 2016).
Teamwork will be promoted in this healthcare facility and a
visionary management style will be used in managing the
healthcare facility. The process management theory will be used
to influence organizational behavior (Bratton & Gold, 2017).
The theory is utilized to increase the efficacy and efficiency of
the processes that will be involved in the healthcare facility.
The theory will also be utilized to ensure that the objectives of
the healthcare facility are achieved. The target market of the
healthcare facility will be individuals that have diabetes and
hypertension residing in the Austin, Texas area. The healthcare
facility will also target to serve the patients with diabetes and
hypertension in the towns surrounding Austin. There are no
special needs that will be required for the patients in ordered to
be serviced in Preventative Care Clinic. Individuals of all
genders and ethnicities will be treated and be provided with
quality and patient-centered care while in Preventative Care

6. Clinic.
Recommendations and Conclusion
In a nutshell, the healthcare facility will provide care services
for individuals with diabetes and hypertension in the city of
Austin, Texas, and the surrounding regions. Currently, there are
not specialized care healthcare facilities catering to patients
with diabetes and hypertension in the area. Since the level of
healthcare in Texas is low, the healthcare facility will come to
revolutionize the story. One of the recommendations that may
be given is to seek funding from non-governmental
organizations.
By seeking funding from non-governmental organizations will
ensure that the healthcare facility can provide healthcare
services to the patients with diabetes and hypertension that
come from low-income earning families. Another
recommendation would be to increase the conditions that the
healthcare facility will provide care for by including other
chronic illnesses such as cardiovascular illnesses in order to
maximize possible funding.
References
Borkowski, N. (2016). Chapter 1: Overview and history of
organizational behavior. In
Organizational behavior in health care
(3rd ed.). Jones and Bartlett Learning: Burlington, MA.
Retrieved from the Trident Online Library.
Bratton, J., & Gold, J. (2017).
Human resource management: theory and practice
. Palgrave.
Callaghan, T., Washburn, D. J., Nimmons, K., Duchicela, D.,

7. Gurram, A., & Burdine, J. (2019). Immigrant health access in
Texas: policy, rhetoric, and fear in the Trump era.
BMC health services research
,
19
(1), 1-8.
City Data. (n.d.).
Austin, Texas (TX) profile: Population, maps, real estate,
averages, homes, statistics, relocation, travel, jobs, hospitals,
schools, crime, moving, houses, news, sex offenders
. City-Data.com - Stats about all US cities - real estate,
relocation info, crime, house prices, cost of living, races, home
value estimator, recent sales, income, photos, schools, maps,
weather, neighborhoods, and more. https://www.city-
data.com/city/Austin-Texas.html
Henderson, S., Horne, M., Hills, R., & Kendall, E. (2018).
Cultural competence in healthcare in the community: A concept
analysis. Health & Social Care in the Community, 26(4), 590–
603. doi: 10.1111/hsc.12556. Retrieved from the Trident Online
Library.
Mick, S. S., & Shay, P. D. (2014). Chapter 2: A primer of
organizational theories in health care. In Advances in health
care organization theory (2nd ed.). John Wiley & Sons: San
Francisco, CA. Retrieved from the Trident Online Library.
Travis County Health and Human Services Department. (2016).
CHRONIC DISEASE IN AUSTIN/TRAVIS COUNTY
. AustinTexas.gov.
https://www.austintexas.gov/sites/default/files/files/Health/Chro
nic_Disease/Chronic_Disease_in_Travis_County___cover.pdf
Case Assignment:

8. Using the information from the reading above, please extend
your paper by answering the questions below.
Health Care Delivery and Models
Categorize the organization as an MCO or ACO.
Provide a rationale for the categorization.
Provide a comprehensive explanation of services that will be
offered by the organization/facility. Note: Services offered
should meet the needs of the population identified and the
dynamics of the organization/facility.
Inpatient, outpatient, and/or ancillary services.
Include E-Health Services.
Prepare a map detailing the delivery of care (services) in the
organization/facility. (See Burton, 2017, for a sample map.)
Interpret and provide an explanation of the map you prepare.

9. Information Systems
Describe the systems used in the organization/facility that will
manage health care data.
How will information be collected, stored, and managed?
Identify standards, policies, and security measures used.
Explain how the organization/facility will promote
interoperability.
Operations Management
Construct and explain a simple organizational chart outlining
the staffing and reporting relationships within your organization
(
How to Create an Organization Chart
).
Create and explain a general strategy map (pg. 86 of
McLaughlin & Olson, 2017) for your organization.
Using the Operational Excellence Scale provided by
McLaughlin & Olson (2017, pp. 405-406), rationalize in detail
the operational tools your organization/facility will use be a
“level 4” organization.

10. Quality Assurance & Accreditation
Rationalize specifically how the 6 domains of Health Care
Quality (by the AHRQ) are fully addressed within the
organization/facility.
Create a detailed risk management and patient safety plan for
the organization/facility.
Identify and explain two leading methods of continuous quality
improvement (Plan-Do-Study-Act, Rapid Cycle Improvement,
FOCUS-PCDA, Lean, Six Sigma, and/or the FADE Model) that
will be used in the organization/facility.
Rationalize how the methods will be used to ensure that quality
and safety are kept at/above the safety rating of major hospitals
in the area of the organization/facility.
You may use the following source to find the Leapfrog Hospital
Safety grade for hospitals in your area:
https://www.hospitalsafetygrade.org/
Assume the new organization/faciality is seeking Joint
Commission (
https://www.jointcommission.org/en/
) accreditation. Identify and explain the major competencies this
will require from management and staff.

11. Conclusions and Recommendations
Bring this section to a close and provide 2 or 3
recommendations for your organization based on the
information researched and identified.
REQUIRED READINGS:
Agency for Healthcare Research and Quality. (n.d.). Six
domains of health care quality. Retrieved from
https://www.ahrq.gov/talkingquality/measures/six-domains.html
Bauer, G. (2018). Delivering value-based care with e-health
services. ACHE. Retrieved from
https://www.ache.org/-/media/ache/about-
ache/covid/hap/deliveringvaluebasedcarewithehealthservices5.p
df
Burton, D. A. (2017). The anatomy of healthcare delivery
model: How a systematic approach can transform care delivery.
Retrieved from
https://downloads.healthcatalyst.com/wp-
content/uploads/2014/06/anatomy-of-healthcare-delivery.pdf
Note: The image used is Figure 2 on page 4 of the PDF.
McLaughlin, D. B. & Olson, J. R. (2017). Chapter 4: Strategy
and the balanced scorecard.
Healthcare Operations Management
(3rd ed.). Chicago, IL: Health Administration Press. Retrieved
from the Trident Online Library.

12. McLaughlin, D. B. & Olson, J. R. (2017). Chapter 15: Holding
gains.
Healthcare Operations Management
(3rd ed.). Chicago, IL: Health Administration Press. Retrieved
from the Trident Online Library.
Clark, J. S. (2010). Data analysis in health care compliance
programs.
Journal of Health Care Compliance, 12
(3), 39-40,70-71. Retrieved from the Trident Online Library.
Shi, L., & Singh, D. A. (2017). Chapter 1: Major characteristics
of U.S. health care delivery. In
Essentials of the U.S. health care system
(4th ed). Burlington, MA: Jones & Bartlett Learning. Retrieved
from the Trident Online Library
Shi, L., & Singh, D. A. (2017). Chapter 2: Foundations of U.S.
health care delivery. In
Essentials of the U.S. health care system
(4th ed). Burlington, MA: Jones & Bartlett Learning. Retrieved
from the Trident Online Library
Optional Reading
Clarke, J., Bourn, S., Skoufalos, A., Beck, E.H., & Castillo,
D.J. (2017). An innovative approach to health care delivery for
patients with chronic conditions.
Population Health Management, 20
(1):23–30. doi:10.1089/pop.2016.0076. Retrieved from
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5278805/#__ffn
_sect
Assignment Expectations

13. Conduct additional research to gather sufficient information to
justify/support your analysis.
CRITICAL THINKING SKILLS NEED TO BE UTILIZED
CITE EVERY FACT
Case papers should be at least 5 pages, not including the title
and reference pages.
Support your paper with peer-reviewed articles with at least 5
references.
Use the following link for additional information on how to
recognize peer-reviewed journals:
Angelo State University Library. (n.d.). Library guides: How to
recognize peer-reviewed (refereed) journals. Retrieved from
https://www.angelo.edu/services/library/handouts/peerrev.php
You may use the following source to assist in formatting your
assignment:
Purdue Online Writing Lab. (n.d.). General APA guidelines.
Retrieved from
https://owl.english.purdue.edu/owl/resource/560/01/
For additional information on reliability of sources, review the
following source:

14. Georgetown University Library. (n.d.). Evaluating internet
resources. Retrieved from
https://www.library.georgetown.edu/tutorials/research-
guides/evaluating-internet-content
POWERPOINT Expectations (PART 2)
The intent of the PowerPoint presentation is for you to
transform the theoretical and general aspects,
from the case assignment above
, to a
“Board-meeting” presentation
. The PowerPoint will demonstrate the culmination of your
understanding and your ability to identify the
key points
of your
case work
and transform them into
relevant slides
utilizing Microsoft PowerPoint (PPT) software.
1. Conduct additional research to gather sufficient information
to justify/support your analysis.
2. The PPT should be at least
10 slides
, not including the title and reference pages.
3.
DO NOT COPY AND PASTE SLIDE CONTENT IN THE
NOTE SECTION.
The note section of EACH SLIDE should be an

15. extemporaneous discussion of your material,
with your slides simply providing highlights.