Geraldine Jones has over 10 years of experience in human resources, customer service, and military operations. She has held roles supporting store managers with HR tasks like employee relations, records, and recruiting at Lowes from 2015-2016. Prior experience includes monitoring customer calls and training employees as a Customer Care Coordinator at Lowes from 2014-2015. She also served as a Base Defense Operations Control Center Controller in the US Air Force from 2005-2010, ensuring safety and conducting investigations.

1. Geraldine Jones
Human Resource
Cheyenne, Wy
Highly motivated self-starter able to adapt to all situations and communicate effectively while
maintaining a positive attitude and strong work ethic. Provided well-thought out solutions with a
sense of urgency.
Human Resource Coordinator
Lowes
Dec 2015 –April 2016
Support Store Manager in all aspects of Human Resource. Served as a primary point of contact
for all employee relations on a variety of policy, compliance and benefits issues. Managed in
administrative and maintenance of personnel records and timesheets.
Processed employee transfers and terminations. Implemented full cycle recruiting: wrote job
descriptions, interviewed candidates and prepared offers. Conducted new employee orientation
and benefit enrollment.
Customer Care Coordinator
Lowes
Sept 2014 – Dec 2015
Monitored calls ensuring accuracy to company standards. Resolved customer and vendor
complaints. Trained employees on new items in a variety of departments. Audited self on
inventory and handled detailed design of sale items.
Base Defense Operations Control Center Controller
Security Forces, United States Air Force
Mar 2005-Sep 2010
Ensured the safety of all Air Force property, nuclear and conventional weapons, resources and
base personal. Conducted investigations of all base incidents and criminal activity. Interviewed
witnesses and suspects of a crime or other incidents.
Assisted in medical emergencies by applying CPR, first-aid and other life-saving procedures.
Enforced rules and regulations regarding conduct, discipline, and adherence to military laws and
directives. Administered breathalyzers and other tests for presence of drug and alcohol.
Education:
Bachelor of Science in Business Management
Wilmington University – Dover, De
Jan 2014
Human Resource Certificate
Wilmington University – Dover, De
Jan 2014
Skills:
MS Office, Excel, Kronos, Applicant tracking Career Portal and Peoplesoft.