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Creative, disciplined, organized – the skilled office
professional!Core Competencies
· Event Planning - Training/Development - Goal
Setting
· Editing - Operational Procedures - Professional
Writing
· Customer Service - Research - Conflict
Resolution
· Sales - Recruitment & Selection - Purchasing
& Receiving Residence Life
FIRST Teams 2010-2011
Southeastern University, Lakeland, Florida
Successfully led a group of first year students through weekly
leadership training classes. Developed activities and events
engaging students throughout the year, as well as created a
weekly curriculum to be completed every semester.
First Year Experience 2010-2011
Co-taught two freshmen leadership credited courses, which
included creating lesson plans, assisting in class assignments,
and planning weekly volunteer projects for the student to
participate in. Counseled and mentored freshmen students
outside of the classroom, also ensured their trust in dealing with
sensitive subjects. Also connected with other groups on campus
to promote events and build community on campus.
Resident Assistant 2011-2012

Assisted students in planning, promoting, and facilitating
opportunities to join in a number of residence halls. Provided
roommate mediate and conflict management. Maintained
effective working relationships with campus departments.
Coordinated six academic, social, and service events every
month, while maintaining a practical budget. Worked “on-call
weekend duty,” addressing any student issues that occur.
Facilitated hall gatherings. Wrote and edited monthly resident
newsletters. Responded to emergency situations. Weekly duties
involved: team meetings, mentoring, administrative office
hours, and a Resident Assistant course. Student Life
Dream Center Volunteer 2011-2012
Lakeland, Florida
Once a month, myself along with our other Residence Halls,
would assist with community service projects to assist those
living in low-income housing and elderly homes. The projects
included, but were not limited to: cleaning storage rooms,
organizing donations, donating groceries, as well as
restoring/cleaning the yards and homes of people in the
community. Also helped to facilitate the Love a City campus
event, partnering with Southeastern University.
Oracle 2011-2012
Participated in the university’s open mic-night. Read and shared
various pieces of literature and poetry along with other students
and faculty members.
Kappa Pei Tau 2012
Founded a club on campus for women to participate in, and
learn leadership skills derived from The Habitudes leadership
curriculum by Tim Elmore. “Kappa Pei Tau” stood for:
belonging, purpose and destiny. The goal was to exemplify
those traits in the women in my halls through a support system
on campus.

Cambodia Mission Coordinator 2010-2012
As a leader, I was responsible for interviewing and recruiting
students to join new teams to send to Cambodia, to start new
English programs throughout the country. I also helped raise
money through events and donations done in the community.
Helped students create a practical English program to teach ESL
students, and edited the final curriculum. For two week or one-
month increments, I would teach English in schools with other
Southeastern Students. I was based out of the Orphanage of
Hope and Saala School of Hope, where I also counseled
students who had been sold into the sex industry.Employment
Head Cashier March 2013-Current
Barnes and Noble, Enfield, Connecticut
Leads the store in selling membership cards, capturing e-mail
addresses, and assisting in customer service with great
consumer satisfaction. Authorizes return/exchanged
transactions, handles cash wrap offices, follows through with
money orders, prepares the deposit, conducts on the spot
training and develops new store procedures for the ever-
changing, fast-pasted environment.
Sales Support Advisor 2012-2013
LEGO, Enfield, Connecticut
Assisted in the billing department, researching sensitive
fraudulent orders while taking cautious steps to ensure
consumer privacy. Worked as part of a team to plan and develop
more practical ways to assist Customer Service Representatives.
Participated in daily team meetings, and weekly department
meetings, while maintaining a great working relationship with
the other Representatives.
Customer Service Representative 2008-2012

Answered consumer phone calls for various questions pertaining
to the LEGO Company and their accounts. Placed phone orders,
aided customers with product troubles, answered e-mails,
processed letters, monitored messages boards, helped with
quality concerns, imputed customer data in the company’s
software system. Received training in SAP, CRM, and CRS
systems. Attended team-building exercises and coaching to
better my skills in the sales department. Also, assisted in with
data entry whenever the need was present.
Teacher’s Assistant 2010-2011
Assisted professors in the Religion department by
correcting/grading papers, fulfilling administrative office
duties, completing student reports, as well as imputing grades
and attendance records. Also assisted teaching freshmen classes
for the period of a semester.Education
********* Current
*********** – Master of Science Clinical Mental Health
Counseling
Southeastern University 2008-2012
Lakeland, Florida - Bachelor of Arts English
Bachelor of Arts Interdisciplinary Studies
Achievements
Academic Honors Ceremony May 2012
Selected as Senior Speaker to represent the College of Christian
Ministries and Religion to deliver the final message to the
graduating class, student body, faculty and staff.
Literary Theory Symposium May 2012
Selected to present completed research on literary theories
pertaining to deconstruction and feminism.

Jerusalem Study Abroad Program 2009
Southeastern University, Jerusalem, Israel
Women’s Tennis Team 2008-2011
Southeastern University, Lakeland, FloridaReferences
Ray Allen – Director of Student Housing and Residence Life
Phone: (863) 667 – 5746
E-mail: [email protected]
Paula Hoffman – Resident Director
Phone: (330) 540 – 6491
Dr. Ricky Cotton – Department of English and Foreign
Languages Chair
Phone: (863) 667 – 5746
Matthew Crocker – Systems Process Manager
Phone: (860) 763 - 7862
2
1. Background information – see questions below
2. Health and Medical Information:
Psychiatric History: No psychiatric history.

Substance History: No effect on social, medical or legal history.
Family history: Father suffers from PTSD, which he got from
being in the military for over 21 years.
Medical History: Last time I went to the doctor was in March
2014, to be treated for pneumonia. I have asthma, and use an
inhaler. In 2011 I was treated for Dengue Fever, after being in
Cambodia. I was quarantined in the US, and was only expected
to live 48 hours.
3. Social/developmental history
4. Life roles – Daughter, sister, student
5. Environmental Factors or Personality variables that may
impact/interfere with career development – see questions below
6. Cultural and socioeconomic variables – see questions below
7. Obstacles which may interfere with meeting career goals –
see questions below
8. Identification of goals – see questions below
Please use the following questions as a guide, asking for
clarification as needed. Feel free to ask additional questions as
well:
What is your Name, Age, and Relationship Status?
N******* . 23 years old, single.
What is your racial/ethnic/cultural/socioeconomic background?
Caucasian American with several ethnicities: Polish, Hungarian,
Black Foot Native American, French, English, Russian. I’m
considered middle-class, though at one point my family was in
the lower class for about a 1-year period after my dad retired
from the Marine Corps in 2007 and lost the new job he had got
shortly after retiring.
How do you feel these factors have impacted your career
development throughout your life?
Being from so many ethnicities has helped me to have the
desire to explore different types of people and things that
pertain my future career. I think my socioeconomic status as
helped me the most – I know what it’s like to live amongst a

vast amount of social classes – from upper-middle class, to
living in poverty in Cambodia. I’ve even experienced poverty in
the US. All of which gives me the empathy needed to
understand a vast amount of people.
Do you have children? If so names, ages, are they employed,
students?
No, just a 1 year old puppy.
What is/was your father’s occupation and highest level of
education?
My dad is a retired Marine (served for 21 years and 9 months),
and is currently a high-school representative for Lincoln
Technical College. His highest level of education is a GED.
What is/was your mother’s occupation and highest level of
education?
My mom works for the LEGO Company as a Consumer
Representative. Her highest level of education is a high school
diploma.
When you were growing up what emphasis was placed on
education?
Growing up, there was always a huge emphasis on education.
Since my dad only had a GED, and my mom just a high school
diploma – it was expected that I was going to go to college, and
had to get good grades to do so. Needless to say, studying and
homework were a top priority.
Work? Job satisfaction? Making money?
There wasn’t a huge emphasis on work when I was very young.
The only time my parents suggested that I get a job was when I
was 16 and I started asking to “borrow” money from them a lot.
Their motto was: If I wanted something I had to work for it and
buy it myself. As for job satisfaction, that was never brought
up. My parents always told me to grow up to be whatever I
wanted. There wasn’t a “talk” on getting a job that I liked
necessarily, because they already set that expectation that I
could do whatever I dreamed. As for making money, that wasn’t
a discussion neither. I was taught at a young age how to save
money and to spend it like crazy, and I’ve carried that into my

current role in life. But I was never taught to pick a job based
on it’s salary, just like I was never taught to live above my
means.
What are your current life roles (parent, student, etc.)?
Daughter, sister, student
What are your strengths and weaknesses?
I’m a very dedicated person, and put in a 100% to everything I
do. The only issue that I currently have is that I tend to get this
feeling of being “stuck” in things, and have an issue with
commitment. I don’t quit things, it just takes a long time for me
to join/start things because I’m afraid of how much I’ll need to
commit. For example, starting the program at Bay Path was a
huge thing for me because I’m so used to moving (when my dad
was a Marine my family moved 19 times in 22 years), I was
afraid of how long it would keep me in New England.
What have been your 3 major accomplishments in your life?
1. Graduating with 2 BA’s by the time I was 22.
2. Being awarded Senior Class Speaker of my undergraduate
graduating class.
3. Living in Cambodia and Israel.
What personality traits do you feel help you excel in your work?
I’m reliable, competent, encouraging, confident, cultured,
creative, trusting.
What personality traits do you feel hinder your work?
I’m very independent (not always a good thing), impulsive, and
I tend to care too much.
In 5 years, where do you see yourself?
Hopefully, in a PhD program, or at least finishing one. Maybe
in a relationship – I’m not dating anyone now, and got out of a
relationship a year ago. I’ve just found that I’m too busy to
involve myself with someone at the moment. I hope I’ve moved
out of my parents house, because I can afford to live on my
own!
What is your educational background?
I have a BA in Theology and a BA in English from

Southeastern University (Lakeland FL). I’m currently enrolled
in Bay Path’s LMHC program (1 year to go!).
Do you have any additional education, training, or skills
(certifications, licenses, courses, seminars)?
Believe it or not, I’m a certified make-up artist. Also, I have a
pastoral license, am trained in teaching English as a second
language, and trained in credit card fraud review.
What is your volunteer experience?
1. Every summer of my undergraduate career I spent my
summers in Cambodia teaching English as a second language.
Not only that but I would take part in group therapy for children
that have been rescued in the sex trade.
2. I volunteered at a church doing children’s ministry for a year
in 2012.
3. I’ve been part of non-profits that feed the homeless.
4. Food donations, clinical awareness and day camps in urban
areas of Lakeland, Florida.
5. Sports camp at Florida Children’s Baptist Home.
6. Kapp PEI Tau – support group for young women at
Southesatern University.
What are your hobbies or special interests?
I love to travel, and explore new places – I try to take one “big”
trip every year, and several small ones through out. It’s my goal
to experience a new place once a month. This past summer my
“big” trip was going to India to work with women who were
involved in human trafficking. In my time off, I traveled around
the country taking pictures and exploring.
I also love to read – I’ve already developed my own library, and
it’s gotten to the point, I have no where to put anymore books.
I play tennis – I actually went to my school because I was
awarded a tennis scholarship during my undergrad.
Other hobbies of mine include photography, cooking, knitting,
and sewing.
What is your employment history?
I started working for the LEGO Company when I was 17 in

customer service. I was given the chance to return working for
them every time I was back home on break during my
undergrad. I worked as a teaching assistant for Southeastern
University. It was at that college that I was also a Resident
Assistant, and worked with a leadership team that taught
freshman level courses. (see CV for detailed info).
What do you like or dislike about your current job?
I hate the entire corporate environment. It’s very “cut-throat”
everyone is out to get one another in order to gain a better
position. I love the people I work with – I’ve known them for a
long time, so they make it worth it. But my job can be stressful
in a sense that I feel like I’m not making a difference in
people’s lives. Sure, I help them learn how to contact their bank
if someone steals their info and uses their credit card to make
unauthorized purchases…but at the end of the day, where does
that get me? I guess the other issue is that because I already
know the population that I want to work with – it’s difficult for
me to sit in an office, go to meetings with management whose
only out to make money, and not do what I really want.
What aspects of your work situations has been the most
satisfying (salary, autonomy, coworkers, tasks, responsibility,
variety, etc.)?
Overall, my coworkers that I work closely with are what get me
going everyday.
The most dissatisfying?
I can careless about the salary, because to be honest it’s no that
great but I like that I basically manage myself and my boss isn’t
a micro manager. I wish there was more variety – I basically do
the same exact thing every day. An average day looks like this:
research fraud trends, review possible fraudulent orders, go to a
meeting, and then talk to a few banks. Literally, it’s the same
stuff everyday.
How have you dealt with work stress in the past?
There are a few ways that I deal with stress, they are:
1. Working out. Such as running, doing yoga, playing tennis, or

weight lifting.
2. Journaling – writing out everything that stresses me out, then
leaving it on the paper.
3. Drinking tea and reading poetry.
4. Talking to a friend (particularly my best friend Nancy who I
went to college with).
5. Get a massage.
What self-care activities do you employ to assist with stress
management?
1. Sleep! Sleeping is the most important thing for me – if I’m
not sleeping right, I makes me feel worse. If I’m having
problems sleeping, I drink chamomile tea take melatonin and
journal.
2. Eat right. I’m actually gluten intolerant. My doctor had me
stop eating gluten in July 2013. When I’m stressed, the number
one thing I start to crave is anything with gluten (particularly
bread). It’s very important for me that I don’t eat it because I
get very sick…which isn’t good for stress.
3. I make sure I get dressed in the morning, do my hair and put
make up on. If I don’t feel good about the way I look, it’s going
to bring my mood down. So, why not try to improve it by
simply getting dressed?
4. Like I listed before…I work out! I run my stress off, get the
endorphins going, and make sure that my body stays in shape.
5. I keep a schedule. Most of the time, when I’m stressed it’s
because I have a lot going on. So, I make lists for my month,
week and day. So, it gives me knowledge of what I have going
on and it feels great checking something off of my list once it’s
been completed.
If you could have any job what would it be?
Honestly? I would have a job working with the sex trafficking
population. It wouldn’t just be situated here in the US, but it
would give me the capability to work with people overseas.
Who or what has had the greatest influence on your career
choice?

My dad and my kids in Cambodia. My dad because he has
PTSD and I’ve been able to see the wonders therapy can do for
a person first-hand. As for my kids in Cambodia, they changed
my entire perspective on life: things can always be worse; it
just depends on how we deal with the situations handed to us
that create our happiness. I do a lot of the things in my life
because of my kids in Cambodia. They’ve been through the
most traumatic experiences imaginable, yet they live life with
true happiness and joy. Like my dad, I’ve seen through them,
what therapy can do.
What are your current career goals?
My goal is to graduate from Bay Path, work on my licensing,
and then apply for a few PhD programs in Clinical Psychology.
I’m looking at UMass or UConn. I’d love to work for a non-
profit, particularly Connecticut’s Coalition Against Human
Trafficking.
Are there any personal issues such as family, health, physical
limitations, etc. that may prevent you from achieving your
career goals?
Only thing I can think of is my dad’s therapy. He’s the reason I
moved back to CT from FL – he needed a better support system
at home. So, I decided to move back because of him.
What other obstacles might get in the way of you achieving
your career goals?
Honestly? Fear. I’m afraid of failing. Afraid that I’ll start
working and end up hating it – it wont be what I thought. I’m
afraid I’ll be stuck here in CT and never go back overseas
because I still have so much school ahead of me.
Final Research Paper
You will be paired with a fellow student and through a research
and interview process will create a Peer Career Profile. You
will do this by completing a career assessment and

developmental evaluation utilizing theory and concepts learned
throughout the course. The paper will consist of three parts.
In Part One, you will create a written autobiography of your
peer, addressing the following topic areas: demographics;
personal and social history; educational history; vocational
history; personality variables; cultural and socioeconomic
variables; history of work stress and self care; and finally
current occupation and future career goals.
In Part Two, you will identify one career development theory
learned in the course (trait-oriented approach, a social learning
and cognitive approach, a lifelong developmental approach, and
a person-in-environment perspective) and provide a 1½ page
overview of the theory. You will then examine your peer’s
career history and development through the lens of your chosen
theory.
In Part Three, you will identify any areas of improvement or
focus in which, according to your assessment, if addressed
would assist your peer in achieving their career goals. You will
examine and provide a constructive critique of their written
resume, and finally construct a career plan that will assist them
in meeting their career goals.
This paper should be between approximately 10 pages in length
(not counting the resume and reference page.) The theory
overview should be written in APA format and should include at
least 2 additional references other than the book. You may use
your book as a reference, however, all other references should
be from legitimate sources. This includes: government websites,
peer-reviewed journal articles (research), or books. If you are
not certain about whether your source is scholarly or credible,
please check with the instructor. Please utilize Hatch Library
database to access scholarly journals and research articles.
BOOKs :
Zunker, Vernon. Career, Work and Mental Health: Integrating

Career and Personal Counseling. Sage Publishing. (2008).
ISBN: 978-1-4129-6423-4
Publication Manual of the American Psychological Association,
(6th.ed.) Washington, DC. ISBN: 13:978-1-4338-0561-5.
Please see included peer’s C.V do be used in the writing .

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