Western Glasses_mid reduced

I think the
Chinese …

(

treasuremountain.com
© Greg Bissky, 2011

Since 1987
helping Westerners
and Chinese
work together


 don’t tell me enough, especially mistakes or bad news
 don’t tell me when they don’t understand something
 don’t disagree clearly; they make me guess
 don’t ask enough questions
 don’t answer “yes” or “no,” but instead “tell me a story”
 wait to be told instead of making decisions for themselves
 don’t listen to or follow instructions; think they know better
 don’t speak up about themselves; are too humble


Westerners say Chinese …
These are
 don’t tell me enough, especially mistakes or bad news
all good.
 don’t tell me when they don’t understand something
INCORRECT
WRONG
 don’t disagree clearly; they make me guess
clearly; they make me guess
 don’t ask enough questions
 don’t answer “yes” or “no,” but instead “tell me a story”
“no,” but instead “tell me a story”
 wait to be told instead of making decisions for themselves
 don’t listen to or follow instructions; think they know better
IMPOLITE
 don’t speak up about themselves; are too humble
BAD


knowing to do

knowing to do it

success depends on
Those are all
good things.

knowing to do it

Teaches you
the “why”


• what is communication
•how culture affects
• communication
• thinking
theory background
• expectations

I’m comfortable
communicating What type of
like this. communication
do they expect?

selling
marketing
messages
messages

I don’t care
• what is communication
how you get
it done. Just
•how culture affects
get it done!
• communication
 focused on PROCESS • thinking
theory background
• expectations
 focused on RESULT
I’m comfortable
communicating What type of
like this. communication
do they expect?

Patience.
selling Things must marketing
messages be done in messages
the right way.

I don’t care
how you get
it done. Just
Westerners expectitdisagreement
get done!
to be done well:
 focused on PROCESS
“How-To”
clear
Tips and  focused on RESULT
respectful
polite
Suggestions
Patience.
Things must
be done in
the right way.

self This is why
Chinese are trained to be humble
This is what we can do
I have done. the job.
promotion You should be your
is not boasting
own PR and
Marketing
This is why
Department.
I am good.


This is why
多少沒 have done.
self don’t wait to be told
This is what
I
we can do
promotion the job.
做做做 even if it is wrong
is not do something,
This is
boasting
多少沒 ridiculous!

錯錯錯why are bad
not all mistakes
This is
Makes me
angry.
I am good.


Mistakes
are not
“Make your own decisions.”
多少沒 always bad!
“Do something.”
做做做 This is
多少沒 ridiculous!
The day you
stop falling is
錯錯錯 Makes me the day you
angry.stop learning!


法 law
理 more important than
情 relationships
Westerners believe following
the law is the highest good.

情 relationships
理 more important than
法 law
Chinese believe preserving
relationships is highest good.


?
1. don’t do…
2. stop doing …
3. ___________
4. ___________
5. ___________
6. ___________
7. ___________
8.
9.
?
___________
___________


know to do
1. don’t do…
know 2.
3.
stop doing …
___________
to do
4. ___________
5. ___________
6. ___________

know 7.
8.
9.
___________
___________
___________
to do


Details about Greg and services offered available at
www.treasuremountain.com
Contact Greg at greg@treasuremountain.com

(c) Greg Bissky, 2009, 2011

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