PrestaShop Help Desk Extension allows webstore vendors to handle effective and efficiently customer’s complaints. This customer service add-on provides facility of e-ticketing solution. for more details visit: http://bit.ly/1enwiPB

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PrestaShop Help Desk Module

2. • This PrestaShop Customer Service add-on is used to
manage e-tickets related to customer’s complaints.
• It is complete complaint handling management system
which allows the customers to send e-tickets from their
account.
• Admin tracks these tickets from back-end and reply
accordingly.
PrestaShop Help Desk Module

3. • PrestaShop Help Desk module supports internal notes which
can be posted to any agent or department who is dealing the
complaint ticket.
•This e-ticketing plug-in allows to create custom ticket
priorities such as low, high or numeric like 1, 2, 3 etc.
• Define department title, email and signature for the ticket.
•Pre-made replies can be created which can be used later to
communicate with customers.
•Alerts configuration from backend. Enter alert name, default
email id and ‘Send email copy’ settings.
Features of PrestaShop Help Desk Module

4. • Customer’s issues can be solves in a cost-effective and timely way.
• It gives the information that can be used to improve your products by
resolving technical problems.
• Better Complaints handing helps to develop reputation of your
company. More customers are attracted to your e-store with the
result of increasing sales.
• It is more easy and beneficial to retain the old customer rather than
acquiring new customers.
• It helps to win customer’s loyalty and there are more chances that
they will shop again from you.
Benefits of PrestaShop Help Desk Module

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17. Download Here: Customer Service add-on for PrestaShop
For more info feel free to contact us at
info@fmemodules.com
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http://www.fmemodules.com
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