Eticket support system is quite useful for PrestaShop store to make a strong customer base. More information here; http://www.fmemodules.com/en/48-help-desk.html

1. How to Enable E-ticket
& Support System in
PrestaShop
User Guide
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2. Hey, what’s up?
I’m Alastair Brian,
Today I am going to discuss that why
Support Ticket system is
needed for PrestaShop and
how to enable it using Eticket
support Module?
Like this…
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4. What are the traditional
ways of getting support?
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•Phone Call
•Email
•Through Social Profile

5. Avoid Traditional Ways
because these are?
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•Time consuming
•Difficult to make record of tickets
•Tough to manage tickets for different
support departments e.g. billing,
support etc.
•Time synchronization problem

6. Therefore!
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Every PrestaShop store needs a
systematic ticket handling system
that can make the support and
complaint system more smooth and
simple.

7. How to enable
E-ticket System in PrestaShop?
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By default there is no ticket system
available in PrestaShop, you can use
Ticket system module by FME that
gives full features ticket system.
Module Download Link

8. Top Features of Help
Desk System
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•Customer can reply the ticket directly
from his email.
•Pre-made emails for ticket replies.
•Auto email notification to admin and
customer when a ticket is created or
replied.
•Internal notes

9. Customer’s Benefits,
Customers can track the
status of their tickets from
their registered account of that
store.
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10. Merchant’s Benefits,
Merchant can manage the
tickets and keep the record in
the best way.
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11. www.fmemodules.com
This will serve you as a
user guide!
In Next Slides
We will tell you that how you
can use this PrestaShop
Support Module for your
PrestaShop store.

12. Step 1
Backend
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13. Step 1
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14. Step 2: Backend Settings

15. Step 3: Backend Settings

16. Step 3

17. Step 3

19. Step 4

20. Step 4

21. Step 5

22. Step 6

23. Step 6

24. Step 7

25. Step 7

26. Step 8

27. Step 8

28. Module Testing
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29. Customer Tickets

30. Forethought
Systematic ticket system has the
ability to facilitate the customers.
Therefore help to increase
customer base.
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31. Thank You
FOR EVEN MORE
PRESENTATIONS,
EXCLUSIVE TIPS AND
UPDATES, THEN BE SURE
TO VISIT OUR OFFICIAL
WEBSITE AT
http://www.fmemodules.com/
www.fmemodules.com

32. Contact Us:
info@fmemodules.com
+1512 333 2114
www.fmemodules.com
www.facebook.com/fmemodules
www.twitter.com/fmemodules
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