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Step 3
Define the End User profile
You've conducted market
segmentation...
You've selected a
beachhead market...
Congratulations!
So are you ready to build
the product now?
Nope, we still have to
refine our target end user
even more.
Brad Snyder
By Official U.S. Navy Page (CC BY 2.0)
The Bradley
By Ian Burt via flickr (CC BY 2.0)
Hyungsoo Kim. Eone Timepieces
Difficult time knowing time of day.
Current solutions not satisfactory.
Googling and talking with people.
2 options available (2013):
Put yourself in Hyungsoo's shoes
If you wanted to create a watch for the visually
impaired,
Where would you start?
What kinds of visually impaired people would be
more likely to benefit from the watch the most?
What are their unique needs?
What do you need to know about them to create a
great watch?
End user profile
Description of a narrowly defined subset of end-users
with similar characteristics, similar needs, and word-of-
mouth.
In Hyungsoo's case
The end-user profile would be a description of a group
of visually impaired individuals who share important
common characteristics that make them the right
initial end-users for the timepiece.
In Hyungsoo's case
2 types of people:
People who are born blind.
People who become blind (30-40%).
A relatively younger generation.
And who care about fashion and style.
They went with male to start with.
End-user
Someone who became visually impaired over the
course of their life, someone who's young and cares
about fashion.
Where are they?
Mostly they live in a city.
Most of them are pretty active.
Many of them are full-time students, and they work
full-time.
They first targeted those who are very active - socially
or professionally.
Assumption
Their assumption was they have more interaction with
people who are sighted, so they have a better sense of
what the fashion trends are, and they care more about
their looks.
Segment Further
You will find that there is still a lot of variety amongst
the target end-users.
End user profile example
Gender Male
Age 20-35
Region East coast- Cities
Occupation Student, Young professional
Social level High
Charasteristics Visual impaired.
Became blind.
Other Very active.
Care about fashion
There's no business that can happen out of there (very
tiny).
But, after really finding out what they really want, you
could expand your type of customers.
Step 4: Calculate the TAM
TAM
Amount of annual revenue expressed in euros per year.
Euros per year your business would earn if you
achieved 100% market share in your chosen market.
TAM
Determine quantitatively how large is your target
market
Bottom up analysis
Counting noses
Top down analysis
Complementary
Warning
Do not spend many time calculating TAM.
You will revisit the TAM
Step 5: Persona
What is a Persona?
A Persona is a person who best represents your primary
end user / customer
How to start? Pick your most typical end user:
Why is he/she typical?
What are their motivations?
How old?
What are their priorities?
What do they do in their work? Leisure time?
Income?
Background?
Silviu
Slide removed due to copyright restrictions. Aulet, Bill
(2013) Disciplined Entrepreneurship: 24 Steps to a
Successful Startup. Ed Wiley. Page 73
It must be a real person.
Understand all dimensions: Rational, emotional and
social.
Priorities: Motivations and fears.
Their “watering holes”.
Carolina
Slide removed due to copyright restrictions
Key Lessons
The persona is your north star.
Your search for the persona is an iterative process.
The persona brings your team together.
Other tools
Empathy map
Customer journey
The search for the Holy Gray of Specificity
Slide removed due to copyright restrictions. Aulet, Bill
(2013) Disciplined Entrepreneurship: 24 Steps to a
Successful Startup. Ed Wiley. Page 21

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Week05 steps 030405

  • 1. Step 3 Define the End User profile
  • 2. You've conducted market segmentation... You've selected a beachhead market... Congratulations!
  • 3. So are you ready to build the product now? Nope, we still have to refine our target end user even more.
  • 4. Brad Snyder By Official U.S. Navy Page (CC BY 2.0)
  • 5. The Bradley By Ian Burt via flickr (CC BY 2.0)
  • 6. Hyungsoo Kim. Eone Timepieces Difficult time knowing time of day. Current solutions not satisfactory. Googling and talking with people. 2 options available (2013):
  • 7. Put yourself in Hyungsoo's shoes If you wanted to create a watch for the visually impaired, Where would you start? What kinds of visually impaired people would be more likely to benefit from the watch the most? What are their unique needs? What do you need to know about them to create a great watch?
  • 8. End user profile Description of a narrowly defined subset of end-users with similar characteristics, similar needs, and word-of- mouth.
  • 9. In Hyungsoo's case The end-user profile would be a description of a group of visually impaired individuals who share important common characteristics that make them the right initial end-users for the timepiece.
  • 10. In Hyungsoo's case 2 types of people: People who are born blind. People who become blind (30-40%). A relatively younger generation. And who care about fashion and style. They went with male to start with.
  • 11. End-user Someone who became visually impaired over the course of their life, someone who's young and cares about fashion.
  • 12. Where are they? Mostly they live in a city. Most of them are pretty active. Many of them are full-time students, and they work full-time. They first targeted those who are very active - socially or professionally.
  • 13. Assumption Their assumption was they have more interaction with people who are sighted, so they have a better sense of what the fashion trends are, and they care more about their looks.
  • 14. Segment Further You will find that there is still a lot of variety amongst the target end-users.
  • 15. End user profile example Gender Male Age 20-35 Region East coast- Cities Occupation Student, Young professional Social level High Charasteristics Visual impaired. Became blind. Other Very active. Care about fashion
  • 16. There's no business that can happen out of there (very tiny). But, after really finding out what they really want, you could expand your type of customers.
  • 17. Step 4: Calculate the TAM
  • 18. TAM Amount of annual revenue expressed in euros per year. Euros per year your business would earn if you achieved 100% market share in your chosen market.
  • 19. TAM Determine quantitatively how large is your target market
  • 22. Warning Do not spend many time calculating TAM. You will revisit the TAM
  • 24. What is a Persona? A Persona is a person who best represents your primary end user / customer
  • 25. How to start? Pick your most typical end user: Why is he/she typical? What are their motivations? How old? What are their priorities? What do they do in their work? Leisure time? Income? Background?
  • 26. Silviu Slide removed due to copyright restrictions. Aulet, Bill (2013) Disciplined Entrepreneurship: 24 Steps to a Successful Startup. Ed Wiley. Page 73
  • 27. It must be a real person. Understand all dimensions: Rational, emotional and social. Priorities: Motivations and fears. Their “watering holes”.
  • 28. Carolina Slide removed due to copyright restrictions
  • 29. Key Lessons The persona is your north star. Your search for the persona is an iterative process. The persona brings your team together.
  • 31. The search for the Holy Gray of Specificity Slide removed due to copyright restrictions. Aulet, Bill (2013) Disciplined Entrepreneurship: 24 Steps to a Successful Startup. Ed Wiley. Page 21