This is a summarized presentation about aspects of strategic business development for start-up companies. The presentation was delivered to a group of 8 startup companies under Ibtikaar project of Ministry of Communication and Information Technology of Government of Afghanistan by Aghaez Founder, Ahmad Fahim Didar.
3. Who we are
100% Afghan owned leading organization
trusted for business consulting services,
located in Kabul-Afghanistan
What we do
1. Marketing Consulting
2. Management Consulting
3. Information System Consulting
Clients
7. Customer
lifecycle
Customer life cycle is a term
used to describe the
progression of steps a
customer goes through when
considering, purchasing,
using, and maintaining loyalty
to a product or service
12. • Searching for prospects or
leads in data sources like:
– Magazines,
– Directories,
– Trade Shows,
– Cultivate Referrals,
– Internet
– Outdoors
– TV & Radio
– Or your own marketing efforts
1. Prospecting
13. • Deciding how to allocate
time among prospects and
customers by prioritizing
customers based on
– Demand
• Hidden
• Revealed
– Purchasing power
– Decision pattern
2. Targeting
14. • Communicating information
about the products/services,
– Decide on the best approach of
communication
– Select best timing to deliver the
information
– Plan an overall sales strategy for the
prospect
3. Communicating
15. • Approaching, presenting, answering
objections, and closing sales,
– Approach:
• Plan the relationship for a good start
• Understand the Need
– Presentation:
• Customer Oriented
• Select the best approach to present
– Canned
– Formulated
– Need – Satisfying
– Overcome Objections
• Clarify the objection
• Make the buyer to answer his own
questions
4. Selling
16. • Follow-up and maintenance are
necessary to ensure customer
satisfaction and repeat business.
– Immediate terms negotiations
– Providing various services to
customers
– Consulting on problems
– Rendering technical assistance
– Relationship calls
5. Follow-up
17. • Conducting market research and
doing intelligence work
– Analysis of information generated
in each step
– Finding out the best method
worked to close sales
– Finding out the worst practices
6. Information
Gathering
20. a system for managing a
company's interactions with
current and future customers.
It often involves using
technology to organize,
automate, and synchronize
sales, marketing and
customer service.
What is CRM?
21. • Marketing team hunts for
leads and prospects and
pass it on to the sales team
Marketing
22. • Sales team track the
opportunities, start to
approach, close the deal
and pass on the customer to
the technical and customer
service team
Sales
23. • The first sell is always result of
sales team, the subsequent are
result of CS efforts
• Customer service team arrange
to maintain the customer
through entertaining each and
every issue customer faces or
potential issue customer may
face
Customer
service
I am Ahmad Fahim Didar the CEO and Founder of Aghaez Business Consulting Company
I have done my bachelors in computer science from Preston Institute of Management Sience and Technology Karachi – Pakistan
I hold my MBA in Information Systems from Maniple University in Sikkim India
Through out my career I have worked as senior developer in MOF, Director of MIS MAIL, Executive Director in Toyota Motor Corporation, After Sales Director in Toyota Afghanistan
I have been working with several business in startup phases and in growth phases, I have also worked in re-engineering of business
Do anyone remember this slide? These are the stages a for development of a successful business
What plays the role of blood in these stages, especially the later two? It is the cash flow the money
To translate the cash flow in business terms it is really a customer
But do the customers come to you easily? If they came easily will they stay with you for longer time?
To make both possible you need to understand the customer lifecycle
Why value?
Because you cannot sell something which is not valuable for a particular person.
A piece of meat is never a value for a vegetarian, thus he will never pay for it, however it has a value for a non-veg.
This how a customer from unknown is changed to a loyal customer and your business is feed with it
That is not all that easy, you need to have proper and organized plan of actions to makes it happen
Here is the role being played by a system called the process of sales, lets see what it is
Why value?
Because you cannot sell something which is not valuable for a particular person.
A piece of meat is never a value for a vegetarian, thus he will never pay for it, however it has a value for a non-veg.
There are number of models developed by scholars and companies
Among them the two peak and the 7 step by Philip Kotler are the popular ones.
Regardless of what process you choose, These are the activities that you will be involved with when start selling
Take maximum out of the efforts with maximum efficiency
We will study each in detail
Prospecting and qualifying.
The first step in selling is to identify and qualify prospects. Companies can generate leads by examining data sources (newspapers, directories,
CD-ROMs, Web sites); exhibiting at trade shows to encourage drop-bys; inviting
customers to suggest the names of prospects; cultivating referral sources such as suppliers, dealers, and bankers; contacting trade associations; engaging in speaking
and writing activities that draw attention; using the telephone, mail, and the
Internet to find leads; and dropping in unannounced (cold canvassing). Companies
can then qualify the leads (by contacting them by mail or phone) to assess their
level of interest and financial capacity. The hottest prospects are turned over to the
field sales force, while the merely warm prospects are turned over to the
telemarketing unit for follow-up.
Resources are always limited, especially for the start ups
Y
You need to identify how to manage the resources strategically to get maximum benefiting from investing them
See you really is in needs and has the purchasing power, how soon the decision can be made
Decides how to get the relationship off to a good start. Find out similarities
When meeting with the prospect, the rep should open with a positive
statement and then concentrate on understanding the buyer’s needs through
careful questioning and active listening. avoid distracting mannerisms.
From the different types of presentation use the best one. The oldest is the canned approach, a memorized sales talk covering the
main points. It is based on stimulus-response thinking; that is, the buyer is passive
and can be moved to purchase by the use of the right stimulus words, pictures, and
actions. The formulated approach is also based on stimulus-response thinking but first
identifies the buyer’s needs and buying style and then uses an approach formulated
to this type of buyer. The need-satisfaction approach starts with a search for the
customer’s real needs, after which the salesperson takes on the role of a
knowledgeable consultant to help the customer save or make more money.
To handle these objections, the
salesperson maintains a positive approach, asks the buyer to clarify the objection,
asks questions that lead the buyer to answer his or her own objection, denies the
validity of the objection, or turns the objection into a reason for buying.
Follow-up and maintenance are necessary to ensure
customer satisfaction and repeat business. Immediately after closing, the salesperson
should cement any necessary details on delivery time, purchase terms, and other
matters that are important to the customer. The salesperson should schedule a followup
call when the initial order is received to check on proper installation, training, and
servicing. The purpose is to detect any problems, assure the buyer of the salesperson’s
interest, and reduce any cognitive dissonance that might have arisen. The salesperson
should also develop a maintenance and growth plan for the account.
Follow-up and maintenance are necessary to ensure
customer satisfaction and repeat business. Immediately after closing, the salesperson
should cement any necessary details on delivery time, purchase terms, and other
matters that are important to the customer. The salesperson should schedule a followup
call when the initial order is received to check on proper installation, training, and
servicing. The purpose is to detect any problems, assure the buyer of the salesperson’s
interest, and reduce any cognitive dissonance that might have arisen. The salesperson
should also develop a maintenance and growth plan for the account.