1. FAHEEM AHMED SHARIFF
Mobile: +971 – 559495990 / +91 - 9886124683
E-Mail: fshariff86@gmail.com
LinkedIn Profile: fshariff86@gmail.com
Skype ID: aamna.sharief1
PROFILE SUMMARY:
A focused and result oriented professional with nearly 6 years of experience in:
• Wide ranging experience at providing six sigma implementation support functions to a wide variety
of industries.
• Recognized as Quality Analyst/Process Analyst with distinction of managing 15 accounts of EMEA
and AG region which follows pooling methodology as part of the GDF framework & Business Process
Management.
• Skilled at carrying out activities like metrics generation, root cause analysis and best practice
implementation related to the accounts in the pool
• Detect and respond to complex situations in real-time or even before they occur
• Adept in developing a framework of quality standards, procedures & systems; providing support in
problem and defect analysis in Production quality related issues
• An effective communicator with excellent interpersonal skills with problem solving and analytical
abilities
PROFESSIONAL EXPERIENCE
IBM India Quality Analyst Subject Matter Expert (SME) Sep’09 to Dec’13
Responsibilities
• Performed Historical DATA and ticket analysis using statistical and Quality tools - Fish Bone,
Histogram, Control Charts and Pareto Analysis
• Trend analysis of historical data TO see FTE Allocation for the Account/Database/Server/Account
which WAS used to help in Allocating the work properly to individual employee; which in turn
helped to increase the productivity and the work load use to be shared evenly
• Pareto Chart Analysis to identify top categories & sub-categories which were accountable for issues
raised and to evaluate complex analytical data models
• Tracking critical SLA metrics including MTTR (Mean Time to Resolve), Severity and OOC (Out of
Criteria), Project specific and Customer Oriented Impact Metrics on Weekly Basis.
• Plotted PBA charts for all metrics & highlighted Red/Amber/Green exceptions in PBA Charts
• Statistical analysis of quality metrics reports to ensure that they are within control limits.
• Applied technology / SL (Service Level) based DPP (Defect Prevention Process) pillars for analysis
• Organized brainstorming session for team; did RCA using methodologies like Fishbone and DMAIC:
Define Measure, Analyse, Improve and Control.
• Data analytics and Continuous Process Improvement in all the projects
• Real time end to end key performance indicators (KPI’s) across business process decisions and
events.
• Detect and respond to complex situations in real-time or even before they occur
• Applied Process Automation and Integration Automation of systems to create uniform, repeatable,
mission-critical business Processes.
• Analysed trends and identified investigation opportunities at Account Level, SL and Pool Level
• Responsible for documenting and publishing the management systems
• Review reports throughout the lifecycle of the project and Present the same to the management
weekly & Quarterly.
• Reporting effectively and communicating the relevant project information to the client and project
team

2. • Reporting the compliance with quality and industry regulatory requirements and standards
• Reports & trouble tickets that occurred within a 90 days historic window period
• Tracking the progress of on-going and implemented projects and quality related activities by
teams/pools
• In-depth analysis to identify problems & performance exposures with alternative
solutions/recommendations to take to Management/customers
• Assisted Global Clearing House in terms of best practice sharing
• worked with Green Team members across accounts to improve & change QA / RCA process by
analysing solutions that could be Implemented or applicable to other accounts / customers
• Analysed & interpreted financial (specifically SLA pay-out) and business data
• Collaborated with SME/QL/Client/SLs/Other Departments and recommended various solutions
• Drove process improvement projects such as( Exception review sessions and PBA Watch list)
and followed the same till closure; shared the results with Management and client & with the global
teams.
Advance Utility Products & Services, Dubai (UAE) Dec’13 to March ‘15 Quality Engineer Cum Sales
Engineer (Co-ordinator)
Responsibilities
• Administering Business Development & sales of following principals in Middle East:
Servo Controls Group, India
Euro Tech Global Solution India Pvt. Ltd., India
OEG – Operations Energy Group, India Pvt. Ltd., India
Han bit Korea Engineering, South Korea
• Preparing Sales plans to identify re-sale possibilities and met the sales goals as planned
• Looking after existing customer’s portfolio and developing new customer to increase the revenue
basis
• Generating inquires and following up with customer's RFQs as well as for payments
• Accountable for registration of company’s products and pre-qualifying products in companies like
DEWA, SEWA, Emirates Steel, DUBAL, EMAL, NPCC, ADNOC,DRY DOCKS, etc.
• Promoting continuous process improvement, 30-60-90 day plan, improving efficiency and advance
QA capability within the team and the Company
• Keeping Track of different set of customers and their on-going and future requirements, reporting
the same to the team plus management.
• Analysing the progress of a project its requirements, performance and the improvement
opportunities both in the on-going projects and in Sales.
• Accommodating Team/Pool training sessions as and when required on a regular basis and perform
quality management training in other departments as required
• Perform Quality reviews and Audits on a regular basis to improve efficiency
• Develop and Review KPI’S & RCA’s and evaluate quality standards on a regular basis
• Review the implementation and progress of quality standards and systems
• Document internal audits and other quality assurance activities
• ISO 9000:2008 quality management system implementation with regular audits
• Work closely with Sourcing, Procurement, Business teams and Engineering to eliminate roadblocks
and communication barriers that may affect quality performance
• Drive continuous improvement Initiatives
• Following up with the vendors on a regular basis and reporting the same (if any discrepancies
found) to the management and resolving the same
• Training the team on quality system compliance including new SOP’s(Standard operating
Procedure) Ensure training records are maintained.
• Reporting the quality metrics on weekly and Monthly basis using Control charts
• Sharing the best Practices with the team and making sure the RCA process is fully implemented on
a continuous basis.
Professional Enhancements:
Certifications
• ITIL V3 Foundation Certification
• PBA (Process Behaviour Analysis)
• DPP (Defect Prevention Process) Foundation
Trainings:
Attended:

3. • Defect Prevention Process Training organized by IBM at Taj Vivanta – Bangalore in
2010
• PBA Training (Process Behaviour Analysis) organized by IBM, Bangalore) in 2011
• Data Analytics Session by IBM, Bangalore) in 2011
• Customer Satisfaction Call Training 2012
Education:
2013 MBA (HR) from Christ College, Bangalore, Christ University; passed with distinction
2009 Bachelor of Engineering from Malnad College of Engineering, Hassan, VTU, Belgaum; secured
1st division
IT Skills:
• Operating Systems: Windows 98/ 2000/ XP/ Vista/ Windows 7/Windows 8
• Application Package: MS Office (Word, Excel & Power-Point),Microsoft Visio
• Conversant with Statistical Analysis System including:
• Forecasting – Analysing and predicting future outcomes based on historical patterns
• Quality Improvement - Identifying, monitoring and measuring quality processes over time
• Visual Analytics - Exploring the data, discovering new patterns and publishing reports
• Statistics - Using statistical data analysis to drive fact-based decisions.
• Predictive Analytics – Building descriptive & predictive models & deploying results throughout the
enterprise or throughout the SL (Service Line)
Accomplishments:
• Rated 1 on a scale of 1 to 4 in annual rating 2010 to 2011
• Successfully achieve targeted reduction (in a year) in Defect Density / Ticket Volume / FTE / Cost
by using Techniques like Pareto Analysis, PBA Trending Analysis, Fish Bone and Visual Analytics
• Steered efforts in reducing 30% of Defect Density; instrumental in achieving almost 35% to 37%
reduction which helped in reducing ticket volume from 800 tickets/week to 150 tickets/week
• Efficiently used techniques like Fish Bone Technique and Pareto Analysis which helped in reducing
90% for the ticket volume, and gave 1.5 FTE saving to the organization.
• Played a vital role in recovering 1600 TB Space which resulted in $1,57,789 Savings to the
customer; instrumental in stabilizing the account, IBM got 1.5 Million worth of business from the
customer.
• Acknowledged with IBM Bravo Award in 2010 / 2011 / 2012 for achieving excellence in Quality
Statistical Analysis
Personal Details
• Date of Birth: 28th January/1985
• Permanent Address: #9/11,8th
Main, BTM 1st
Stage: Bangalore, India
• Nationality: Indian
• Passport Details: N4721151 (Issued at Bangalore; valid till 25 / Nov/ 2025)
• Driving License: # 2061306 (Valid Up to – 21/07/2024) UAE
• Visa Details : Visit Visa (Valid 07th
Jan’2017)