The document discusses how to create next generation communities of practice. It recommends making communities simple to use, interactive, and serve the entire enterprise. Communities should maximize rich media like video and podcasts. The document also suggests making communities smart by reducing overhead for leaders and delegating facilitation tasks. Metrics and planning are important to evaluate community performance and drive improvement. The discussion then focuses on how to create next generation communities of practice within the Federal Reserve System.

1. Creating next generation communities of practice Eric Sauve, CEO and Co-founder, Tomoye

2. How will we create next generation communities of practice? 1 st half – Talk about how Tomoye is answering this question drawing from our experiences with over 500,000 users – these are the things we feel are important and are currently working on to create next generation communities 2 nd half – Let’s engage this question together - How will we create next generation Communities of Practice within the Federal Reserve System? What can you/ will you need to do to as a group or individually to create productive communities in the future? Wrap-up with informal feedback and thoughts from the discussion

3. Things that are required to power next generation communities Make them simple to use and interactive Provide interactivity for all users The power of a simple user interface Maximize rich media – Video and podcasts Make them serve the whole enterprise Communities are the stewards of enterprise know-how Put them to work without having to teach people about communities Make them smart Reduce the overhead for leaders Delegate key facilitation tasks Make them productive Metrics Planning

4. Provide interactivity for all users Power users or leaders complex thoughts or technology documents, videos More advanced interaction Minimal typing Questions and Answers, blogs, simple wikis Basic interaction Mouse only become a member, mark as helpful, add someone to my network, bookmark, voting

5. The power of a simple user interface

6. Maximize rich media

7. Things that are required to power next generation communities Make them simple to use and interactive Provide interactivity for all users The power of a simple user interface Maximize rich media – Video and podcasts Make them serve the whole enterprise Communities are the stewards of enterprise know-how Put them to work without having to teach people about communities Make them smart Reduce the overhead for leaders Delegate key facilitation tasks Make them productive Metrics Planning

8. Make them serve the whole enterprise Communities are the stewards of enterprise know-how We all know this – but helping people understand what a community is a barrier to having the enterprise leverage it Place community services where people need them

9. Things that are required to power next generation communities Make them simple to use and interactive Provide interactivity for all users The power of a simple user interface Maximize rich media – Video and podcasts Make them serve the whole enterprise Communities are the stewards of enterprise know-how Put them to work without having to teach people about communities Make them smart Reduce the overhead for leaders Delegate key facilitation tasks Make them productive Metrics Planning

10. Communities can be a lot of work… Build Evolve Plan Evaluate Market your community Identify engagement tools Build community structure Adjust Enlist your team Articulate core value Build Evolve Plan Connect with teams and portal

11. Let the community do some of the heavy lifting Best Practice identification Routing from those who need to know to those who know

12. Things that are required to power next generation communities Make them simple to use and interactive Provide interactivity for all users The power of a simple user interface Maximize rich media – Video and podcasts Make them serve the whole enterprise Communities are the stewards of enterprise know-how Put them to work without having to teach people about communities Make them smart Reduce the overhead for leaders Delegate key facilitation tasks Make them productive Metrics Planning

13. Planning and evaluation are two sides of the same coin Build Evolve Plan

14. Dashboard looks like this - Green means improvement, red means decrease

15. Canada School example Build Evolve Plan Evaluate Identify strategic gaps Market your community Identify engagement tools Build community structure Adjust Identify and enlist your team Articulate core purpose Improve quality of government executives Identify undocumented or complex leadership situations Level of activity and collaboration, assessment of perceived value by students Build Evolve Plan

16. Some other metrics on community performance Average turn-around time for answers Number of answers marked as helpful Percent of questions answered Best and fastest answerers

17. How will we create next generation communities of practice? 1 st half – Talk about how Tomoye is answering this question drawing from our experiences with over 500,000 users – these are the things we feel are important for next generation communities Comments or questions? 2nd half – Let’s engage this question together - How will we create next generation Communities of Practice within the Federal Reserve System? What can you/ will you need to do to as a group or individually to create productive communities in the future? Wrap-up with informal feedback and thoughts from the discussion

18. How will we create next generation Communities of Practice within the Federal Reserve System? What can you/ will you need to do to as a group or individually to create productive communities in the future?