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helloericritter.com
Compiled by:
1
Twitter 101
Eric Ritter
helloericritter.com
2
Source: http://instagram.com/p/nm695/
helloericritter.com
People use social media to get the
things they need from each other,
rather than from traditional
institutions like corporations.
3
helloericritter.com
No more middle men.
4
helloericritter.com
Be approachable.

Be authentic.

Share things that make people feel
intelligent or in the know.
5
helloericritter.com
SocialMediaStrategy
‣ Plan
‣ Create
‣ Measure
6
helloericritter.com
HowToPlanYourSocialMedia
‣ Choose a focus
‣ Sales
‣ Awareness
‣ Loyalty
‣ Pick success
metrics(KPIs)
‣ Clicks / Conversions
‣ Growth / Likes
‣ Engagement
‣ Influence
7
helloericritter.com
HowtoCreateContent
‣ Content creation needs to be driven by:
‣ Attributes: Specifics of the brands products &
services.
‣ Aspirations: What the brand stands for or mission.
8
helloericritter.com
HowtoCreateContent
‣ A good content strategy inspires conversation
‣ 1) Evergreen: promotes core values
‣ 2) Real-time: leverage the cultural zeitgeist and
connect to it.
‣ Planned spontaneity
‣ Around specific events
‣ A successful content strategy is always experimenting
‣ Continue doing what works
9
helloericritter.com
HowtoMeasure
‣ Create a baseline
‣ Chart your KPIs
‣ Discover opportunities
10
helloericritter.com
11
Source: http://moz.com/beginners-guide-to-social-media/twitter
helloericritter.com
Twitter
‣ It’s all about Information
‣ People love being the first to know and tell others
about it
‣ Twitter is about being the first to know something
‣ People share things that make them feel intelligent / in
the know (informative / news)
‣ Tweet Lifespan: 24-48 hours
12
helloericritter.com
‣ Tweet: A 140-character message.
‣ Retweet (RT): Re-sharing or giving credit to someone else.
‣ Feed: The stream of tweets you see on your homepage.
It's comprised of updates from users you follow.
‣ Handle: Your username.
‣ Mention (@): A way to reference another user by his
username in a tweet (e.g. @mashable).
‣ Direct Message (DM): A private, 140-character message
between two people. You may only DM a user who follows
you.
‣ Hashtag (#): A way to denote a topic of conversation or
participate in a larger linked discussion (e.g.
#AmericanIdol, #Obama).
13
helloericritter.com
#Hashtag
14
helloericritter.com
15
Source: http://jennstrends.com/format-new-twitter-header-image-2014/
helloericritter.com
Postingoptions
16
helloericritter.com
SharingANewBlog
17
Posting Strategy:
✓ On publish
✓ 1 hour later
✓ 3 hours later
✓ Next day
✓ Next week
✓ Next month
✓ Two months
Source: https://blog.kissmetrics.com/double-your-social-media-traffic/
helloericritter.com
BestPractice:KeepTweetsShort
18
#ProTip: Leave
enough room for
people to RT you.
Source: Dan Zarrella
helloericritter.com
BestPractice:UseTwitter
Handles
19
#ProTip: Including
a user or brand’s
handle

will increase the
chances that they
will RT you.
helloericritter.com
BestPractice:KnowReplyversus
Mention
20
#ProTip: Anyone
who follows both
the person being
tweeted at AND
the tweeter can
see a “reply”
tweet.
helloericritter.com
21
Tweets with one or two
hashtags receive
21%higher engagement than
those with three or more
hashtags.
Source: Salesforce
helloericritter.com
UseHashtags
Judiciously
Including more than two in a tweet is
probably overkill, and you only need
to tag the most important word that

represents the theme of your tweet.
Source: Twitter
22
helloericritter.com
Don’tForce
TrendingHashtags
17% of the top 1,000 search terms
on Twitter “churn over” on an hourly
basis.
Source: Twitter
23
helloericritter.com
BestPractice:IncorporateVisual
Content
24
Source: Simply Measured
helloericritter.com
BestPractice:DirectlyUpload
PhotostoTwitter
25
[NO]
helloericritter.com
BestPractice:DirectlyUpload
PhotostoTwitter
26
[YES]
helloericritter.com
BestPractice:DirectlyUpload
PhotostoTwitter
27
Source: Simply Measured
helloericritter.com
BestPractice:PlaceLinksin
MiddleofTweet
28
Source: Dan Zarrella
helloericritter.com
BestPractice:IncludeLinksin
ProfileBio
29
helloericritter.com
BestPractice:UseShortened
Links
30
#ProTip: Links can
be around 20
characters before
they get cropped
with an ellipses.
helloericritter.com
BestPractice:OptimizePosting
Schedule
31
Source: followerwonk.com
helloericritter.com
32
helloericritter.com
MoreResources
‣ http://blog.kissmetrics.com/twitter-marketing-guide/
‣ http://followerwonk.com/
‣ http://moz.com/beginners-guide-to-social-media/twitter

33
helloericritter.com
34
Thank
You
Twitter @EricRitter

Email eric@helloericritter.com

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