Presentation in the Knowledge, Skills and Experience Theatre at EMEX, The Energy Management Exhibition on 22 November 2017

1. The Importance of
Investing in Team
Scott Armstrong
Head of Energy and Sustainability
Bourne Leisure Limited

2. Enjoy your Butlin’s Rock!

3. Who are Bourne Leisure?
• Established in 1964 – largest UK holiday and
holiday home ownership business
• 5 million holiday makers a year
• 54 operating sites – all in the UK
• 3 operating brands
• 17,000 team members at peak dropping to 8,000
in the winter months
• Sunday Times Best Big Companies to work for –
5th in 2017

4. Our Brands

5. Our challenge

6. CapEx Availability
• 2012-2016 we invested £8.2m in sustainable
technology:
• LED Lighting
• CHP into Swimming Pools
• Boiler Replacement
• AHU Replacement
• A/C Replacement
• Lighting controls
• Extraction controls
• Sub-metering
• Energy Managementplatform

7. The CapEx Results

8. CRC Reporting

9. 2017 Project
• To train a team member from all operating
sites to EMA Level 2 Standard
• Create a cross brand credible network of
Utilities Championswith authority to act
• Develop a SharePoint intranet for sharing
activities and results
• Change team behaviour and transfer
ownership of utility management to site

10. Preparations
• Selection process – Invited applicationsfor the
role – passionate, willingness to be challenged,
development role, agreed with line Manager
• Agreed a venue and date – Bognor Regis in Feb 2017
• Agreed a training company – EnStrat UK Ltd (Richard
Felgate)
• Gaining EMA Accreditation – worked with Jana to
ensure EMA standard but tailored to our business operation
• Write training!!! – joint project with EnStrat UK Ltd

11. The Training - the fun bit!

12. Getting the IT to work!

13. Format
• 60 team, 6 presenters
• Welcome meal with Lord Redesdale the night
before
• 2 full days of training
• Introductionsand scene setting by senior
execs
• 6 rotating groups of 10 delegates covering 11
separate areas supplemented by 6 whole
group/re-group sessions

14. Level 2 Training
• Areas covered:
Audits/Night Walks Bars/Cellars
Behaviour Change Toilets
Accommodation Maintenance
Kitchens 3 Month Plan
Pools/Plant Room Water leak detection
External Areas BMS
Role of Utility Champion Temperatures
Reporting/Energy-ICT
Entertainmentvenues

15. Night Walks

16. 3 Month Plan
• Site specific
• Demonstrate understandingof the course
content and how it should be applied to real
operationalenvironment
• Identify opportunities for energy reduction
• Agree priorities with their GM to implement in
the 3 months before Peak Season
• Externally assessed by the EMA for course
accreditation and certification

17. Who passed?
• Of 60 team attending the Level 2 training, 46
achieved a standard certified by the EMA
• 14 did not progress due to failing standard,
leaving the business or for a few, found that
they could not facilitate the role alongside
their main role
• Certificates for successful candidatesissued by
their Operations Directors

18. Tools to do the job!

19. Teamwork and Sharing Knowledge
• Sustainability SharePoint Intranet set up
• Group email addresses of all Utility
Champions to share experiences
• Regional meetings set up, chaired by a
General Manager
• Share technology specifications, trial results,
maintenance issues etc
• Higher level of cross brand collaboration

20. What did it cost?
• Accommodation+ Conference Centre costs
– £25k
• Training/EMAAccreditation costs
– £22k
• Utility Kit for each delegate costs
– £15k
• TOTAL = £62k

21. The benefits achieved YTD versus
budget
March – October 2017
Consumption Financial
Electricity -7% £800k
Mains Gas -2% £30k
LPG -5% £200k
Water -11% £600k

22. Total Saved
£1.63m
Saved
Since the training

23. The soft benefits!
• Positive change in culture of utility saving
• Cross brand sharing and networking
• Utility Champions are now recognised by our
senior Directors, the roles are real!
• Utility Champions have ownership and
growing personal confidence
• The Utilities Champions team want more
knowledge to enable them to do more

24. Next Steps – Level 2
• Further Level 2 Training
• To deal with leavers/promotions/changedsite
• Identified 18 additionalteam members
• 2 day training course in Filey, North Yorkshire
in Feb 2018 with EnStrat UK Ltd

25. Next Steps – Level 3
• Developmental training
• Identified 20 current Level 2 Utility Champions
for further training investment
• 5 day training course held in Filey, North
Yorkshire in Feb 2018 in parallel with Level 2
• We are at the scoping stage and will appoint
EnStrat UK Ltd subject to budget approval
• Board of Directors fully supportive of
additionalteam investment

26. Next Steps – Junior Energy Manager
Apprenticeship Scheme
• Bourne Leisure are in the new Apprenticeship
Levy Scheme
• The EMA have launched a Junior Energy
Management Apprenticeship which is fully
compliant with Apprenticeship Levy
• We will invest £9k each over 2 years in 5 of
our Utility Champions in this externally
evaluated qualificationfrom Feb 2018

27. Payback
10 days

28. Has Team Investment Worked?
• Initially YES! Focus on behaviour. Continue Level 2
training
• Further investment required focusing on technical skills
as savings will become more difficult – Level 3 training
and beyond
• Added 2 new ESOS Lead Assessors in 2017 bringing our
total to 4
• Utilities Champions will switch from behavioural issues
to technical opportunities over time
• ESOS Phase 2 will be far more comprehensive and link
to future CAPEX programmes
• Succession planning through Apprenticeship Scheme

29. Thank You for
listening.
Do you have any questions?