Embassy Services Newsletter

1. AN EMBASSY SERVICES NEWSLETTER Vol 13 OCTOBER 2016For Private Circulation Only
360SERVICES. 365 DAYS.
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5
Traffic Management
at our Office Parks
Anti-terror drill
at Cognizant
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Accolades come
our way
Travelling to
office should be
a smooth ride
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2. Over the last two years, the world has seen dramatic changes in the field of
technology. It is now touching every aspect of our lives and making it better and
easier, be it personal or professional. At Embassy Services too, we have always
worked towards adding convenience to the lives of our clients. A lot of this had to
do with the robust processes that we have followed over the years, which ensures
a high standard of services across our portfolio – a benefit derived out of our status
as a ISO 9001, 14000 & 18000 company!
With this strong foundation, we now aim to enhance the service delivery through
appropriate use of technology. In the last few months, we have explored multiple
avenues of doing so. As these plans get ready to be rolled from the next quarter
onwards, a right scale will be reached over a period of time. As usual, the key
parameters for selecting any domain will be the value added to our clients.
While the future looks promising, the present is equally exciting. As an organisation
we are gradually expanding and improving our Value-Added Services vertical of
transport – BMTC, Ola Shuttle and Carpooling. We are also proud of our
contribution to improving the traffic in the city – supporting the management of the
skywalk near Manyata Embassy and providing traffic management infrastructure
near Cessna Business Park. We also concluded our annual cleaning and
maintenance activities of the 12 Government schools sponsored by our parent
company, Embassy Group. All these and more are detailed out in the following
pages. Happy reading and do share your feedback with us.
CEO’s Message
SPOTLIGHT
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PRADEEP LALA - CEO Embassy Services
TRAVELLING TO OFFICE
SHOULD BE A SMOOTH RIDE.
We know how commuting in Bengaluru can be a challenge. We
at Embassy Group, provide you with a common employee
transport service by partnering with entities such as BMTC
and Ola Shuttle.
At Embassy Manyata, Embassy TechVillage and Embassy
TechSquare, nearly 5000 employees use these services to
commute to office and back home. Although we simply facilitate
these services, we understand that transport comes with its fair
share of issues. We are doing everything we can to make
commuting a lot easier.
Embassy Transit - Helping you beat the traffic
In order to address the many challenges of commuting, we have
launched the Embassy Transit portal www.embassytransit.in.
This portal will enable users of the Embassy provided Transit
Services to raise their issues and track its progress right up to
when a solution is found. Another interesting feature of this portal
is that all the routes that are operational can be viewed on the
Google Map, allowing even non-users to try our services.

3. UPDATES
Traffic Management at
Embassy TechVillage
and Embassy TechSquare
AFTERBEFORE
Bengaluru is no stranger to traffic woes and as property managers of some of the largest business parks in the country, we have a responsibility to
manage the same. The Kadubeesanahalli and Devarabeesanahalli junctions – leading up to Embassy TechVillage and Cessna Business Park, are
some of the high-traffic areas. There were several issues causing regular traffic jams in this area. In the previous quarter, we have taken several
initiatives which will help ease the traffic – laying down of pipes along the service road to channelling monsoon rainwater and filling up the potholes
on the service roads, are just some of them. We also deployed our security guards to support the traffic police, and help them manage the flow
during peak hours. We will continue to extend our services and contribute in a manner which is appropriate for the betterment of the community
around us.
ANTI-TERROR DRILL
AT COGNIZANT TECHNOLOGY SOLUTIONS
A counter terrorism mock drill was carried out by the GARUDA
FORCE of Karnataka Police in F2 Block of Embassy Manyata in June.
The drill was a joint effort by CTS, ESPL and the GARUDA Force.
A real-life simulation drill was carried out to test the preparation level
of the internal Security team. This included a series of bomb blasts,
hostage scenarios, arrival of the Garuda Force, briefing the teams of
the Garuda Force by the Force Commander and counter-terror
operations by the team, resulting in killing of the terrorists and rescue
of hostages. The drill ended with F2 block being declared safe and a
demo of slithering by the Commandos to the participants. The
support given by the Embassy Services Security team has been
commended by the CTS team.
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4. Embassy Services relationship with our residential
clients is the longest and is marked by a strong
bond of trust. We have always strived to provide
world-class services that is expected from the
Embassy brand.
In order to ease the delivery of our current and
future services, we are developing an all-in-one
mobile app which the residents can use for internal
discussions, forming groups and availing our other
services as well.
A basic version of the app with selected features
will be launched by October and a full version will
be launched by December. We are confident that
our residents will find this app extremely useful.
UPDATES
Coming Soon!
Embassy Services
Residential App
As part of the regular upgradation work, we initiated the storm water drainage work at Embassy Manyata in the last quarter, with the objective of
preventing any serious water logging in the premises. By the end of this, a total of 1.1 kms of drainage repairs were done using the precast material.
The work was done over a period of 60 days in multiple phases, with most of the work being done at night, to ensure minimum impact on traffic.
Monsoon preparations at Embassy Manyata
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5. Carpooling
takes off!
We launched the carpooling promotion initiative in the month of
January this year, to encourage Embassy Manyata employees to
carpool in a safe and responsible manner and thereby contribute to
the traffic reduction in the city. We are proud to say that the initiative
has started showing results now.
The numbers show the results.
One, over six months, the number of riders per car entering the Park
has increased by nearly 20% - more drivers are offering their cars for
rides! Second, the number of users who have at least one of the
partner carpooling apps (Quick Ride, PoolCircle and Let’s Drive Along)
has increased exponentially by 400% - a significantly high number of
employees are now keen on carpooling. We understand that adapting
carpooling has its set of challenges. However, seeing the incremental
changes, we are positive of an exponential change soon enough.
NEWS ROUND UP
Why Go Alone?
CARPOOL!
Our initiatives in
school cleaning and
maintenance
The Embassy Group likes to carry forward the
ideals of Swatch Bharath. We do our bit
towards the cleaning and maintenace of 12
government schools that we have adopted
as part of our CSR initiative undertaken by our
parent company.
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6. WOW SERVICES
We thank the Embassy team
for the excellent work under-
taken in getting the service
road repaired time and again.
V KALYAN KUMAR
Senior Executive-Accounts
Autonomy Software Asia
Private Limited
Embassy TechVillage
Our Chairman and CEO Mr. Robert Niblock along with
other top Executives of Lowe’s visited our upcoming
facilities at L2, G3 and H2 Block in Manayata Tech Park,
on the 28th of June 2016.
During the visit, Mr. Jambu and Mr. Vivek provided us
with every possible support and co-operation in terms
of Traffic Management and Security deployment. Our top
management team was very happy with the way things
were conducted by Embassy team during the visit.
LAKSHMIKANTH R
Senior Manager
Lowe’s
Manyata Embassy Business Park
The actions taken by your team
under the guidance of Mr. Nagaraj in
repairing the service road to the
extent possible is much appreciated.
This will definitely help in improving
the movement of traffic on the stretch
of the service road.
COL. RYAN P LOBO
Head Facilities and Administration
Wells Fargo
Embassy TechVillage
Embassy Team, this only empha-
sizes your commitment in making
user experience better, every day.
MOHAN BABU
Senior Manager - Facilities
EXL Service
Embassy TechVillage
We appreciate the water-proof-
ing and water ponding testing
done on time. We also found
no leakages in the 3rd floor. As
discussed with you earlier, the
above false ceiling activity has
to be completed in the 3rd floor
and a few areas where the
leakages were found before has
to be rectified and painted.
T JALAJAKSHI
Project Leader - IMS,Facilities-
Atlas Copco
Manyata Embassy
Business Park
Thanks for taking quick action and appreciate it
from our employees as well. We thank the entire
team who has taken action on this and making
it a smooth ride for all of us.
CHIDANANDA D S
Manager – Administration
Ekaplus
Embassy TechVillage
Thanks to each and every
one involved in this activity.
Great job team!!
SUNIL UNNIYAMPATH
Facility Manager
Cisco Systems (India) Private
Limited
Embassy TechVillage
Excellent!! Thanks a ton for your
support.
NAVEEN KUMAR
Associate Director - Administration
at KPMG India
KPMG India
Embassy TechVillage
Good job done
Embassy team. Highly
appreciated.
ABHIJIT ROY
Asst Vice President
XLCatlin
Embassy TechVillage
Thanks to you and your team
for ISO visit done today at
ETZ 1.3 Congo. Appreciate
the help of Mr. Pankaj for
making the visit successful.
SANTOSH VERMA
Manager
IBM India
Embassy TechZone
We would like to thank you all on
behalf of VWITS for giving us an
opportunity to contribute to this Tree
Plantation Drive. Today’s day will be
bookmarked on VW pages to start a
journey with such a noble social
cause.This is a small step towards a
big goal.
VRUSHALI JADHAV
Group IT RCC | CMS Testing
Volkswagen Group India
Embassy TechZone
Good job done Embassy team.
Highly appreciated.
Abhijit Roy
Assistant Vice President
Workplace
We wish to thank you all for the excellent support
provided during the cognizant launch event today.
It was a great success and we received tremendous
response from our associates and I am glad that we
were able to provide them with a memorable evening.
Our heartfelt thanks to all your team members for
partnering with us in this journey.
SANJANA PAI
Senior Manager
Cognizant Technology Solutions
Manyata Embassy Business Park
Thanks for your excellent support during our VVIP visit at ETV
between 4th– 16 July. It’s really nice to see the team dedication
and support for providing the lobby area in time. Really
appreciate the support.
MUTHURAJADIGA
Head - Administration & Environmental Management (EMR)
Sony India Software Centre Pvt Ltd
Embassy TechVillage
ACCOLADES
COME OUR WAY
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