This presentation was prepared for officers & managers to see survey results from employees of the firm.

1. Pugh CPAs
Comparison for Talent Engagement
Survey 2013

2. 01. Based upon my personal experiences, I feel that I
am an important part of the office team.
100%
80%
60%
40%
20%
0%
83%
74%
Favorable
Neutral
Unfavorable
13%
13%
13%
2011
4%
2013
02. I have the resources I need to perform my job in a
high quality way.
100%
Favorable
95%
90%
80%
Neutral
60%
Unfavorable
40%
20%
5%
0%
2011
0%
4%
2013
6%

3. 03. Everyone at my firm is treated with respect.
100%
80%
63%
60%
Favorable
Neutral
40%
20%
0%
Unfavorable
23%
13%
0%
0%
0%
2011
2013
04. My last performance evaluation was a
fair, tough, and thoughtful review of my performance.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
82%
67%
60%
40%
20%
0%
21%
13%
3%
2011
3%
4%
8%
2013

4. 05. At work I receive the information I need to be
successful.
100%
80%
60%
40%
20%
0%
77%
Favorable
Neutral
Unfavorable
15%
0%
0%
8%
0%
2011
2013
06. In my office, women have the same career
opportunities as men.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
72%
71%
60%
40%
20%
21%
19%
5%
0%
2011
3%
8%
2013
2%

5. 07. I am encouraged to initiate change when I see a
better way of doing things.
100%
80%
60%
40%
20%
0%
67%
62%
Favorable
Neutral
23%
Unfavorable
25%
15%
8%
2011
2013
08. I believe my pay increases are related to how well
I perform.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
60%
40%
20%
62%
58%
31%
8%
0%
2011
15%
10%
0%
2013
17%

6. 09. The communication I experience at work is open
and honest.
100%
80%
60%
40%
20%
0%
65%
Favorable
54%
Neutral
31%
Unfavorable
21%
15%
2011
13%
2013
10. I understand how I contribute to meeting the
needs of our clients.
100%
Favorable
94%
90%
80%
Neutral
60%
Unfavorable
40%
20%
5%
0%
2011
5%
2%
2013
4%

7. 11. My office’s management team has demonstrated a
sincere interest in my career and personal development.
100%
80%
60%
40%
20%
0%
Favorable
62%
56%
Neutral
Unfavorable
33%
21%
10%
Does Not Apply
15%
2%
0%
2011
2013
12. People on my client service team(s) involve me
where appropriate with the client.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
60%
71%
62%
40%
20%
15%
10% 13%
12% 10%
8%
0%
2011
2013

8. 13. All employees are treated fairly, regardless of age, race, ethnic
background, gender, religion, disability, or sexual orientation.
100%
80%
60%
40%
20%
0%
82%
81%
Favorable
Neutral
Unfavorable
13%
12%
5%
2011
8%
2013
14. My firm provides me with the training and development
opportunities I need to succeed in my current job.
100%
Favorable
85%
80%
Neutral
60%
Unfavorable
71%
40%
20%
19%
13%
10%
3%
0%
2011
2013

9. 15. The projects I am assigned have realistic estimates of the time
it takes me to do the work.
100%
80%
60%
40%
20%
0%
77%
71%
Favorable
Neutral
Unfavorable
18%
17%
5%
0%
2011
Does Not Apply
10%
2%
2013
16. I believe I will be able to achieve my career objectives at
the firm.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
60%
40%
20%
71%
59%
33%
5%
0%
2011
15% 13%
3%
0%
2013

10. 17. I have received helpful coaching and career guidance from my
office’s management team.
100%
80%
60%
40%
20%
0%
Favorable
58%
Neutral
41%
23%
Unfavorable
28%
17%
8%
Does Not Apply
23%
2%
2011
2013
18. I am encouraged to take ownership of my own
development and career.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
77%
69%
60%
40%
26%
17%
20%
0%
0%
2011
5%
4%
2013
2%

11. 19. I am able to maintain a reasonable balance between work and
my personal life.
100%
80%
60%
40%
20%
0%
82%
81%
Favorable
Neutral
Unfavorable
3%
13%
Does Not Apply
17%
3%
2%
2011
0%
2013
20. My office’s management team models the firm’s values
through their behaviors and communications.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
69%
67%
60%
40%
20%
23%
21%
8%
0%
2011
12%
0%
0%
2013

12. 21. My firm is creating a strong, differentiated brand.
100%
80%
60%
40%
20%
0%
67%
Favorable
Neutral
27%
0%
0%
Unfavorable
6%
0%
2011
2013
22. I receive performance feedback throughout the year.
100%
Favorable
80%
Neutral
60%
Unfavorable
40%
41%
28%
20%
31%
21%
27%
12%
0%
2011
2013

13. 23. I understand performance expectations and how I will be
evaluated.
100%
80%
60%
40%
20%
0%
Favorable
56%
46%
23%
Neutral
31%
23%
21%
2011
Unfavorable
2013
24. I have confidence in my firm’s management team.
100%
Favorable
80%
Neutral
79%
60%
Unfavorable
79%
40%
20%
15%
15%
6%
5%
0%
2011
2013

14. 25. To provide quality client service, we try to understand our
client’s best interest.
100%
80%
60%
40%
20%
0%
95%
90%
Favorable
Neutral
Unfavorable
Does Not Apply
3%
0%
6%
3%
2011
2%
2%
2013
26. I am trusted to get my work done within a schedule that
works best for me and our clients.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
88%
80%
60%
40%
20%
0%
79% 0%
0%
2011
0%
6%
4%
2013
2%

15. 27. Our internal work processes are efficient.
100%
80%
60%
40%
20%
0%
Favorable
56%
Neutral
0%
0%
Unfavorable
23%
21%
0%
2011
2013
28. Our work processes are effective in serving clients.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
65%
60%
40%
19%
20%
0%
0%
0%
0%
2011
13%
2%
0%
2013

16. 29. My total pay and benefits package fairly compensates me for
my performance.
100%
80%
60%
40%
20%
0%
69%
Favorable
Neutral
Unfavorable
23%
0%
0%
8%
0%
2011
2013
30. The work I am given utilizes my strengths and talents.
100%
Favorable
87%
80%
Neutral
60%
Unfavorable
40%
20%
0%
10%
0%
0%
2011
0%
2013
4%

17. 31. There is a strong sense of teamwork and cooperation in the
firm.
100%
80%
60%
40%
20%
0%
Favorable
62%
54%
28%
Neutral
27%
19%
10%
2011
Unfavorable
2013
32. People are held accountable for the quality of work they
perform.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
79%
65%
60%
40%
20%
13%
8%
0%
2011
13%
19%
0%
2013
2%

18. 33. We are more successful than our competitors.
100%
80%
60%
40%
20%
0%
59%
Favorable
58%
41%
Neutral
Unfavorable
37%
Does Not Apply
0%
4%
0%
2011
2%
2013
34. I have a clear understanding of the expectations and
what it takes to advance to the next level.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
60%
46%
42%
40%
20%
31%
26%
15%
13%
21%
2%
0%
2011
2013

19. 35. Work is appropriately leveraged to challenge team members.
100%
80%
60%
40%
20%
0%
Favorable
59%
Neutral
52%
21%
Unfavorable
31%
15%
Does Not Apply
15%
5%
2%
2011
2013
36. I feel good about ways we contribute to the community.
100%
Favorable
Neutral
Unfavorable
Does Not Apply
80%
85%
74%
60%
40%
20%
0%
23%
3%
2011
10%
0%
4%
2013
2%

20. 37. In my area, we have enough people to handle the workload
and do quality work.
100%
80%
60%
40%
20%
0%
67%
Favorable
50%
Neutral
35%
15%
18%
Unfavorable
15%
2011
2013
38. I would recommend my firm to a friend as a good place
to work.
100%
Favorable
90%
81%
80%
Neutral
60%
Unfavorable
40%
20%
17%
8%
0%
2011
3%
2%
2013

21. 39. Overall, my firm is an excellent place to work.
100%
80%
60%
40%
20%
0%
87%
75%
Favorable
Neutral
Unfavorable
23%
13%
2%
0%
2011
2013
40. I find my job satisfying.
100%
Favorable
85%
81%
80%
Neutral
60%
Unfavorable
40%
20%
10%
5%
13%
0%
2011
2013
6%

22. 41. My firm provides me opportunities to do challenging work.
100%
80%
60%
40%
20%
0%
97%
92%
Favorable
Neutral
Unfavorable
3%
8%
0%
2011
2%
2013
42. I receive positive non-financial recognition for the work I
do.
100%
Favorable
80%
Neutral
60%
Unfavorable
40%
49%
46%
31%
31%
21%
20%
0%
2011
2013
23%

23. 43. I have someone at work that cares about me as a person.
100%
80%
60%
40%
20%
0%
87%
79%
Favorable
Neutral
Unfavorable
15%
8%
5%
2011
6%
2013
44. I am motivated to go “above and beyond” what is
expected of me in my job.
100%
Favorable
80%
Neutral
72%
60%
Unfavorable
81%
40%
20%
21%
8%
15%
4%
0%
2011
2013

24. 45. I understand how my role contributes to the firms overall goals
and mission.
100%
80%
60%
40%
20%
0%
81%
69%
Favorable
Neutral
Unfavorable
23%
15%
8%
4%
2011
2013
46. My firm provides me opportunities to grow and develop in
my career.
100%
Favorable
80%
Neutral
40%
62%
60%
Unfavorable
69%
29%
28%
20%
10%
3%
0%
2011
2013

25. 47. I plan on staying at my firm for at least another year.
100%
80%
60%
40%
20%
0%
85%
82%
Favorable
Neutral
Unfavorable
18%
13%
2%
0%
2011
2013