1. Dave Wilson
21 Emerson Ln, Leominster, MA 01453
978-537-7859 (home) 978-835-2646 (cell) dwilson@carabas.net
http://www.linkedin.com/pub/dave-wilson/1/b1a/25b
Summary
More than 30 years’ experience in Engineering Management, IT Management, Technical Support
Management, Systems Engineering, Systems Administration, Project Management, and Systems
Architecture and Design.
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Experience Highlights
Engineering Management (product and project planning and execution, process logistics,
vendor and customer liaison)
IT Management (resource management, strategic planning, budgeting, user/customer support
management, staff management, participation in institutional executive management
structures, contract negotiation, supplier liaison
Technical Support Management (incident tracking and escalation, customer install and
upgrade planning, legacy product development)
Operating Systems: NT, Windows, Unix (SUNOS, Solaris, SCO, Unixware, Linux, BSDI,
FreeBSD, RedHat), Novell, CDC NOS, IBM MVS.
Protocols: IP, UDP, TCP, SMTP, SNMP, SIP, MGCP, MSML, MSCML.
Design, MIB development, specification and development of PCS and SIP SNMP agent.
TCP/IP protocol analysis, socket programming, network design, router setup and maintenance
Programming (C/C++, FORTRAN, various Assembly languages, Pascal, LISP, Compass)
Scripting (Bash, csh, Tcl, Perl, Awk, sed, various other shell scripting)
Media servers (NMS, Convedia/Radisys, Snowshore/Cantata, Audiocodes)
Internet Development and Project Management (Southern Africa, West Africa, East Africa)
Experience
Radisys Corporation, Hillsboro, OR (Marlboro, MA office) August 2013 to present
Position: Sr. Technical Support Engineering Manager
 Management of technical support team, including planning and tracking of install and
upgrade projects, and resource allocation.
 Liaison on project planning, issue tracking and resolution at customers in several local
and international locations.
 Managed project planning and ongoing new development work for legacy calling card
customers (Cablevision, Dollar Phone).
Major Projects:
 Took over responsibility for and led release and deployment of new release to major
calling card customer (Cablevision) enabling new product offerings to be rolled out to
more than 3 million subscribers, resulting in increased revenues and major improvement
in customer retention.
Radisys Corporation, Hillsboro, OR (Marlboro, MA office) March 2009 - August 2013
Position: Sr. Manager, Development Engineering
 Management of geographically dispersed (India) engineering team, including
identification of projects, resource allocation, project planning and scheduling.
 Managed recruitment and hiring of team members in India as part of a strategic initiative
to reduce costs.
 Managed team deliverables and outcomes of this strategic investment.
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Liaising with business development, marketing, CTO, quality assurance and professional
services groups on product development, integration and deliverables.
Liaison with many Tier 1 and Tier 2 service providers on product requirements and
deliverables.
Primary point of contact for second-level support escalations.
Major Projects:
 Led development and release of several major releases to key customers in various local
and international locations, enabling company presence in key international markets, and
driving further revenue opportunities.
 Led development and release of first Reservationless Conferencing release to Level 3
Communications.
 Led development and release of customizable Reservationless Conferencing product to
GNet in Beijing.
 Led review and analysis of service outages, identified and implemented corrective actions
for major calling card customer, reducing service impacting issues by more than 90%.
Pactolus Communication Software, Marlborough, MA
August 2000 to March 2009
Position: Director of Platform Architecture
 Management of platform and applications engineering teams, including identification of
projects, resource allocation, project planning and scheduling.
 Liaising with business development, marketing, CTO, application development, quality
assurance and professional services groups on product development, integration and
deliverables.
 Liaison with Tier 1/Tier 2 service providers on product requirements and deliverables.
 Responsibility for management of engineering development for SIP-based application
server, which is made up of a number of components, including a core high-performance
real-time state machine (implemented in C++) which communicates internally with a
service creation environment, various IP media servers and Java-based Oracle and Web
interfaces, and externally with SIP softswitches.
 Responsibility for source code repository maintenance, build and release engineering.
 Primary point of contact for platform second-level support.
 Primary responsibility for platform load testing.
 Development and teaching of Platform Architecture and Service Creation Environment
course to several customer groups.
 Primary responsibility for Conferencing application product development.
Major Projects:
 Led requirements analysis, and development work through design, integration,
verification and delivery of several conferencing product deliverables to major
customers, enabling achievement of revenue recognition goals.
 Personally responsible for design, MIB development, specification, development and
deployment of PCS and SIP SNMP agent (including SNMP notification functionality).
 In-depth work on various high-availability / failover systems, including Veritas, RedHat
clustering and piranha.
 Led integration testing of SIP/MSCML media servers, broadening deployment
opportunities for company products.
 Led setup and integration of voicemail servers, which were a key part of the broadband
product offering and facilitated sales opportunities.
 Led engineering for second site development for major Conferencing customer, allowing
them to expand into additional markets and increase product revenue.
Opus Telecom LLC / Subscriber Solutions Inc, Framingham
Position: Director of Engineering
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April 1999 to June 2000

3. Systems: Solaris, Unixware, Linux, IVR / switching systems (Natural Microsystems)
Languages: C, Tcl, various shell scripts.
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Design, development and maintenance of mobile call management system.
As a member of senior management, worked to achieve departmental, product, project
and process goals.
Managed the overall logistics of project planning and execution, while interacting with
other departments.
Provided overall personnel, resource and planning management for engineering and
technical support departments in order to meet business objectives.
Major Projects:
 Led implementation of formal change control, quality assurance and release processes,
thus improving schedule and quality of engineering deliverables.
 Development and implementation of updated interactive voice response system
functionality (using Natural Microsystems AG-T1 switching boards).
 Addition of mobile user credit-card-recharge functionality.
Rhodes University, Grahamstown, South Africa
April 1994 to April 1999
Position: Director, Information Technology
 Development and support of campus IT infrastructure, including all local and longdistance internet and intranet links, hardware (Sun servers and workstations, Novell
servers, PCs, networking hubs and cabling) and software (office applications, systems
and networking, various specialist applications).
 Responsibility for IT sections (50 staff members) which included information systems
development, systems, networking, user support, LAN support, computer-based
education, electronic services, operations, data capture, and equipment purchasing.
 Management of several million Rand yearly IT budget, resources and staff.
 Served on several institutional executive bodies, including Council and Senate.
Major Projects:
 Successfully managed University administrative systems conversion from legacy CDC
Cobol systems to Progress, allowing for major cost savings and improved agility in
meeting changing internal customer requirements.
 Championed and led deployment of 1600-point campus-wide network installation, which
resulted in many improvements in internal processes, and resultant time and cost savings.
 Initiated and led conversion of University internet access from an inefficient and
expensive academic-based network to cost-effective commercial networks, saving several
hundred thousand Rand per year.
 Design and implementation of web access resource control system.
 Led projects to implement international network access for educational institutions in
several African countries.
Professional Development
B.A. (Rhodes University)
B.Sc (Honors, Computer Science – Rhodes University)
Member of SA Institute of Computer Scientists
Elected member of Uninet-ZA board
Elected national IT representative of Eastern Cape Higher Education Association
Chairperson of Rhodes University Staff Association
Employment Status - U.S. Citizen
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