1 Updated 10.1.12 MM Guide for using the Envirofacts Web.docx

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1 Updated 10.1.12 MM Guide for using the Envirofacts Website 1. Go to http://www.epa.gov/enviro/. Enter your city, zip code, or location of choice in the box. Next, press “enter” OR click on the “magnifying glass” to search. 2. Review the tabs: info, air, toxins, waste, radiation, and water. Please note: You may have to click on the box that states “List and Map facilities reporting in this view” to get to this screen. http://www.epa.gov/enviro/ 2 Updated 10.1.12 MM 3. Each tab will tell you the number of facilities that produce and release pollutants. 4. Each column is associated with one of the tabs: air, toxins, waste, radiation, and water. You can click on the “i” for more information regarding that column. Air Toxins Water Waste Radiation 3 Updated 10.1.12 MM 5. Each facility with a “View Report” in a specific column indicates it is a polluter in that category. For example, Alpha Technology Corporation has a “View Report” in the APS (air) column, indicating the facility produces and releases air toxins. To view the report, click on “View Report.” 6. If you look at the facilities with a report under the TRI (toxins), you can click on that report to see what toxins the facility is releasing. 4 Updated 10.1.12 MM 7. Next, click on the facility ID to see their report. 8. Now scroll down the page until you can view the chemicals/toxins released. There are many elements to explore on this website. This guide is meant to help you get started! Happy exploring! ...

Education

http://www.epa.gov/enviro/
2
Updated 10.1.12 MM
3. Each tab will tell you the number of facilities that produce
and release pollutants.
4. Each column is associated with one of the tabs: air, toxins,

waste, radiation, and water.
You can click on the “i” for more information regarding that
column.
Air
Toxins
Water
Waste
Radiation
3
Updated 10.1.12 MM
5. Each facility with a “View Report” in a specific column
indicates it is a polluter in that
category. For example, Alpha Technology Corporation has a
“View Report” in the APS (air)
column, indicating the facility produces and releases air toxins.
To view the report, click on
“View Report.”

6. If you look at the facilities with a report under the TRI
(toxins), you can click on that report to see
what toxins the facility is releasing.
4
Updated 10.1.12 MM
7. Next, click on the facility ID to see their report.

8. Now scroll down the page until you can view the
chemicals/toxins released.
There are many elements to explore on this website. This guide
is meant to help you get started! Happy
exploring!

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Cyber terrorism, by definition, is the politically motivated use of computers and information technology to cause severe disruption or widespread fear in society. The Center for Strategic and International Studies reported in March 2019 that Chinese Hackers targeted at least 27 Universities to steal Naval Technologies research, being one of many cyber-terrorist attacks. Besides these attacks, Hacktivism is a cyber-attack either by legal or illegal digital means in the pursuit of political ends, free speech, and the right of free speech. A most notable example would be the group Anonymous conducting numerous hacks from 2008 to 2012 against companies, organizations, and even governments that go against their moral codes. Behind the Tunisia Operation in 2010, Anonymous took down eight government websites with DDOS (Distributed Denial of Service) attacks in support of Arab Spring movements. Between the two Cyberterrorism is meant to instill fear and panic in society. At the same time, Hacktivism brings about a voice or an opposition to the government and other organizations to support a cause against them. Hacktivism is more politically based, pointing out flaws in the system raising awareness on our rights as human beings. Advances in technology lead to newer and different types of attacks either group can conduct. From viruses waiting for you to log into your bank account to massive-scale attacks against the banks' systems themselves, terrorists, or hacktivists, have infinite ways to infiltrate and attack for their cause. Many laws have been put in place to combat these groups, acts put in place such as Cybersecurity Information Sharing Act (CISA) or Cybersecurity Enhancement Act of 2014 helping share information and build research and development to fight against cyber-attacks. Given the push against both groups by our government, I can't help but feel concern for our rights and freedoms that may be infringed upon that our government or some corporation is doing while combating the whistleblower with Hacktivist tactics. It only keeps me and others mindful while fighting against cyberattacks that may be classified as cyberterrorism. There is a fine line on what would be a genuine noble act of hacking or something labeled as cyberterrorism placing information and lives at risk, its not so black and white as some areas can be considered grey. Thankfully some events in history, thanks to Hacktivism has brought good results that benefit society, such as Operation "Nice" which organized to hunt down the terrorist responsible for attacks in the French city, killing nearly a hundred people. Also, Operation Darknet which infiltrated 40 child pornography websites publishing 1500 plus names of frequent visitors to the sites stopping such activity. In these instances, I am for hacktivism and specific groups that act for the benefit of society and our rights as humans. Cyberterrorism. (n.d.). Retrieved from https://www.dictionary.com/browse/cyberterroris.

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Customer Service Test (Chapter 6 - 10) Name: Multiple Choice Questions (3 points each – please highlight your response) 1) ____ The Regional Sales Manager of a medical device company is an assertive person who proactively engages in confrontational dialogue during sales meetings of his company. Being a forceful businessman, he prefers firm handshakes in his interactions and is inclined to project a confident, arrogant demeanor. He is most likely to prefer what personality style: a. Inquisitive b. Rational c. Expressive d. Decisive 2) ____ An individual who favors solitary leisure activities over people-oriented activities is most likely to adopt what personality style: a. Decisive b. Expressive c. Inquisitive d. Rational 3) ____ People who adopt the inquisitive style differ from people who adopt the expressive style in that the former tends to be more like which of the following: a. Volunteers feelings freely b. Be very punctual and time conscious c. Enjoys engaging individuals in person d. Prefers informality and closeness in interactions 4) ____ A customer approaches a salesperson to discuss details of a product he is interested in. Given her preference for the expressive style, which of the following would the customer likely be interested in: a. The bottom line of using the product b. Instructions that discuss the use of the product c. Questions related to rebates and other technical information d. The color and sizes that the product is available in 5) ____ A good way to establish good relationships with an internal customer is to: a. Tell your co-worker about all your work and family challenges b. Wear strong fragrances to make sure you get noticed c. Stay connected by stopping by their work area periodically d. Forward your calls to him/her when you are away from your desk 6) ____ One strategy for dealing with talkative customers is to: a. Ignore all the other customers while listening to them b. Roll your eyes and look away c. Direct them to your co-workers d. Used closed-end questions to guide the conversation 7) ____ Which of the following is the last step of the problem solving model: a. Evaluate the alternatives b. Identify the alternatives c. Monitor the results d. Make a decision 8) ____ The Customer Experience Representative is confronted by an upset customers and uses a problem solving model to address the issue. She first identified the problem. The next step she should take is: a. Monitor the results b. Identify the alternatives c. Make a decision d. Evaluate the alternatives 9) ____ The last step of the service recover process is: a. Show compassion b. Conduct a follow up c. Take further action d. Apologize another time 10) ____ Which of the following statements is an example of an individualistic culture: a. A country that provides all of it citizens with complete healthcare b. A native tribe whose members pursue personal goals over the tribe’s c. An ethnic group that runs all its decis.

Customer Service Test (Chapter 6 - 10)Name Multiple Choice.docx

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Customer Value Funnel Questions1. Identify the relevant .docx

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Customer service is something that we have all heard of and have some degree of familiarity with. However, customer service issues are a frequent complaint amongst customers. Using the Internet or another resource identify an organization with a reputation in customer service excellence. Then find another that has had a long history of customer service issues and complaints. How do organizations promote customer service excellence? What are the effects of poor customer service? How does quality tie into customer service? How can organizations improve their customer service models? .

Customer service is something that we have all heard of and have som.docx

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Customer requests are: Proposed Cloud Architecture (5 pages needed from step 1 to step 5) Final Report Evaluating AWS and Azure Providers (5 pages (step1 to5) + 2 pages from step 6 to 7 = the final report would be 7 pages), also you will find the template for the final report is on the last pages Below are the instructions Since you have become familiar with the foundations of cloud computing technologies, along with their risks and the legal and compliance issues, you will now explore cloud offerings of popular cloud providers and evaluate them to recommend one that would be the best fit for BallotOnline. In this project, you will first learn about networking in the cloud and auxiliary cloud services provided by cloud vendors. Next, you will explore cloud computing trends, best practices, and issues involved in migrating IT deployments to the cloud, as well as typical architectures of cloud deployments. Then, you will apply your findings to propose a general architecture for BallotOnline’s cloud deployment to best address the company’s business requirements. Once you have selected a deployment architecture, you will research two leading cloud vendors: Amazon Web Services (AWS) and Microsoft Azure. Exploring and comparing the tools available for application migration will enable you to recommend a vendor to the executives in your final report. The final deliverable is a written report to BallotOnline management, describing the results of your research and recommending the cloud deployment architecture and the vendor for its deployment, with justification. Your final report should demonstrate that you understand the IT needs of the organization as you evaluate and select cloud providers. The report should include your insights on the appropriate direction to take to handle the company’s IT business needs. You will also be assessed on the ability to integrate relevant risk, policy, and compliance consideration into the recommendations, as well as the clarity of your writing and a demonstration of logical, step-by-step decision making to formulate and justify your ideas. Check the Project 3 FAQ thread in the discussion area for any last-minute updates or clarifications about the project. Step 1: Research Networking and Auxiliary Services in the Cloud The executives at BallotOnline have been impressed with your research on cloud computing thus far. While there are a variety of cloud providers , BallotOnline is considering using Amazon Web Services (AWS) and Microsoft Azure, two of the top providers in the market. BallotOnline's executives want you to help determine which would be the best provider for the organization. You will start with learning about internet networking basics and cloud networking . You will also research many cloud services that cloud providers make available to their customers to help them take full advantage of cloud service and deployment models. Step 2: Research Cloud Trends, Best Practices, and Mig.

Customer requests areProposed Cloud Architecture (5 pages n.docx

dorishigh

Customer Relationship Management Presented By: Shan Gu Cristobal Vaca Amber Vargas Jasmine Villasenor- Team Leader Xiaoqi Zhou 1 IST 309 Professor He Group 10 3/18/20 23-25 minute presentation Overview Introduction to Customer Relationship Management (CRM) Objectives of CRM Different forms of CRM Examples of businesses that use CRM The problem, context, & architecture of CRM The state of art & current best practices of CRM Advantages and Disadvantages of CRM Recommendations 2 Introduction to CRM Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers It’s seen as both an organizational strategy & information technology Takes form in various systems and applications Builds sustainable long-term customer relationships that create value for both the company and it’s customers Contributes to customer retention & expansion of their relationships with advantageous existing customers Obtains new customers 3 It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth. CRM helps companies acquire new customers and retain and expand their relationships with profitable existing customers. Retaining customers is particularly important because repeat customers are the largest generator of revenue for an enterprise. Also, organizations have long understood that winning back a customer who has switched to a competitor is vastly more expensive than keeping that customer satisfied in the first place. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. Objectives Who is CRM for? Large businesses Small businesses Customers of both types of businesses listed above 4 Key Features: stay connected to customers streamline processes provide visibility & easy access to data improve efficiency & profitability How does CRM benefit businesses? Provides a clear overview of your customers Can be used as both a sales and marketing tool Contributes information from HR → Customer service → Supply-chain management A CRM system gives eve#ryone — from sales, customer service, business development, recruiting, marketing, or any other line of business — a better way to manage the external interactions and relationships that drive success. A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it. Some of the biggest gains in productivity can come from moving beyond CRM as a sales and marketing tool, and embedding it in your business – from HR to customer services and supply-chain management. E.

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Custom Vans Inc. Custom Vans Inc. specializes in converting st.docx

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Curtis Hill Topic 07 Assignment: Long-Term Care Chart HA3010 - Introduction to US Healthcare Delivery Jenifer Henke May 24, 2020 HA3010 Topic 7 Assignment Long Term Care Chart Complete the chart comparing and contrasting long-term care services. Type of LTC Service Cost Effectiveness Efficacy Patient Satisfaction Home care Home care services are cost effective since the costs are flexible depending on one’s ability to pay. Efficient in helping individuals with daily activities. It also helps patients with healthcare needs. Relatively high Community services This is also considered cost effective since it can be provided by health care programs, social or other related providers. Efficient to patients requiring help in daily activities. Not efficient for provision of healthcare needs. Relatively low Supportive housing programs Their cost ranges from low to medium, hence making them cost effective. This is especially the case when such is offered by the government. Efficient to patients requiring help in daily activities. Not efficient for provision of healthcare needs. Relatively low Continuing care retirement communities The cost of CCRC is high as compared to the types discussed above. This is because it offers a full range of services. Efficient for both healthcare and daily activities requirements. High Nursing homes The cost of this type of long term care service is high. This is because the cost includes skilled services such as nursing and rehabilitation, meals and other support activities. Efficient for both healthcare and daily activities requirements. High 2 2 2 1 1 1 Organization Name: Insta-Buy Insta-Buy is an E-Commerce Multinational American company. It was founded in 2010 and is based in Atlanta, Georgia. It mainly operates with grocery delivery and pick up and it offers services through web application and mobile application to various states in United States. It is one of the major online marketplaces for grocery delivery. The company is valued at $1 billion worth and has partnership with over 150 retailers. It is known for its fresh produce and timely delivery and pickup. Predictive Analysis at Insta-Buy: The predictive analytics is termed as what is likely to happen in the future. The predictive analytics is based on statistical and data mining technique. The aim of this technique is to predict the future of the project such as what would be the customer reaction on project, financial need, etc. In developing predictive analytical application, a number of techniques are used such as classification algorithms. The classification techniques are logistic regression, decision tree models and neural network. Clustering algorithms are used to segment customers in different groups which helps to target specific promotions to them. To estimate the relationship between different purchasing behavior, association mining technique is used (Mehra, 2014). As an example, for any product .

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APM Welcome Tuesday 30 April 2024 APM North West Network Conference, Synergies Across Sectors Presented by: Professor Adam Boddison OBE, Chief Executive Officer, APM Conference overview: https://www.apm.org.uk/community/apm-north-west-branch-conference/ Content description: APM welcome from CEO The main conference objective was to promote the Project Management profession with interaction between project practitioners, APM Corporate members, current project management students, academia and all who have an interest in projects.

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Discover the Kisan Call Centre: Your Gateway to Agricultural Assistance KISAN CALL CENTRE In order to harness the potential of ICT in Agriculture, Ministry of Agriculture & Farmers Welfare launched the scheme “Kisan Call Centres” (KCCs) on January 21, 2004. Main aim of the scheme is to answer farmers’ queries on a telephone call in their own language. These call centres are working in 21 different locations in the country covering all the States and UTs. A countrywide common eleven digit Toll Free Number 1800-180-1551 has been allotted for Kisan Call Centre. This number is accessible through mobile phones and landlines of all telecom networks including private service providers. Replies to the farmers’ queries are given in 22 local languages. Kisan Call Centre services are available from 6.00 AM to 10.00 PM on all seven days of the week at each KCC location. Kisan Call Centre agents known as Farm Tele Advisors (FTAs), who are graduate or above (i.e. PG or Doctorate) in Agriculture or allied sectors (Horticulture, Animal Husbandry, Fisheries, Poultry, Bee-Keeping, Sericulture, Aquaculture, Agricultural Engineering, Agricultural Marketing, Bio-Technology, Home Science, etc.) and possess excellent communication skills in respective local language. Queries which cannot be answered by FTAs are transferred to higher level experts. These experts are Subject Matter Specialists (SMSs) of State Departments of Agriculture (SDAs), ICAR Institutes, KVKs and State Agricultural Universities (SAUs). A Kisan Knowledge Management System (KKMS) has been developed to capture all the details of the caller and sending gist of answer given through SMS. KKMS has its independent website : http://dackkms.gov.in. The KCC, FTAs working at various KCC locations throughout the country have access to this website through their specific IDs and password provided to them. Welcome to the Kisan Call Centre - your one-stop destination for agricultural assistance and support. With dedicated team of experts and cutting-edge technology, we're here to revolutionize the way farmers access information and guidance. In this powerpoint, we delve into the world of the Kisan Call Centre, exploring how it functions, the services it offers, and the impact it has on farmers across the nation. From real-time advisory services to multilingual support, we'll uncover the key features that make the Kisan Call Centre an indispensable resource for farmers of all backgrounds. Join us as we showcase the achievements of the Kisan Call Centre, from its enhanced farmer outreach to its empowerment of women farmers. Discover how our feedback mechanism ensures continuous improvement, and learn about our collaborations with agricultural institutions to provide accurate and reliable information. Whether you're a seasoned farmer or just starting out, the Kisan Call Centre is here to support you every step of the way. Subscribe now to stay updated on the latest agricultural insights

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2. http://www.epa.gov/enviro/ 2 Updated 10.1.12 MM 3. Each tab will tell you the number of facilities that produce and release pollutants. 4. Each column is associated with one of the tabs: air, toxins,

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