This presentation of organizing Managing and Leadership subject in MBA talks about the high performance organizational cultures and its traits through many real life examples.

1. PRESENTED BY-
Divyansh Kaushik (501904011)
Nikhil Kapoor (501904167)
Kushagra Chauhan (501904026)
Saksham Nandrajog (501904035)
Group Members Roll no.
DIVYANSH KAUSHIK 501904011
KUSHAGRA CHAUHAN 501904026
NIKHIL KAPOOR 501904167
SAKSHAM NANDRAJOG 501904035

2. The HPO Framework is the only framework in the world
which gives a distinct and lasting improvement effect. All
organizations worldwide that applied it with discipline
have achieved better organizational results.
The HPO Framework consists of five factors of high
performance. These are the five factors:
1. Quality of Management.
2. Openness and Action Orientation.
3. Long term Orientation.
4. Continuous improvement and renewal.
5. Quality of Employees

3. TRANSPARENCY
COLLABORATIVE
ENVIRONMENT
POWERFUL COMMUNICATION
INFRASTRUCTURE
INGRAINED SENSE OF ACCOUNTABILITY
STRONG CORE VALUES
Helps build interpersonal trust which is
essential for getting people to share and
collaborate with each other.
Collaboration provides every team
member with equal opportunities to
participate and communicate their
ideas in an inclusive environment.
Effective communication must flow to
and from all directions. Responsibility as
a leader should be to empower the next
level, and so on.
Accountability is important since it results
in a highly efficient and productive team. It
also provides sense of leadership.
Values of respect, loyalty, and integrity
are embedded in leadership behaviors
toward employees, and infuse the
organization.

4. Some unmentioned traits and characteristics are of an high performance
organisations are-
 Shared mission and vision.
 Performance driven.
 Trust.
 Integrity.
 No blaming, complaining or excuses.
 Measurement and feedback.

5. Define what it
look likes.
Clarify values and
communicate
them everyday.
Reinforce positive
behaviour.
Get the right
people on the
team.
Recruit for values.
Refine leadership
style.
Make meetings
matter again.
Commit to it
forever.

6.  A survey was conducted by “RADAR” on train station cappuccinos which
revealed that Starbucks was the highest priced of 10 cappuccinos tested and
where quality was concerned, scored low at fourth place.
Ques -So how does the combination of “High Price, Average Quality”, make
Starbucks a world market leader?
Ans- HPO Procedures/elements of their policy.

7.  Elements of policy-
 The management team is put together according to the strictest quality standards.
 By limited application of the franchise-model, the upper management remains more involved
than their closest competition does, who are more dependent on the franchisors.
 The cost and intensity of the personnel training is way more than average.
 There’s a permanent team which constantly revolves around “the shop of the future”.
 Personalized customer attention in the establishment as standard policy.
 Maximum use of social media to support reputation and customer loyalty.
 Special website, My Starbucks Idea where customers can participate in generating new ideas and
suggest improvements.
 The company's responsibility towards the environment, social surroundings, fair trade with
coffee farmers and charity is taken very seriously.
 Loyalty program for staff and management through a stock option plan and extensive health
care coverage.

8. RESEARCH MODEL
This case talks about impact of organisational culture on organisational performance of telecom sector.
25 questionnaires were distributed in Bahawalpur based franchises of different telecom companies out of
which 15 were returned to researchers. Among participants 34% were women and 66% were men.66%
respondent were found to be 25 years old.
The items used in the questionnaire were discussed on the basis of model represented below-

9.  Results of some of the questions discussed were-
Results showed that certain culture
dimensions affect the organization
performance in telecom sector. Results
showed there was high uncertainty
avoidance in the organisation. Higher
the avoidance uncertainty avoidance,
higher will be the organisational
performance.

10.  https://www.hpocenter.com/hpo-framework/?cn-reloaded=1
• https://www.researchgate.net/publication/323799766_The_Impact_of_Or
ganizational_Culture_on_Organizational_PerformanceA_Case_Study_on
_Telecom_Sector
• https://www.beckershospitalreview.com/hospital-management-
administration.html