Experiences are powerful. Good or bad, impactful experiences can stay with you forever. In our personal lives, they shape who we are and the things we choose to do. In our professional lives, they determine how we work and who we trust. So, what do you do if your customer is having a bad experience with your company and its threatening to sink the relationship? It comes down to three fundamental lifesavers. Uberflip Co-Founder and Chief Evangelist, Randy Frisch, was on a vacation in Costa Rica with his family when a relaxing boat ride off the coast turned into a harrowing experience (we have surreal video footage to show it). Long story short, combine flames, lifejackets, and a sinking boat along with Randy and his family swimming toward shore in shock and confusion –– you’d forgive them for writing off the vacation as a total disaster. But what followed was a defining experience for Randy that allowed him to look back on Costa Rica with fondness. It was there he witnessed first-hand the power of these lifesaver experience fundamentals, proving we have the power to turn even the most dreadful experiences into positive outcomes. Since then, he’s applied those successfully to his own company, Uberflip, and you can too. In this session, Frisch will share these lessons and how they apply to life, business and the marketing industry in particular. Specifically, attendees will learn: • Why you don’t have to spin your wheels in so many areas when improving the experience you deliver, but rather focus on a critical few. • The intersection of relationships, trust and brand promise that overlap to create what we think of as our “experience” and how it’s at the heart of everything in life and business. • What you must do when one of the three lifesavers (relationships, trust and brand promise) are lacking. • 3 actionable steps you can take today to lock down these fundamentals and deliver an enriching experience worth remembering.