SlideShare a Scribd company logo
1 of 15
GAP Inc.

 Katie Bijak, Saujanya Gumidyala,
Paulette Pierre, and Patrick Wilmot
Social Media
Social Responsibility
Investor Relations
Business Development
Reputation, Brand and CSR
Gap Media Coverage
   Major Themes
       Management shakeup
       U.S. stores closing
       International stores opening
       Sales, profits sag




                                          Key Messaging
                                              Long-term strategic plan
                                              “Righting the ship”
Social Media Activity
   Overall, Age and Gender Sentiment
Social Media Activity
   Traditional Media/News
Social Media Activity
Share of Voice in Blogs,   Share of Voice in Blogs,
News and Forums            News, Forums and Twitter
   Abercrombie 44.5%         Abercrombie 62.8%
   Gap 28.1%                 J.Crew 16.1%
   J.Crew 17.8%              Gap 14.3%
   American Eagle 9.5%       American Eagle 6.7%

More Related Content

Similar to Gap Inc Social Media Analysis

Basic Practice - Social Media for Business
Basic Practice - Social Media for BusinessBasic Practice - Social Media for Business
Basic Practice - Social Media for BusinessSocial Lab
 
Adv 330, coca cola powerpoint
Adv 330, coca cola powerpointAdv 330, coca cola powerpoint
Adv 330, coca cola powerpointahagers
 
Tap Into Social Media To Grow Your Business
Tap Into Social Media To Grow Your BusinessTap Into Social Media To Grow Your Business
Tap Into Social Media To Grow Your BusinessMediaSauce
 
Social Media in the Packaging Industry
Social Media in the Packaging IndustrySocial Media in the Packaging Industry
Social Media in the Packaging IndustryEric Burgess
 
Copy of P2_ Market your Content.pdf
Copy of P2_ Market your Content.pdfCopy of P2_ Market your Content.pdf
Copy of P2_ Market your Content.pdfsomiahassan8
 
How Social Media has shared the way Brands Speak to Consumers.
How Social Media has shared the way Brands Speak to Consumers.How Social Media has shared the way Brands Speak to Consumers.
How Social Media has shared the way Brands Speak to Consumers.Journal of Marketing
 
Share A Coke - Coca-Cola Concept Application - Rachel Schmidt - Due February ...
Share A Coke - Coca-Cola Concept Application - Rachel Schmidt - Due February ...Share A Coke - Coca-Cola Concept Application - Rachel Schmidt - Due February ...
Share A Coke - Coca-Cola Concept Application - Rachel Schmidt - Due February ...Rachel Schmidt
 
100 Bullet Points from #CannesLions 2011 by @jessedee
100 Bullet Points from #CannesLions 2011 by @jessedee100 Bullet Points from #CannesLions 2011 by @jessedee
100 Bullet Points from #CannesLions 2011 by @jessedeeJesse Desjardins - @jessedee
 
BlogWell Atlanta Social Media Case Study: ConAgra Foods, presented by Stephan...
BlogWell Atlanta Social Media Case Study: ConAgra Foods, presented by Stephan...BlogWell Atlanta Social Media Case Study: ConAgra Foods, presented by Stephan...
BlogWell Atlanta Social Media Case Study: ConAgra Foods, presented by Stephan...SocialMedia.org
 
IMC 641 Social Media Plan for Fish With Kyle Flyfishing Guide Service
IMC 641 Social Media Plan for Fish With Kyle Flyfishing Guide ServiceIMC 641 Social Media Plan for Fish With Kyle Flyfishing Guide Service
IMC 641 Social Media Plan for Fish With Kyle Flyfishing Guide ServiceStephanie Marchant
 
P&G marketing capabilities, HBR Case study,Anjali Verma
P&G marketing capabilities, HBR Case study,Anjali VermaP&G marketing capabilities, HBR Case study,Anjali Verma
P&G marketing capabilities, HBR Case study,Anjali VermaAnjali Verma
 
Viral Marketing Insight into the Food & Confectionary Sector
Viral Marketing Insight into the Food & Confectionary SectorViral Marketing Insight into the Food & Confectionary Sector
Viral Marketing Insight into the Food & Confectionary Sectorvan_slides
 
Case Study
Case StudyCase Study
Case Studyehardy82
 
Analysis of #Shareacoke campaign
Analysis of #Shareacoke campaign Analysis of #Shareacoke campaign
Analysis of #Shareacoke campaign Sarah Heil
 
Procter and gamble: Marketing capabilities
Procter and gamble: Marketing capabilitiesProcter and gamble: Marketing capabilities
Procter and gamble: Marketing capabilitiesParas Gupta
 
The Evolving Role of Brands for the Millennial Generation
The Evolving Role of Brands for the Millennial GenerationThe Evolving Role of Brands for the Millennial Generation
The Evolving Role of Brands for the Millennial GenerationEdelman
 
How to choose the best social media
How to choose the best social mediaHow to choose the best social media
How to choose the best social mediaBrooke Sullivan
 
Gayle While (Clemenger BBDO) & Rowena Newman's (ThinkTV) presentation at Mumb...
Gayle While (Clemenger BBDO) & Rowena Newman's (ThinkTV) presentation at Mumb...Gayle While (Clemenger BBDO) & Rowena Newman's (ThinkTV) presentation at Mumb...
Gayle While (Clemenger BBDO) & Rowena Newman's (ThinkTV) presentation at Mumb...JordanDervish
 
Comm483 pepsi refresh
Comm483 pepsi refreshComm483 pepsi refresh
Comm483 pepsi refreshCharlia Acree
 
Pitching an Energy Beverage
Pitching an Energy BeveragePitching an Energy Beverage
Pitching an Energy BeverageChappy_02
 

Similar to Gap Inc Social Media Analysis (20)

Basic Practice - Social Media for Business
Basic Practice - Social Media for BusinessBasic Practice - Social Media for Business
Basic Practice - Social Media for Business
 
Adv 330, coca cola powerpoint
Adv 330, coca cola powerpointAdv 330, coca cola powerpoint
Adv 330, coca cola powerpoint
 
Tap Into Social Media To Grow Your Business
Tap Into Social Media To Grow Your BusinessTap Into Social Media To Grow Your Business
Tap Into Social Media To Grow Your Business
 
Social Media in the Packaging Industry
Social Media in the Packaging IndustrySocial Media in the Packaging Industry
Social Media in the Packaging Industry
 
Copy of P2_ Market your Content.pdf
Copy of P2_ Market your Content.pdfCopy of P2_ Market your Content.pdf
Copy of P2_ Market your Content.pdf
 
How Social Media has shared the way Brands Speak to Consumers.
How Social Media has shared the way Brands Speak to Consumers.How Social Media has shared the way Brands Speak to Consumers.
How Social Media has shared the way Brands Speak to Consumers.
 
Share A Coke - Coca-Cola Concept Application - Rachel Schmidt - Due February ...
Share A Coke - Coca-Cola Concept Application - Rachel Schmidt - Due February ...Share A Coke - Coca-Cola Concept Application - Rachel Schmidt - Due February ...
Share A Coke - Coca-Cola Concept Application - Rachel Schmidt - Due February ...
 
100 Bullet Points from #CannesLions 2011 by @jessedee
100 Bullet Points from #CannesLions 2011 by @jessedee100 Bullet Points from #CannesLions 2011 by @jessedee
100 Bullet Points from #CannesLions 2011 by @jessedee
 
BlogWell Atlanta Social Media Case Study: ConAgra Foods, presented by Stephan...
BlogWell Atlanta Social Media Case Study: ConAgra Foods, presented by Stephan...BlogWell Atlanta Social Media Case Study: ConAgra Foods, presented by Stephan...
BlogWell Atlanta Social Media Case Study: ConAgra Foods, presented by Stephan...
 
IMC 641 Social Media Plan for Fish With Kyle Flyfishing Guide Service
IMC 641 Social Media Plan for Fish With Kyle Flyfishing Guide ServiceIMC 641 Social Media Plan for Fish With Kyle Flyfishing Guide Service
IMC 641 Social Media Plan for Fish With Kyle Flyfishing Guide Service
 
P&G marketing capabilities, HBR Case study,Anjali Verma
P&G marketing capabilities, HBR Case study,Anjali VermaP&G marketing capabilities, HBR Case study,Anjali Verma
P&G marketing capabilities, HBR Case study,Anjali Verma
 
Viral Marketing Insight into the Food & Confectionary Sector
Viral Marketing Insight into the Food & Confectionary SectorViral Marketing Insight into the Food & Confectionary Sector
Viral Marketing Insight into the Food & Confectionary Sector
 
Case Study
Case StudyCase Study
Case Study
 
Analysis of #Shareacoke campaign
Analysis of #Shareacoke campaign Analysis of #Shareacoke campaign
Analysis of #Shareacoke campaign
 
Procter and gamble: Marketing capabilities
Procter and gamble: Marketing capabilitiesProcter and gamble: Marketing capabilities
Procter and gamble: Marketing capabilities
 
The Evolving Role of Brands for the Millennial Generation
The Evolving Role of Brands for the Millennial GenerationThe Evolving Role of Brands for the Millennial Generation
The Evolving Role of Brands for the Millennial Generation
 
How to choose the best social media
How to choose the best social mediaHow to choose the best social media
How to choose the best social media
 
Gayle While (Clemenger BBDO) & Rowena Newman's (ThinkTV) presentation at Mumb...
Gayle While (Clemenger BBDO) & Rowena Newman's (ThinkTV) presentation at Mumb...Gayle While (Clemenger BBDO) & Rowena Newman's (ThinkTV) presentation at Mumb...
Gayle While (Clemenger BBDO) & Rowena Newman's (ThinkTV) presentation at Mumb...
 
Comm483 pepsi refresh
Comm483 pepsi refreshComm483 pepsi refresh
Comm483 pepsi refresh
 
Pitching an Energy Beverage
Pitching an Energy BeveragePitching an Energy Beverage
Pitching an Energy Beverage
 

Recently uploaded

Dev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebDev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebUiPathCommunity
 
Human Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR SystemsHuman Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR SystemsMark Billinghurst
 
Scanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsScanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsRizwan Syed
 
Integration and Automation in Practice: CI/CD in Mule Integration and Automat...
Integration and Automation in Practice: CI/CD in Mule Integration and Automat...Integration and Automation in Practice: CI/CD in Mule Integration and Automat...
Integration and Automation in Practice: CI/CD in Mule Integration and Automat...Patryk Bandurski
 
Pigging Solutions Piggable Sweeping Elbows
Pigging Solutions Piggable Sweeping ElbowsPigging Solutions Piggable Sweeping Elbows
Pigging Solutions Piggable Sweeping ElbowsPigging Solutions
 
Streamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupStreamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupFlorian Wilhelm
 
Gen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfGen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfAddepto
 
"Federated learning: out of reach no matter how close",Oleksandr Lapshyn
"Federated learning: out of reach no matter how close",Oleksandr Lapshyn"Federated learning: out of reach no matter how close",Oleksandr Lapshyn
"Federated learning: out of reach no matter how close",Oleksandr LapshynFwdays
 
"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr Bagan"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr BaganFwdays
 
Benefits Of Flutter Compared To Other Frameworks
Benefits Of Flutter Compared To Other FrameworksBenefits Of Flutter Compared To Other Frameworks
Benefits Of Flutter Compared To Other FrameworksSoftradix Technologies
 
My INSURER PTE LTD - Insurtech Innovation Award 2024
My INSURER PTE LTD - Insurtech Innovation Award 2024My INSURER PTE LTD - Insurtech Innovation Award 2024
My INSURER PTE LTD - Insurtech Innovation Award 2024The Digital Insurer
 
Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024Enterprise Knowledge
 
Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Scott Keck-Warren
 
Unblocking The Main Thread Solving ANRs and Frozen Frames
Unblocking The Main Thread Solving ANRs and Frozen FramesUnblocking The Main Thread Solving ANRs and Frozen Frames
Unblocking The Main Thread Solving ANRs and Frozen FramesSinan KOZAK
 
Beyond Boundaries: Leveraging No-Code Solutions for Industry Innovation
Beyond Boundaries: Leveraging No-Code Solutions for Industry InnovationBeyond Boundaries: Leveraging No-Code Solutions for Industry Innovation
Beyond Boundaries: Leveraging No-Code Solutions for Industry InnovationSafe Software
 
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 3652toLead Limited
 
Unraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdfUnraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdfAlex Barbosa Coqueiro
 
Artificial intelligence in the post-deep learning era
Artificial intelligence in the post-deep learning eraArtificial intelligence in the post-deep learning era
Artificial intelligence in the post-deep learning eraDeakin University
 
costume and set research powerpoint presentation
costume and set research powerpoint presentationcostume and set research powerpoint presentation
costume and set research powerpoint presentationphoebematthew05
 

Recently uploaded (20)

Dev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebDev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio Web
 
Human Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR SystemsHuman Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR Systems
 
Scanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsScanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL Certs
 
Integration and Automation in Practice: CI/CD in Mule Integration and Automat...
Integration and Automation in Practice: CI/CD in Mule Integration and Automat...Integration and Automation in Practice: CI/CD in Mule Integration and Automat...
Integration and Automation in Practice: CI/CD in Mule Integration and Automat...
 
Pigging Solutions Piggable Sweeping Elbows
Pigging Solutions Piggable Sweeping ElbowsPigging Solutions Piggable Sweeping Elbows
Pigging Solutions Piggable Sweeping Elbows
 
Streamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupStreamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project Setup
 
Gen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfGen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdf
 
"Federated learning: out of reach no matter how close",Oleksandr Lapshyn
"Federated learning: out of reach no matter how close",Oleksandr Lapshyn"Federated learning: out of reach no matter how close",Oleksandr Lapshyn
"Federated learning: out of reach no matter how close",Oleksandr Lapshyn
 
"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr Bagan"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr Bagan
 
Benefits Of Flutter Compared To Other Frameworks
Benefits Of Flutter Compared To Other FrameworksBenefits Of Flutter Compared To Other Frameworks
Benefits Of Flutter Compared To Other Frameworks
 
My INSURER PTE LTD - Insurtech Innovation Award 2024
My INSURER PTE LTD - Insurtech Innovation Award 2024My INSURER PTE LTD - Insurtech Innovation Award 2024
My INSURER PTE LTD - Insurtech Innovation Award 2024
 
Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024
 
Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024
 
Unblocking The Main Thread Solving ANRs and Frozen Frames
Unblocking The Main Thread Solving ANRs and Frozen FramesUnblocking The Main Thread Solving ANRs and Frozen Frames
Unblocking The Main Thread Solving ANRs and Frozen Frames
 
Beyond Boundaries: Leveraging No-Code Solutions for Industry Innovation
Beyond Boundaries: Leveraging No-Code Solutions for Industry InnovationBeyond Boundaries: Leveraging No-Code Solutions for Industry Innovation
Beyond Boundaries: Leveraging No-Code Solutions for Industry Innovation
 
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
 
E-Vehicle_Hacking_by_Parul Sharma_null_owasp.pptx
E-Vehicle_Hacking_by_Parul Sharma_null_owasp.pptxE-Vehicle_Hacking_by_Parul Sharma_null_owasp.pptx
E-Vehicle_Hacking_by_Parul Sharma_null_owasp.pptx
 
Unraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdfUnraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdf
 
Artificial intelligence in the post-deep learning era
Artificial intelligence in the post-deep learning eraArtificial intelligence in the post-deep learning era
Artificial intelligence in the post-deep learning era
 
costume and set research powerpoint presentation
costume and set research powerpoint presentationcostume and set research powerpoint presentation
costume and set research powerpoint presentation
 

Gap Inc Social Media Analysis