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DIGITAL FIRST 2017
TOUR & TAXIS - 19 OCTOBER
‘DIGITAL FOOTPRINT IS THE NEW CV’
DMLG
2
WHAT DOES THE
WORD ‘TRUST’ MEAN
TO YOU?
DMLG
3
A CONFIDENT RELATIONSHIP
WITH THE UNKNOWN.
DMLG
4
DMLG
TRUST LEAP, HOW?
5
« A TRUST LEAP OCCURS WHEN WE
TAKE A RISK AND DO SOMETHING
NEW OR IN A FUNDAMENTALLY
DIFFERENT WAY. »
RACHEL BOTSMAN (WHO CAN YOU TRUST?)
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6
A TRUST LEAP BREAKS DOWN
BARRIERS AND HELPS US FORM
NEW RELATIONSHIPS.
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7
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WHAT MAKES YOU TAKE A RISK?
UNCERTAINTY MANAGEMENT
▼
EVALUATION OF HOW LIKELY IT IS THAT
THINGS WILL GO RIGHT.
8
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REDUCE UNCERTAINTY
▼
TRUST IS FOSTERED WHEN THE
LIKELIHOOD OF AN UNDESIRABLE
OUTCOME IS LOW.
9
FEAR AND HOPE
VULNERABILITY AND EXPECTATION
▼
TRUST IS CONFIDENCE IN ONE’S
EXPECTATION.
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10
TRUST IS HIGHLY CONTEXTUAL
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11
AFFECT-BASED
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COGNITION-BASED
PERSONALIZED PERSONALIZED
GENERALIZED
12
AFFECT-BASED
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COGNITION-BASED
CLOSED ONES BUSINESS
13
I TRUST
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I TRUST
MY FAMILY AND
FRIENDS
YOUR SKILLS
THAT COMPANY
OR BRAND
14
OK, BUT WHAT’S NEW?
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15
LOCAL → INSTITUTIONAL → DISTRIBUTED
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.....
........
......
......
...
...
...
...
........
...............
SHIFT
16
LOCAL → INSTITUTIONAL → DISTRIBUTED
DMLG
SHIFT
17
LOCAL → INSTITUTIONAL → DISTRIBUTED
DMLG
TAKEN ON PEERS
IN THE HANDS OF THE MASSES
TRANSPARENT
SHIFT
TAKEN ON FAITH
IN THE HANDS OF A FEW
BEHIND CLOSED DOORS
TAKEN ON NEIGHBOURS
IN THE HANDS OF THE TRIBE
TRANSPARENT
18
DMLG
ONLINE SURVEY IN 28 COUNTRIES
30,000+ RESPONDENTS
HEADLINE FOR 2017: ‘TRUST IN CRISIS’
19
UNDERSTAND
INSTITUTIONAL TRUST IN CRISIS.
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20
DIGITAL IS FLATTENING
HIERARCHIES.
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21
TRUST AND INFLUENCE NOW LIE
MORE WITH INDIVIDUALS THAN
THEY DO WITH INSTITUTIONS.
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22
DMLGDMLG
23
DMLG
YESTERDAY TODAY
24
« A TRUST LEAP OCCURS WHEN WE
TAKE A RISK AND DO SOMETHING
NEW OR IN A FUNDAMENTALLY
DIFFERENT WAY. »
RACHEL BOTSMAN (WHO CAN YOU TRUST?)
DMLG
25
TRIGGERING BUSINESS
OPPORTUNITIES IN A
FUNDAMENTALLY
DIFFERENT WAY?
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26
« THE BEST PRODUCTS IN FUTURE
WILL ‘SELL’ THEMSELVES. »
PATRICK DIXON (THE FUTURE OF (ALMOST) EVERYTHING)
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27
YOU ARE YOUR OWN PRODUCT
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28
HOW DO YOU ‘SELL’ YOURSELF IN A
FUNDAMENTALLY NEW WAY?
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29
OUTBOUND TO INBOUND
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30
INBOUND THROUGH
DIGITAL FOOTPRINT
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31
THE MORE RELEVANT YOUR DIGITAL
FOOTPRINT IS, THE MOST LIKELY YOU
ARE TO FOSTER A TRUST LEAP.
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32
3.6 BILLION PEOPLE ARE
A FEW CLICKS AWAY
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33
FIRST TIME EVER IN
HUMAN HISTORY
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34
SEE THE (HUGE)
POTENTIAL?
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35
DIGITAL TRUST LEAPS OPEN UP
NEW COLLABORATIONS THAT
WOULD ONCE HAVE BEEN
UNTHINKABLE THIS WAY.
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36
FROM UNTHINKABLE TO THINKABLE
▼
HOW DO YOU FOSTER
DIGITAL TRUST LEAPS IN PRACTICE?
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37
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YOU DON’T PRETEND BEING AN
EXPERT, YOU PROVE IT.
38
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IN OTHER WORDS:
DON’T TELL, SHOW
39
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PROOF KILLS THE MARKET
FOR LEMONS
40
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A MARKET FOR LEMONS
▼
GEORGE AKERLOF’S ECONOMIC
THEORY ABOUT PROBLEMS OF
UNCERTAINTY OVER QUALITY OF
GOODS.
41
DMLG
THERE ARE GOOD USED CARS AND
DEFECTIVE ONES ( ‘LEMONS’). THE
BUYER OF THE CAR DOES NOT
KNOW BEFOREHAND WHETHER IT
IS A CAR OR A LEMON.
42
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INFORMATION ASYMMETRY
ONE PARTY HAS LESS
INFORMATION THAN THE
OTHER.
43
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THE CURRENT OWNER KNOWS
THE REAL HISTORY OF THE CAR.
44
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INFORMATION ASYMMETRY
CREATES FUTURE UNKNOWNS
AND THE VERY NEED FOR TRUST.
45
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PROVING EXPERTISE REDUCE THE
FEAR OF INFORMATION
ASYMMETRY.
46
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IF YOU’RE CONFIDENT IN
SOMEONE’S EXPERTISE, YOU’RE
MORE LIKELY TO BE CONFIDENT IN
THE QUALITY OF THE LATTER’S
OFFERING, NO MATTER IF YOU’VE
EVER MET.
47
DMLG
THAT’S THE MAGIC OF DIGITAL:
YOU CAN CREATE TRUST
BETWEEN STRANGERS WHO
NEVER MET.
48
WOULD YOU RENT YOUR
LODGING TO A MYSTERIOUS
SOMEONE?
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49
OF COURSE, NO WAY!
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50
BUT...
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51
WOULD YOU RENT YOUR
LODGING TO ANNA, GRADUATED
FROM THE COUNTRY’S MOST
PRESTIGIOUS UNIVERSITY WITH A
4.3/5 RATING ON AIRBNB?
DMLG
52
2 MILLION PEOPLE SLEEP AT
AIRBNB’S EVERY DAY
DMLG
53
AIRBNB’S BIGGEST SUCCESS?
CREATING TRUST AT SCALE.
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54
SIMILARLY...
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55
WOULD YOU RATHER CALL OUT ON
SOMEBODY TELLING YOU (S)HE IS
AN EXPERT AT SOMETHING WITH
LIMITED EXPERTISE-RELATED
DIGITAL FOOTPRINT OR...
DMLG
56
…ON SOMEBODY TELLING YOU (S)HE IS
AN EXPERT AT SOMETHING WITH
LOTS OF EXPERTISE-RELATED
ARTICLES, VIDEOS, LINKEDIN
RECOMMENDATIONS, STRONG SOCIAL
MEDIA FOLLOWING, YOU NAME IT?
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57
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PROVING EXPERTISE, HOW?
58
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WHAT YOU PLANT
TODAY WILL
HARVEST
TOMORROW.
59
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START ‘PLANTING’ DIGITAL SEEDS
THAT FEED YOUR DIGITAL
FOOTPRINT & GROW YOUR
AUTHORITY.
60
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WRITE ARTICLES
MAKE VIDEOS
RECORD TALKS
SHARE INSIGHTFUL ARTICLES
THE LIST GOES ON
61
« CONTENT BUILDS RELATIONSHIPS.
RELATIONSHIPS ARE BUILT ON TRUST.
TRUST DRIVES REVENUE. »
ANDREW DAVIS, AUTHOR AND KEYNOTE SPEAKER
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62
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FOR HOW MUCH?
SAY IT AGAIN
63
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DO YOU STILL BELIEVE
ECONOMIC VALUE LIES IN
INFORMATION RETENTION?
64
THEY ALL FIGHT FOR A PIECE
OF OUR SNAPCHAT-SIZED
ATTENTION SPANS.
DMLG
65
AND WE HAVE PLENTY OF CHOICE.
DMLG
66
DMLG
PAYWALL* FOR NEWS?
THOUSANDS OF OTHER SOURCES
AWAIT ON GOOGLE NEWS
*GOOD FOR NICHE, NOT FOR THE MAINSTREAM
67
DMLG
THERE ARE ON AVERAGE OVER 3
MILLION BLOG POSTS WRITTEN IN
THE WORLD PER DAY.
68
INFORMATION IS ABUNDANT.
‘INFOBESITY’ DID NOT ENTER THE
DICTIONARY BY CHANCE.
DMLG
69
DMLG
GRAB ATTENTION!
All rights reserved to Andrew Davis
70
LESS BETTER
FRICTIONLESS
DMLG
71
PUT SIMPLY
VALUABLE & FREE
DMLG
72
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‘PLANT’ WELL, (MOSTLY) FOR FREE
73
« THE MIRACLE IS THIS - THE MORE
WE SHARE, THE MORE WE HAVE. »
~LEONARD NIMOY
DMLG
74
DMLG
THE BOOMERANG WILL FLY BACK
THE CONTENT YOU SHARE FOR
FREE STRENGTHENS YOUR
AUTHORITY, BUILDS TRUST AND
ULTIMATELY TRIGGERS
OPPORTUNITIES.
75
DMLG
A QUALITATIVE DIGITAL
FOOTPRINT HELPS REDUCE THE
UNKNOWN ENOUGH FOR PEOPLE
TO TAKE A RISK AND WORK WITH
YOU.
76
DMLG
A VALUABLE DIGITAL FOOTPRINT
MAKES YOU MUCH MORE
TRUSTWORTHY THAN ANY CLAIM
ON A PAPER CV.
77
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STATIC DYNAMIC
78
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BEFORE YOU START POSTING,
MAKE SURE TO HAVE A STRONG
PERSONAL BRAND STRATEGY.
79
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80
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WE’LL ALL BE CONNECTED TOMORROW
81
AS A RESULT, DIGITAL IS TO HAVE
A GROWING INFLUENCE ON BOTH
OUR PERSONAL AND
PROFESSIONAL LIVES.
DMLG
82
WHAT ARE YOU WAITING FOR?
DMLG
83
INVEST IN YOUR PERSONAL
BRAND AS A SIGNIFICANT ASSET
OF POTENTIAL VALUE.
DMLG
84
SEED BY SEED
DMLG
85
DMLG
WHAT YOU PLANT
TODAY WILL
HARVEST
TOMORROW.
86
DMLG
BIT.LY/DF19102017
87
denys@malengreau.eu
+32 (0) 487 42 98 82
www.reputation365.eu
linkedin.com/in/denysmalengreau
twitter.com/D_MLG
periscope.tv/D_MLG
bit.ly/youtube-dmlg
CONTACT
SOCIAL MEDIA
DMLG

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