We wish to acknowledge our debt to all our group
members who worked hard for this project and helped
develop ideas and approach in report writing.
We owe a great deal to Sister Justina, head of Prem Daan
NGO (Airoli, Navi Mumbai) and all other members, who
shared their experiences and knowledge that helped us
during our visits and works in Prem daan.
We are sincerely grateful to Professor Sushil Parekh,
Faculty of subject corporate social responsibility projects,
MMS-I, B.V.I.M.S.R. (Belapur, Navi Mumbai), for his
guidance throughout our project work.
We would like to thank Prof.Dr. D.Y Patil, the director of
Bharti Vidyapeeth’s institute of management studies and
research, Belapur, Navi Mumbai for his kind permission to
carry on our project work and his cooperation.
Last but not the least we would like to thanks all our college
friends for their encouragement and morale support.
JITESH BHILARE: (05)
DEEPAK DODDAMANI: (11)
RAHUL MAHADIK: (29)
1 ABOUT MOTHER TERESA
2 MISSIONERIES OF CHARITY
3 PREM DAAN MISSIONARY (NGO)
4 PREM DAAN: PLACE & CAMPUS
5 MANAGEMENT OF PREM DAAN
6 CONTRIBUTORS TO PREM DAAN
7 ACTIVITIES DONE BY US
BIBILOGRAPHY AND REFERENCES
CORPORATE SOCIAL RESPONSIBILITY:
Corporate social responsibility (CSR, also called corporate responsibility,
corporate citizenship, responsible business and corporate social opportunity)
is a concept whereby organizations consider the interests of society by
taking responsibility for the impact of their activities on customers,
suppliers, employees, shareholders, communities and other stakeholders, as
well as the environment.
This obligation is seen to extend beyond the statutory obligation to comply
with legislation and sees organizations voluntarily taking further steps to
improve the quality of life for employees and their families as well as for the
local community and society at large.
Organizations, which are involved in CSR, either are associated with some
non-government organizations; they have their own foundations through
which they work for community. Many companies have are doing
environmental works under their CSR policy.
NON GOVERNMENT ORGANIZATION:
Non-government organizations (NGOs) are not for profit organizations.
There are different objectives behind foundations of NGO’s viz.
Conservation: Environment, Wild life, Mangroves, etc.
Serving people and humanity: poor, patients suffering from diseases (like
AIDS, leprosy), sex workers, and old people etc.
Non-government organizations mostly run by donations of people,
organizations that want to give back to society what they are getting from
This is a brief report regarding work of Prem Daan NGO in Airoli, Navi
Mumbai, which is one of the missionary of great Mother Teresa.
ST. MOTHER TERESA
St. Mother Teresa (1910-97)
August 26, 1910
Born Üsküp, Ottoman Empire
(Today’s Skopje, Republic of Macedonia)
5 September 1997 (aged 87)
Occupation Roman Catholic nun, humanitarian
ABOUT MOTHER TERESA:
Agnes Gonxha Bojaxhiu was born on August 26, 1910, in Skopje, now the
capital of the Republic of Macedonia. Although she was born on August 26,
1910, she considered August 27, 1910, the day she was baptized, to be her
"true birthday." Her father, Kolë Bojaxhiu was involved in Albanian politics.
In 1919, he fell ill and died when Agnes was about eight years old. After her
father's death, her mother raised her as a Roman Catholic. She left home at
age 18 to join the Sisters of Loreto as a missionary. She never again saw her
mother or sister.
TRANSFORMATION FROM AGNES TO MOTHER TERESA:
Although Teresa enjoyed teaching at the school, she was increasingly
disturbed by the poverty surrounding her in Calcutta.
On September 10, 1946, Teresa experienced what she later described as "the
call within the call" while traveling to the Loreto convent in Darjeeling for
her annual retreat. It was an order from her innersoul. To fail would have
been to break the faith.
She began her missionary work with the poor in 1948, adopted Indian
citizenship, and ventured out into the slums.Initially she started a school in
Motijhil; soon she started tending to the needs of the destitute and starving.
MISSIONARIES IN INDIA:
Teresa received Vatican permission on October 7, 1950 to start the diocesan
congregation that would become the Missionaries of Charity. It began as a
small order with 13 members in Calcutta; today it has more than 4,000 nuns
running orphanages, AIDS hospices, and charity centers worldwide, and
caring for refugees, the blind, disabled, aged, alcoholics, the poor and
homeless, and victims of floods, epidemics, and famine.
In 1952 Mother Teresa opened the first Home for the Dying in space made
available by the City of Calcutta. With the help of Indian officials she
converted an abandoned Hindu temple into the Kalighat Home for the
Dying, a free hospice for the poor. She renamed it Kalighat, the Home of the
Pure Heart (Nirmal Hriday). Those brought to the home received medical
attention and were afforded the opportunity to die with dignity, according to
the rituals of their faith; Muslims were read the Quran, Hindus received
water from the Ganges, and Catholics received the Last Rites. "A beautiful
death," she said, "is for people who lived like animals to die like angels —
loved and wanted."
Mother Teresa soon opened a home for those suffering from Hansen's
disease, commonly known as leprosy, and called the hospice Shanti Nagar
(City of Peace). The Missionaries of Charity also established several leprosy
outreach clinics throughout Calcutta, providing medication, bandages and
As the Missionaries of Charity took in increasing numbers of lost children,
Mother Teresa felt the need to create a home for them.
In 1955 she opened the Nirmala Shishu Bhavan, the Children's Home of the
Immaculate Heart, as a haven for orphans and homeless youth.
The Missionaries of Charity Brothers was founded in 1963, and a
contemplative branch of the Sisters followed in 1976.
Lay Catholics and non-Catholics were enrolled in the Co-Workers of Mother
Teresa, the Sick and Suffering Co-Workers, and the Lay Missionaries of
In answer to the requests of many priests, in 1981 Mother Teresa also began
the Corpus Christi Movement for Priests, and in 1984 founded with Fr.
Joseph Langford the Missionaries of Charity Fathers to combine the
vocational aims of the Missionaries of Charity with the resources of the
By 2007 the Missionaries of Charity numbered approximately 450 brothers
and 5,000 nuns worldwide, operating 600 missions, schools and shelters in
120 countries. JOURNEY OF MOTHER TERESA
PREM DAAN MISSIONARY (NGO)
FOUNDATION STONE OF PREM DAAN
ABOUT PREM DAAN:
Prem Daan is a home for sick and dying destitute, situated in sector 8,
Airoli of Navi Mumbai. It is a gift of love to Mother Teresa missionaries of
charity from D.B. foundation in the memory of their late parents. Prem Daan
is founded in 1992 and still serving humanity.
MISSION OF PREM DAAN:
Its mission is to care for, the hungry, the naked, the homeless, the crippled,
the blind, the lepers, all those women who feel unwanted, unloved, uncared
for throughout society, women that have become a burden to the society and
are shunned by everyone.
PREM DAAN MISSIONARY (NGO)
HOW PEOPLE ARE BROUGHT TO PREMDAAN
As premdaan is home for sick & dyeing people who are abandoned out of
the family & have no means or capability to get for their livelihood and even
people with the mental depression & challenge are brought to premdaan.
Only females are being treated in Prem Daan, Airoli.
Most of they live besides the roads, some in the government hospitals for
many days because of depression due to their family problems, mentally
challenged babies roaming on the roads without any foods for several days
& unwanted children left on the streets. All these patients are brought mostly
by police personals & sometimes by social workers only after the
observation that these people really need help.
TREATMENT IN PREMDAAN:
Once people are brought to premdaan they are treated as patients. Sisters
are given special training to take care of such patients. Most of the patients
are not even in a position to tell their names & don’t want to talk with
anybody because of the fear of people .So they are not asked for names, their
history, any reason for prevailing situations.
Initial days of their arrival are given to let them become stable & feel
secured in Prem Daan, once they are settled routine checkups are done,
injections & medicines are given to restore their normal health.
ARRANGEMENT FOR PATIENTS:
There are around 200 patients including 42 children & remaining
elders. There are three major blocks for patients, one for children & other
two for elders. Each block is provided with cots, cupboards for everybody.
Other things like clothes, toothpaste, footwear, etc. are also provided.
Doctors associated with Prem Daan do regular check up of patients.
ROUTINE OF PATIENTS
Patients start there routine from 5:30 a.m. onwards. After a voluntary
prayer, breakfast is given at 7:30 a.m. No specific compulsory work is given
to anybody but those who can do some works, can do normal jobs like
helping for cooking, sweeping in their own sections, keeping proper
arrangements of things & help sisters.
At 11:30 the lunch is given after which they go to rest. Again at 6:30
p.m., dinner is provided after evening prayer & there after they go to bed.
Recreational facilities like music, videos & newspaper for those who can
read are also carried out, so that it would help them to forget bad memories
of life & start new life again.
STATUE OF MOTHER TERESA AT THE ENTRANCE OF PREM DAAN
PREM DAAN: PLACE, CAMPUS, AND ENVIRONMENT.
Prem daan has a large area. At the entrance of the NGO, there exists a statue
of great Mother Teresa. Prem daan has some three-four buildings positioned
in a proper manner such that entire area is freely accessible. It is
supplemented by lush green gardens in between. Gardens of Prem daan have
diversity of plants. It contains coconut, mango trees, and flower plants,
etc.which makes the area fit for patients. In gardens many benches and
seating arrangements for patients is present. Two gardeners take care of the
entire garden area outside the buildings.
PREM DAAN: VIEW OF BUILDINGS INSIDE THE CAMPUS
The reason behind maintaining such a natural surrounding is to provide
good hygienic and pleasant environment to the patients. Philosophy and
preaching of Mother Teresa, is engraved or displayed in the form of pictures,
wallpapers in entire campus of Prem daan.
When patients are brought to the Perm daan for the first time, they are
usually depressed & not in position to speak anything. So they just want a
calm & cool place to feel safe and relax. This garden also indirectly helps
them healing their wounds.
ADMINISTRATION OFFICE OF PREM DAAN
This building has a small administrative office, proper seating arrangements
for visitors. There is small storage room where cloths, grains etc given by
people is stored. Simplicity is maintained throughout the NGO.
Mess is present for lunch/dinner of these patients. They have fixed time
for lunch and dinner and they all gather there for having their food.
MAIN BUILDING (PATIENT’S SECTIONS):
Main building has three sections on each direction and small garden at a
centre. At the centre of the garden there is one more statue of Mother.
There is small walking area of cement at the perimeter of the garden. At the
corner of these walking areas there is seating arrangement done for patients.
Generally patients like to sit in these areas, so that they feel secured and
needed by the group. It helps them to generate feeling of togetherness.
As you enter this area exactly opposite side section is Children ward, left
and right sections are for elder women. Children section has arrangement of
cradles in line, along with beds, etc. Some female always stay in children
room to look after them.
There are two different female wards in Prem Daan. Again steel cupboards
separates women ward into two subsections. Proper arrangement of beds can
be seen in the female wards.
It has proper
of beds &
It is always
kept neat and
In the backside of female ward there is again exit to another garden, where
they wash and dry cloths. wash utensils etc.
Kitchen of the
Prem daan is
large number of
required for so
MANAGEMENT OF PREM-DAAN
‘Prem daan’ being a not-for-profit organization does not have professionals’
employees as such, for managing the entire missionary. But still it is well
organized NGO, and the credit goes to ‘Sisters’ serving there day and night
from so many years with selfless motive.
Women trained for almost four years in Calcutta under missionaries of
charity to serve for the society are called ‘Sisters’. The senior sister who is
head of Prem daan is sister ‘Justina’. There are total eight sisters in Prem
daan, Airoli. All have gone through vigorous training for managing such
Money and help coming in missionary is properly utilized for benefits of
patients e.g. for their foods, medicines. Surplus money and help (cloths,
medicines etc.) they send to different missionaries in Mumbai and Nashik.
Overall, Prem daan is well organized and managed by sisters. They are work
with limited resources and then give away the surplus to other NGOs, and
IN PREM DAAN
is very close to
children room. It
contains all kind
Many doctors visit Prem daan on regular basis, and serve the patients free of
charge. Some of them even come there and work on holidays. The
commitment to serve society and humanity is their main aim. Many doctors
who cannot visit Prem daan on regular basis make their contributions by
supplying medicines to the missionary. There is special room for keeping all
the medicines. An ambulance is present in campus for emergency purpose
‘Prem daan’ sisters are basically from different states. They can understand
many languages, and so can communicate with all patients without any
difficulty. The common thing between them is their dedication towards the
humanity and the work they do for society. All eight sisters have taken a
special training from Calcutta missionary. Some of them were students of
great late Mother Teresa herself. Sisters say it’s their inner call that keeps
them going. God gives them strength to serve people who are created by
God and neglected by people.
Sisters do all kinds of work in Prem daan, viz. sweeping, cooking, dressing
patients, feeding those who can not eat themselves, cleaning the floors,
gardening, administrative work etc. There is good co-ordination between all
eight sisters and they motivate habitants of Prem daan to live a normal life.
Above all they do not have mechanical approach towards work. They
interact with people heart to heart, and do all hard work with all dignity and
OTHER WORKING MEMBERS:
Other members who serve Prem daan are ambulance driver, Gardner, female
cooks, washerwomen, and security women. Many social workers and
volunteers from local area also serve patients of Prem daan as per their best
CONTRIBUTORS TO PREM DAAN:
There are many people who help Prem daan financially by offering some
donations. Many kind people are associated with Prem Daan, who helps
donate money or serve the patients. Many people celebrate their special days
like wedding anniversaries or birthdays in Prem Daan with these patients.
They share their day with these people. Distribute sweets, give them food
and take blessings from them. Prem Daan, at the end of the day, is gives
away surplus food to the street children and their families.
We came across a lady named Vimala, who have devoted herself
to Prem daan. She feeds children, wash their clothes & stack them in
wardrobe, Chat with women & children. She comes thrice in a week or when
ever possible and serve these patients.
(CORPORATE SOCIAL RESPONSIBILITY AT PREM DAAN):
The main companies associated with Prem Daan are Siemens, Nosil (does
not exist anymore) & Delta Airways. They are main donors of this NGO,
and donating every year from past many years. These companies on special
occasion give Sweets, clothes & gifts. On occasions like Diwali, Iid,
Christmas, they decorate their room with flower garlands, lights, & burst
Prem Daan shares special bond with these companies. And these
companies are always ready to help Prem Daan as per their CSR policy.
Siemens is a major fund provider to the Prem Daan. It provides other helps
like Dettol bottles, clothes etc & also other day-to-day necessary
ACTIVITIES CARRIED OUT BY US:
Our work is ‘Prem-daan’ is explained briefly in stepwise form below:
STEP 1) UNDERSTANDING THE NGO:
o INTERVIEWS AND DISCUSSIONS:
To understand ‘Prem-daan’ we met Head of the NGO sister ‘Justina’. After
giving her our brief introduction, we explained her our objective of the visit.
Sister ‘Justina’, is quite disciplined and composed woman, who has been
healing pains of hundreds of people who are physically, mentally
challenged, rejected by family and society, deprived and poor, and who
doesn’t earn anything. For better understanding of such people we will call
them as ‘patients’.
Sister Justina explained us how people are brought to Prem daan? How they
are treated? How they are motivated and helped? She also gave many
examples and discussed some cases with us.
We also met other sisters in the NGO and gathered important information
Sister Rose who was recently shifted to Prem daan (Airoli) from Asha daan
(Byculla) gave us brief idea about other missionaries in Mumbai. She also
explained us regarding, her motivation to join missionary? What she learned
in missionary? How all sisters are managing Prem daan? We also tried to
understand their philosophy by asking many questions and discussing
different patients in the Prem daan.
Sister Maria (aged 64) gave us brief history of life and work of Mother
Teresa. She told us about their hardship living and mother’s explanations
regarding it. Sister Maria explained some specific works like cooking,
arrangements, and visitors etc.
Overall we tried to understand the basic philosophy of people running
NGO’s like Prem daan. e.g. why don’t they have single fan in Prem daan?
o OBSERVATIONS AND EXPERIENCE:
In next meetings we spend lot of time just in observing things and noting
down the experiences in the NGO.We observed carefully how Sisters
interact with patients? How patients behave in the presence of some
unknown person? What are their disabilities? How they are treated?
BOND OF LOVE
do not have any
family. For them
Prem Daan is
feel happy when
people visit them
and show some
God has created human being; he wants us to respect his creation. Serve humanity.
MISERY OF GIRLS:
In male dominated
countries like India
there are thousands
and thousands of girl
s abandoned by their
parents after their
Prem daan gives
them a family. Helps
them to survive and
grow. Gives them
education so that
they will become
they will grow up.
STEP 2) UNDERSTANDING THE PATIENTS:
UNDERSTANDING THEIR BEHAVIOR:
Prem daan has different age group patients. Some of them, who could speak
and understand our language, had some other problems like depression,
physical disabilities, higher age etc. Other patients were mentally
UNDERSTANDING THE PEOPLE
We tried to be friendly with them, and greeted everyone saying ‘Namastey’.
Some just stared at us, some smiled back, some got scared, and few of them
shook hands with us. We had already made two good friends from children
ward who always accompanied us whenever we visited women section of
Prem daan; Nita and Guddi.Nita being very active and smiling girl became
bridge between those women and us.
To our astonishment, we came across two-three patients who talked in
English with us. Later sister Rose told us that they conduct English-speaking
classes for capable patients.
To understand them properly we tried to interact with them.
STEP 3) INTERACTION WITH PATIENTS:
Women patients in Prem daan initially hesitated to talk much with us. But
after some interaction we managed to make them comfortable. They became
friendly with us and we talked with them regarding their health and all.
Some ladies were interested in knowing more about us. We told them about
our college, all, and us. Older women were highly emotional when we talked
with them. They really needed care and love. So our genuine inquiring about
them really touched their hearts. Some how we saw smiles on faces, which
were confused and afraid.
OLD WOMEN SECTION:
Many old women are section
are suffering from chronic
diseases, and waiting for
Some of them have lost their
memory completed and some
of them are mentally
Those who are mentally
responsive are either
physically handicapped or
abandoned by their family as
Some of them are completely
lying on bed from several
Prem daan has a children ward having children of all ages. Small babies who
were abandoned by their parents etc. get new life in Prem daan. Children
from age group 5-12 use to gather around us whenever we use to enter
children ward. We never find it difficult to interact with these girls. They
straightaway, became our friends. We use to carry chocolates or sweets with
us and they use to cheer with a joy. Girls were very fascinated with camera
and we took some pictures of them, which increased their level of joy. They
danced on Hindi songs played on music system there. We really enjoyed
Some patients who were recovering and were in better mental condition than
other inhabitants help sisters in sweeping. Washing clothes, watering plants
and all such work. We interacted them, and found how Prem daan really
helps such mentally disturbed people to recover and boost their morale. We
felt very sad when we came to know about their past life.
The blank eyes of some women were very disturbing as if they were waiting
for death. They could have died on a roadside, platforms, and government
hospitals like a stray dog, but now at least they will die as a family member.
Their death will be dignified one. On such instances we interacted with our
own soul and felt guilty that people are dying in such poverty and we always
cried for small small things in life.
We learned a lot from interaction with patients of Prem daan. Above all it
really made us realize the importance of ‘human life’.
STEP 4) HELPING HAND:
In Prem Daan we tried to interact with patients heart to heart, motivated
them. We tried to empathize with them rather than showing sympathy to
For patients those sisters are like goddesses, their parents, friends and
everything. NGO’s runs by financial help from people, but patients survive
there because of love and care of these missionary people, who serve them
Like a small drop in a big ocean, we offered our help to them. We promised
them that we would try to help them by raising the funds for their NGO, and
also stay associated with them in future as volunteers.
We gave them old used old cloths that were collected from our houses. We
distributed sweets on Diwali occasion, taught children some poems, and
distributed chocolates to them. Helped doctors in providing medicines when
they were curing patients, helped gardeners in gardening in campus. Helped
sister in sorting the male cloths from the big lot of cloths given by people, so
that it can be send to Nashik NGO.