Expo XT is a total collaboration analytics solution that collects and analyzes data from multiple communication sources, including cloud and on-premise systems, to provide insights. It integrates with leading platforms like Microsoft Teams, Cisco, and Zoom to generate reports on usage, productivity, and performance. Expo XT uses data visualizations and AI to help users uncover trends and issues. The solution is available through distributors and app marketplaces, and provides consolidated reporting to eliminate the need for multiple tools.
2. UC Analytics and Reporting
Expo XT is a total collaboration analytics solution
that collects and analyzes data from multiple sources
(whether it be cloud UCaaS or on-premise UC) to provide
insight into the entire communication infrastructure.
01 | An Overview
02 | Why Measure Collaboration
03 | Expo XT Capabilities
04 | Integrations
05 | Availability
Prem UC and Cloud UCaaS
Total Collaboration Analytics
3. Voice. Messages. Meetings.
From UC to UCaaS to Legacy PBX data,
Expo XT provides insight into the entire
communication infrastructure thus empowering users
to track, monitor and measure performance.
Every interaction
Business communication has changed from
voice to chat, message, video and various
communication modalities. Traditional
communication is out; collaboration is in.
Prem UC and Cloud UCaaS
Total Collaboration Analytics
4. Research has demonstrated the tangible benefits
of collaboration in the workplace for the
organization and it’s employees. Businesses that
encourage team collaboration enjoy…
According to a Gallup Survey:
27%
Improvement in Sales
Per a Frost & SullivanStudy:
41%
Increase in Customer Service
Ratings
According to a Gallup Survey:
41%
Reduced Rate of Employee
Absenteeism
Why Measure Collaboration
Prem UC and Cloud UCaaS
Total Collaboration Analytics
6. Analytics-driven
decisions for:
Improved productivity and performance
Call report software to manage call
volume, staff availability and response
time
Usage adoption of collaboration tools and
meeting rooms
Efficiency and insight on how collaboration
time is managed
Role-specific data to self-enable team
members, and empower group managers
and business analysts
Prem UC and Cloud UCAAS
Total Collaboration Analytics
7. Report Formats
Composable templates and drill-down details.
Export exactly the data you want using filters and
sorting options, then schedule the information for
automated delivery.
Format Options: PDF, CSV, or Excel
Report scheduling for automated delivery at
regular intervals, such as daily, weekly, or monthly
Report sharing: Share insights with other team
members via email, file sharing, or integration with
other platforms
Prem UC and Cloud UCAAS
Total Collaboration Analytics
8. Data Visualizations
Simplify Complex Data.
Expo XT turns your data into useful Business Intelligence
through data visualizations. By tapping into your data
sources and leveraging Microsoft Power BI to generate
charts, graphics, and reports, you can quickly identify
trends and insights into the total collaboration of your
organization.
Visualization Types: Data Maps, Charts, Graphs, and More.
Prem UC and Cloud UCAAS
Total Collaboration Analytics
9. Communication Insights
Expo XT uses AI-driven algorithms to seek
and explain fluctuations in the data. These
algorithms are designed to detect patterns,
trends, and outliers, helping you uncover
hidden insights and potential issues.
Prem UC and Cloud UCAAS
Total Collaboration Analytics
11. Prem UC and Cloud UCAAS
Total Collaboration Analytics
Integrations
Expo XT integrates with all the leading platforms
from manufacturers like Microsoft Teams, Cisco,
Nice, NEC, Zoom, Five9, RingCentral, Avaya, Mitel,
Broadsoft, Asterisk, and 3CX.
Consolidated Reporting
Aggregates data across UC, UCaaS, CPaaS and
legacy PBX solutions to eliminate the need for
multiple reporting tools.
12. Cisco UC & Webex Reports
Report on EVERYTHING Cisco from Webex Contact Center to
Webex Suite to CUCM, UCCX, PCCE, to UCCE in Expo XT!
Insights on who attended Webex meetings,Cisco engagement levels,
messages, calls, and device usage for comprehensive usage adoption,
productivity and collaboration statistics.
Highlights of the Data:
● Abandoned calls and type
● Active user data
● Auto attendant
● Calls by location
● Call queues
● Caller data / usage reports
● Call redirect / reason
● Detailed call history, direction,
and duration
● Hunt groups
● Meeting details, minutes and usage
Prem UC and Cloud UCAAS
Total Collaboration Analytics
● Messages sent/received
● Top users by channel /
leaderboards
● Total call usage by platform
● Trunk data
● Service Level
● Webex devices
● Usage adoption
● VoIP quality
● Workspaces occupancy
13. Microsoft Teams Reporting
Enable your team on Teams - no admin access
required!
Expo XT enables your team to self manage and
easily pull the data they need with Teams role-based
permission settings.
Plus, unlike other teams reporting solutions, Expo
XT has indefinite record retention and can
consolidate reports from multiple platforms and
multiple data sources.
Prem UC and Cloud UCAAS
Total Collaboration Analytics
14. NEC UNIVERGE BLUE Reports
Clear Insights Into Every Interaction!
Expo XT fully integrates with NEC UNIVERGE BLUE to give you
total collaboration analytics.
Highlights of the Data:
● Total call, meetings, and
chat messages data
● Call abandonment rates and cause
● Average key press per call
● Call volume by day, shift, hour,
or user
● Call response time and answer rate
● Detailed call counts, talk time,
video and screen share duration
Prem UC and Cloud UCAAS
Total Collaboration Analytics
● Call legs and queue
insights including call
distribution details
● Leaderboards and activity
details by individual or group
● Video conferencing/meeting
duration and participants
● Messages sent and received
15. Zoom Reports
Unleash your Zoom reports!
Expo XT makes it easy to access and share your
Zoom interaction data for all your video meetings,
screen shares, messages, and Zoom Phone Pack
data.
Plus, AI tools inside of Expo XT automate your
follow-up notes and derive action-items from your
meeting so you never miss an opportunity!
Prem UC and Cloud UCAAS
Total Collaboration Analytics
16. Avaya Call Reporting
Hybrid UC and UCaaS Reporting!
Expo XT provides a complete picture for your entire Avaya system
from UCaaS to legacy PBX data!
Highlights of the Data:
● Abandoned call / zero duration
● Call by user / day and
drill-down insights
● Call route patterns
● Call redirect and condition codes
● Call details by direction
● Hunt pilot calls
● Total call legs
● Trunk reports / TAT codes
● Transferred call reports
● Voicemail data
Prem UC and Cloud UCAAS
Total Collaboration Analytics
● QSIP Details
○ Voicemail
○ Centralized
attendant
17. Prem UC and Cloud UCAAS
Total Collaboration Analytics
Availability
Expo XT is available on MS Appsource, Cisco Apphub, Zoom
Marketplace, RingCentral App Gallery, and through
distributors and resellers.
Request a Demo
Aggregates data across UC, UCaaS, CPaaS and legacy PBX
solutions to eliminate the need for multiple reporting tools.
18. Messaging. Voice. Meetings. Everything.
Prem UC and Cloud UCaaS
Total Collaboration Analytics
About Metropolis
For over two decades, the team at Metropolis has empowered
users with communication insights to track, monitor and identify
performance issues. From traditional premise-based phone
systems to cloud collaboration integrations, Metropolis provides
frictionless analytics, 911 alerts, cradle-to-grave call details and
live agent dashboards for every business.
METROPOLIS.COM
