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Zen and The Art of Application Maintenance

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It's not enough to create the next "killer" mobile app. Great apps have great support ecosystems, and publishing your application is only the first step in generating buzz, earned media, and positive reviews. Discussion will be based around developer strategies and tools for tracking bugs, communicating with users, and creating positive reviews for your institution's mobile applications.

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Zen and The Art of Application Maintenance

  1. 1. Zen And The Art Of Application Maintenance David J. Hinson, EVP & CIO Hendrix College
  2. 2. “Other‖people‖can‖talk‖about‖how‖to‖expand‖the‖destiny‖of‖mankind.‖I‖just‖want‖to talk about how to fix a motorcycle an‖application.‖“―‖with apologies toRobert M. Pirsig, Zen and the Art of Motorcycle Maintenance:An Inquiry Into Values
  3. 3. What Is Good?
  4. 4. “And‖what‖is‖good,‖Phaedrus,And what is not good—Need‖we‖ask‖anyone‖to‖tell‖us‖these‖things?”‖―‖Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values
  5. 5. Know Your World
  6. 6. “We‖take‖a‖handful‖of‖sand‖from‖the‖endless‖landscape‖of‖awareness‖around‖us‖and‖call‖that‖handful‖of‖sand‖the‖world.”‖―‖Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry IntoValues
  7. 7. Innovate
  8. 8. “Of the value traps, the most widespread and pernicious is value rigidity. This isan inability to revalue what one sees because of commitment to previous values.In motorcycle maintenance, you MUST rediscover what you do as you go. Rigidvalues makes this impossible.”‖―‖Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry IntoValues
  9. 9. Socialize. Socialize. Socialize.
  10. 10. “The‖place‖to‖improve‖the‖world‖is‖first‖in‖ones‖own‖heart‖and‖head‖and‖hands,‖and‖then‖work‖outward‖from‖there.‖”‖―‖Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry IntoValues
  11. 11. Create Beauty
  12. 12. “The‖test‖of‖the‖machine‖is‖the‖satisfaction‖it‖gives‖you.‖There‖isnt‖any‖other‖test.‖If the machine produces tranquility its right. If it disturbs you its wrong untileither‖the‖machine‖or‖your‖mind‖is‖changed.”‖―‖Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry IntoValues
  13. 13. The Power of Words
  14. 14. “The‖pencil‖is‖mightier‖than‖the‖pen.”‖―‖Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry IntoValues
  15. 15. Connect
  16. 16. “The‖more‖you‖look,‖the‖more‖you‖see.”‖―‖Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry IntoValues
  17. 17. Ask
  18. 18. “The truth knocks on the door and you say, "Go away, Im looking for the truth,"and so it goes away.”‖―‖Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry IntoValues
  19. 19. Measure
  20. 20. “The‖real‖purpose‖of‖the‖scientific‖method‖is‖to‖make‖sure‖nature‖hasn’t‖misled‖you‖into‖thinking‖you‖know‖something‖you‖actually‖don’t‖know.”‖―‖Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry IntoValues
  21. 21. Communicate
  22. 22. “Were‖in‖such‖a‖hurry‖most‖of‖the‖time‖we‖never‖get‖much‖chance‖to‖talk.‖The‖result is a kind of endless day-to-day shallowness, a monotony that leaves aperson wondering years later where all the time went and sorry that its allgone.”‖―‖Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry IntoValues
  23. 23. “Sometimes‖its‖a‖little‖better‖to‖travel‖than‖to‖arrive”‖―‖Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry IntoValues
  24. 24. Thank You
  25. 25. Questions?
  26. 26. Thank You! Twitter: @davidjhinson Email: hinson@hendrix.eduhttp://www.slideshare.net/davidjhinson/zen-and-the-art-of-application- maintenance
  27. 27. Image Creditshttp://equivocality.com/images/2010/11/europe/day-19/chartres-cathedral-choir-screen-detail.jpghttp://www.inc.com/uploaded_files/image/shutterstock_1117213_pop_23044.jpghttp://fc04.deviantart.net/fs70/f/2011/058/6/0/keep_calm_and_put_a_bird_on_it_by_redraspus-d3al7hz.jpghttp://www.thinkabledigital.com/wp-content/uploads/2012/11/social_media.jpghttp://upload.wikimedia.org/wikipedia/commons/9/97/The_Earth_seen_from_Apollo_17.jpghttp://1.bp.blogspot.com/-Xlm1jGxAhWg/Tb1pKJpZsrI/AAAAAAAAAb8/jt5lEM1kebM/s1600/graph2.jpghttp://tempurpedicreviews.org/wp-content/uploads/2012/01/tempurpedic-reviews.jpghttp://www.mhisc.com/Resources/Pictures/Promote.jpghttp://www.onalytica.com/blog/image.axd?picture=2012%2F10%2Fmeasure.jpghttp://sarahside.com/wp-content/uploads/2012/05/tin-can-telephone1.jpg
  28. 28. Sites and Tools MentionedApple – iOS Human Interface GuidelinesApple – Build Apps for the WorldApptaminGet SatisfactionTest FlightGitHubAirBrakeGoogle AnalyticsBasecampSlideShare

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