The IT management system aims to manage resources and data according to needs and priorities. It builds relationships, assesses needs, sets goals using a step-by-step approach, makes referrals, and promotes self-esteem. The system objectives include IT governance, sourcing alignment, and decision analysis which involves framing problems/opportunities, uncertainty analysis, managing technology changes, and promotional activities.

2. IT Management System
->Operative function is to manage resources and data as per their needs and
priorities
The Perceptions About IT Services
1.Build Relationship
2.Asses Needs
3.Set Goals
4.Step by step Approach
5.Make Referrals
6.Promote Self Esteem

3. IT service
managemen
t
System Objectives
IT
Governanc
e
Sourcing
alignment
Includes

4. System Objectives

9. Decision Analysis
-> Problem/opportunity Framing
-> Uncertainty analysis
-> Technology Change
-> Promotional Activities