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Enhancing Unified Communication Experience through Microsoft Lync SDK and UCMA

webinar "Enhancing Unified Communication Experience Through Microsoft Lync SDK and UCMA" on July 31st, 2013. Learn about how Unified Communications frameworks such as MS Lync SDK and UCMA can be leveraged to improve the customer experience.

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Enhancing Unified Communication Experience through Microsoft Lync SDK and UCMA

  1. 1. Enhancing Unified Communication experience through Microsoft Lync SDK and UCMA Welcome to the webinar on by Harbinger Systems
  2. 2. Presenters Anjanikumar Shukla General Manager Business Development Dinesh Vaidya Senior Project Lead
  3. 3. Agenda • Microsoft Lync Server • Lync SDK - What is it? What can be done using Lync SDK? • Examples of applications • UCMA - What is it? What can be done using UCMA? • Examples of Applications • Summary • Q & A
  4. 4. Microsoft Lync Server • What is Microsoft Lync Server ? • Features – Instant Messaging – Presence – VoIP – Conferencing – File Transfer • Microsoft Lync is the default client.
  5. 5. Lync SDK • What powers does Lync SDK give to the developer? – Unified Communications enable existing business applications. – Extend the Lync client itself – Build a custom application with Lync features – Totally replace the Lync client by a new UI • What is Lync SDK ? – Client API. – Set of UI controls.
  6. 6. Lync SDK ... Continued Lync SDK 2010 – Sign-In/Search/Contact-Info/Presence – Contact List/Group Management – Conversations(Audio, Video)/IM/Conferencing – Contextual conversations Lync SDK 2013 – Application Sharing APIs – Content Sharing APIs – Persistent Chat APIs
  7. 7. Lync SDK ... Continued Example 1 – Essence of Presence
  8. 8. Lync SDK ... Continued Example 2 – Conversation Translator
  9. 9. Lync SDK - Summary Lync SDK gives our custom application or existing business process applications the capability to do everything which the default Lync client can do.
  10. 10. UCMA • What is UCMA? – API set that helps build middle tier applications those work with the MS Lync Server platform to address specific business needs. • What are the main business scenarios where UCMA can be applied ? – Contact Center or Helpdesk Application – Notification Systems – Interactive BOTs – Conferencing Systems
  11. 11. UCMA Platform and Endpoints Signaling Communication Collaboration Conferencing Instant Messaging Extensibility Conference Management Audio Video Conversation / Call Presence Contact Groups Signaling Connection Management Basic Classes c
  12. 12. UCMA • Example 1 – Application built on Contact center sample
  13. 13. UCMA Example 2 – Visual IVR
  14. 14. UCMA - Summary • UCMA is a strong library for development of middle tier applications for Lync Server platform. These applications can save a lot of time and money for the organization. • To see the examples in action, visit this link: extensible-platform
  15. 15. Q & A
  16. 16. Thank You! Visit us at: Write to us at: Blog: Twitter: (@HarbingerSys) Slideshare: Facebook: LinkedIn: Follow us