1. CAROLYN MCGUCKIN-ROBINSON
crobin113@verizon.net
113 Tudor Drive (H) 215.514.9437
North Wales, PA 19454 http://www.linkedin.com;in/carolynmcguckinrobinson
SUMMARY
An energetic senior level procurement professional delivers continuous sustainable results through robust supplier
relationship management across the entire supply chain. Extensive experience Information Technology,
Manufacturing, Government and Pharmaceutical Industries. Guarantee success through talent to evaluate
strategic business requirements while maintaining sight of the details. A solid record of managing and motivating
teams to create organizational efficiency, reduce costs and accomplish challenging objectives in an international
organization.
CORE COMPETENCIES
• •
Vendor & Contract Management Break Through Thinking
• •
Enable & Drive Change Customer Focus
• •
Organizational reform Negotiations
• •
Sourcing Category Management Cost/Financial Management
PROFESSIONAL EXPERIENCE
GLAXOSMITHKLINE CORPORATION , Philadelphia, PA 1998-May,2009
Delivered $21M in hard cost savings direct to the bottom line through Supplier Relationship management,
aggressive operational control, eradicating waste and instilling innovation.
Contract Manager, IT Systems and Communication Services (2007-May, 2009)
Led the global contract management function for Application Hosting: managed services, offshore support, IT
hardware and software, annual budget responsibility of $21M was reduced by 50%. Built relationships &
coordinated through a high degree of matrix management on an international basis across multiple business units,
locations, different services, vendors, countries and cultures. Established effective partnerships with key global
stakeholders, as the IT Systems and Communication Services, (SCS) global customer governance board facilitator.
• Introduced Total Supplier Relationship Management best practices into the function: created an automated
Vendor Report card; and reduced hardware and software costs by $10M. Consolidated contracts by supplier for
single consolidated annual renewals.
• Established vigorous software asset management practices which identified unnecessary spend and led to the
improvement of infrastructure scale and optimized license costs. Reducing new capital cost by $5M.
• Redesigned database services function, processes and procedures; attained a 5 star “best in class” audit
finding over a previous 2 star remedial finding.
• Revamped the IT Service Catalog using Idealized Design™; achieved a 1000% productivity improvement in the
customer experience.
• Challenged Oracle to alter its mind-set; acquired a key member seat on Oracle’s global top customer board and
negotiated no cost extended warranty for key Database product versions saving $1.5M.
• Diagnosed and overhauled web hosting; improved new site hosting time from 30 days to 2 days.
Global Sourcing Group Manager
Telecommunications, Networks and Outsourced Services (2004-2007)
HR and Professional Services (2000-2001)
Global IT Hardware & Software (1998-1999)
Developed and implemented procurement strategies to provide assurance of supply, quality, service, cost, and
innovation aligned to business objectives. Led global cross-functional teams. Built strategic relationships with key
suppliers. e-Auctioning and e-Procurement strategies expert.
• Impacted the Sourcing Strategy of 61% of GSK’s top 100 suppliers; reduced operating costs by $10M.

2. PAGE TWO CAROLYN MCGUCKIN-ROBINSON
PROFESSIONAL EXPERIENCE CONTINUED
• Created Master Agreements contract templates for consultancy and contingent workforce.
• Established compliance program for employee communication spend; Improved compliance from 26% to 95%.
Manager Procurement Business Applications 2001-2004
Managed the design; development; and implementation of 11 key transnational procurement decision support
systems and processes with budget responsibility for the entire project $28M.
• Received the CIPS Supply Management Award for quot;Best Use of Technologyquot; for the development and
implementation of electronic solutions to support spending and sourcing decisions.
• Established framework for managing corporate responsibility through the global supply chain. Developed
guidelines, Contract language to ensure that suppliers adhere to GSK’s standard for Human rights, Equality
and diversity.
• Consolidated financial data from 70 counties and 126 unique financial systems into one global relational
database; enabling analysis of spend by: vendor, contract, geographic region, country, business unit,
commodity, general ledger code and cost center.
• Delivered systems 11 months early and under budget by $13M.
Global Program Manager 1999
Managed the Global Non-Inventory Procurement Initiative program; achieved 169% of Savings Initiative Target
$1B.
DECISIONONE CORPORTATION, Malvern, PA 1990-1998
Program Manager, OEM Services (1994-1998)
Proposed a new product offering concept to the president; direct OEM warranty services with focus upon service
performance, customer satisfaction and improved profitability.
Project Management and New Business Development: Service definition, financial analysis and budget
development, Sales, service implementation, bid development, repair capability development/coordination, and
management of service performance, customer satisfaction and revenue goals.
OEM Repair Services: Developed relationships and negotiated national agreements with foreign and domestic
OEM manufacturers to perform both warranty and post warranty services at DecisionOne’s End-of Runway
distribution and repair center.
Senior Contracts Administrator (1990-1995)
Streamlined corporate infrastructure: Integrated company operations resulting from acquisitions; Performed
profitability and efficiency analysis studies; eliminated duplication; Negotiated service price reductions; Outsourced
non-core business functions. Post merger overhaul of Finance Department, Accounts Payable and Accounts
Receivable functions. Managed major vendor accounts: Established performance standards, measurements and
remedies, formulated standardized contract formats and bid sets, and negotiated profitable contracts.
NAVICP, U. S. DEPARTMENT OF DEFENSE, Philadelphia, PA (1983- 1989)
Federal Contracting Officer/Contract Negotiator GS1102/12
EDUCATION AND TRAINING
BA, Marketing-Management, Saint Joseph's University, Philadelphia, PA
Minor: Information Systems
Sourcing Group Management Certification • Advanced Project Management • Six Sigma Green Belt Training
ITIL Concepts Principles and Processes • Defense Cost and Price Analysis • Advanced Federal Acquisition
Regulations • Contract Negotiations & Contract Law • Navy Inventory Control Point Academy,
Honor Graduate