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Design friction: Make me think
Cristina Viganò discusses the concept of positive friction in design, emphasizing its role in fostering mindful interactions by disrupting mindless behaviors. The document highlights ten usability heuristics and presents scenarios to illustrate how design frictions can prevent errors and enhance user experience. It concludes with a reading list for further exploration of the topic.
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Design friction: Make me think
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- 2. CRISTINA VIGANÒ @CRVIGANO SENIOR UXDESIGNER AT
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- 7. MAKE ME THINK Cristina Viganò The amazingpower of positive friction New edition VS
- 9. 10 usability heuristics 1. Visibilityof system status 2. Match between system and the real world 3. User control and freedom 4. Consistency and standards 5. Error prevention 6. Recognition rather than recall 7. Flexibility and efficiency of use 8. Aesthetic and minimalist design 9. Help users recognize, diagnose, and recover from errors 10. Help and documentation
- 10. 10 usability heuristics 1. Visibilityof system status 2. Match between system and the real world 3. User control and freedom 4. Consistency and standards 5. Error prevention 6. Recognition rather than recall 7. Flexibility and efficiency of use 8. Aesthetic and minimalist design 9. Help users recognize, diagnose, and recover from errors 10. Help and documentation
- 13. Positive frictions indesign can disrupt mindless automatic interactions, prompting moments of reflection and more mindful interaction. Design Frictions for Mindful Interactions: The Case for Microboundaries
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- 22. FAST UNCONSCIOUS AUTOMATIC System 1 System2 EVERYDAY DECISIONS ERROR PRONE SLOW CONSCIOUS EFFORTFUL COMPLEX DECISIONS RELIABLE
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- 37. A Phone SetupThat Will Make You More Mindful
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- 65. Draw your users’journeys Highlight pain points Judge pros and cons
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- 67. Choose a scenario1 Scenario1: The workaholic one Someone who goes on holiday, but cannot switch off completely and keeps checking emails and work- related communications. Scenario 2: The impulsive one Someone who is impulsive and replies to emails / messages straight away when they are angry, only to regret it after one hour. Scenario 3: The forgetful one Someone who sets themselves reminders, but still forgets stuff immediately after having turned off the reminder. WORK-LIFE BALANCE HELPFUL TECHNOLOGY INCREASE EFFICIENCY
- 68. Draw your persona2 NameJob Family
- 69. Draw your persona2 TechnologyTypical behaviour Frustrations Motivations
- 70. Create your userjourney3 Step 1 Step 2 Step 3 Step 4
- 71. Create your userjourney3 Bill is choosing what to eat Bill’s wife goes to order at the bar While waiting, Bill picks up the phone Bill opens his work email
- 72. Identify the levelof awareness4 Bill is choosing what to eat Bill’s wife goes to order at the bar While waiting, Bill picks up the phone Bill opens his work email SYSTEM 2 SYSTEM 1
- 73. Identify the painpoint(s)5 Bill is choosing what to eat Bill’s wife goes to order at the bar While waiting, Bill picks up the phone Bill opens his work email SYSTEM 2 SYSTEM 1 PAIN POINT
- 74. Identify the painpoint(s)5 Bill is choosing what to eat Bill’s wife goes to order at the bar While waiting, Bill picks up the phone Bill opens his work email SYSTEM 2 SYSTEM 1 He feels bored He is alone PAIN POINT
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- 76. Refine your bestidea7
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- 79. What are designfrictions Why we need them How they can help us When they are not right
- 80. Reading list 1. Thinking, fastand slow - Daniel Kahneman 2. Design Frictions for Mindful Interactions: The Case for Microboundaries - Cox, Anna L.; Gould, Sandy J.J.; Cecchinato, Marta E.; Iacovides, Ioanna and Renfree, Ian 3. How Technology is Hijacking Your Mind — from a Magician and Google Design Ethicist - Tristan Harris 4. Center for humane technology humanetech.com - Tristan Harris 5. Evil by design - Chris Nodder 6. Dark Patterns http://darkpatterns.org - Harry Brignull
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