July 2009 Newsletter from Cosmicxpress Virtual Secretarial Services

1. COSMICXPRESS VIRTUAL SECRETARIAL SERVICES
July 2009
Issue 1
CosmicXpress Virtual
Secretarial Services
Inside this issue: Virtual Service with a Smile
What is a Virtual 1
Assistant
Who is CosmicXpress...? 1 What is a Virtual Assistant?
Have you ever wondered can save yourself the extra
About Nicole 1 exactly what it is that a Vir- costs associated with a per-
tual Assistant does and how manent employee—Tax,
they could help you? NI, Holiday pay, Maternity
Services we Offer 2 pay and sickness cover.
A Virtual Assistant is a pro-
Not to mention the extra
fessional service provider
costs of setting up tele-
The VA Code of Ethics 2 who specializes in provid-
phone lines, office space,
ing remote administrative
computer and internet,
office support as an inde-
lighting, heating, power
The VA Code of Ethics— 3 pendent contractor who
cont and your time in manage-
works with clients in an
ment of an extra person in
ongoing, collaborative pro-
News Flash 3 your office.
fessional relationship.
VA’s work from their own
office and use today’s tech-
nology to delivery their
services and communicate
with clients.
The support offered is
About Nicole: mainly administrative, sec-
• Nicole has over 20 years experi- retarial and clerical, but at
ence in the market place. CosmicXpress we offer Life
• Nicole has worked for top Inter- Management and IT Ser-
national Blue Chip company vices for your conven-
Directors ience.By using a VA you
• Nicole has Legal experience
• Nicole has Travel experience
• Nicole has Event experience
Who is CosmicXpress Virtual Secretarial Services
• Nicole has General Office ex- CosmicXpress is owned and together we provide a ing a website design and
perience and much more... and run by myself, Nicole wide selection of ser- development service with
• Nicole is also a mum to 3 busy Sterley. I have over 20 vices—both personal and a personal touch, while my
children years of office, secretarial business related—to help baby is the secretarial and
and travel experience to you to streamline your life admin side of things.
• Nicole works with her husband, draw from. and grow your business.
Vance who handles the IT side of For more details please
the business I work together with my Vance concentrates on the see my website.
husband, Vance Sterley, IT side of things, provid www.cosmicxpress.co.uk

2. Page 2
Services we offer :
CosmicXpress offers a comprehen- IT Services— Website design, de-
sive range of services including but velopment and implementation,
Event Management—Meeting Ar-
not limited to: Hosting, Testing, Upgrades and Re-
rangement, Venue Finding, Wedding
design. Research, Company Infor-
PA Services—Diary and Organisation,
mation, Best Deals and Sourcing of
Email Management, General Seminars, Confer-
Items.
Administration, To Do List, ences, Entertain-
Travel Arrangements. ment, Exhibitions, DTP and Print Management—
Training, Team Design and Publish—Newsletters,
Office Services—Audio Typ-
Building, Black Tie, Business Cards, Flyers, Leaflets,
ing, Copy Typing, Transcrip-
Fun Days, Theme Posters, Menus, Invitations, Printing
tion, Resume/CV Creation,
Nights, Christmas arrangements.
Data Input, Mail/Email Shots,
Parties, etc
Excel, PowerPoint, Word, Finance—Bills, Invoices, Chase late
No job is too small for us—give
Laminating, Copying, PDF payments, Take orders, Process Or-
us a call for a quotation.
Creation ... ders, Deals with Enquiries.
The VA Code of Ethics
As with all Professions, Virtual Assistants To My Clients, I “The Virtual Assistant Code of Ethics and
must comply with certain obligations and
promise that… Excellence that I aspire to.”
responsibilities in order to be taken seri-
ously by clients and peers alike.
• I will accurately repre-
Yes, we have a Code of Ethics which I sent what my practice is capa-
have posted onto my blog—go ahead, ble of in all marketing, advertising
have a look - and promotional materials. • I will honour my
http://cosmicxpressservices.wordpress. contracts, agree-
• I will accurately represent my ments and commit-
com/2009/03/21/the-ethics-of-a-virtual-
skills, recognizing my limitations and ments.
assistant/ (if you copy and past this URL
only offering professional services
make sure to take out any spaces) • I will only make commitments
that I feel competent to provide.
The Code of Ethics which I am referring that are within my power and abili-
to are taken from the Chamber of Com-
• I will inform prospective clients ties to deliver.
of any conditions that I am aware of
merce (with permission) and these are
that could limit my effectiveness. • I will accept responsibility for all
standards that they expect from all their
work I do, admit mistakes and do
members. These standards ensure that • I will place each client’s best whatever is possible to rectify any
all Virtual Assistance strive for the high- interest first and foremost, making problems that arise.
est ideals of honour and dignity that they reasonably certain that I have the
can. necessary skills and resources to • I will maintain the highest level
provide the support needed before of professionalism, and refrain from
Below is the Virtual Assistant Code of
entering into a client relationship. misrepresenting any authority en-
Ethics and Excellence that I aspire
trusted to me.
to. They stand for the highest ideals of • I will clearly communicate the
honour and dignity within the VA indus- terms and conditions of any client • I will maintain accurate and suffi-
try. I undertake to do my best to uphold relationship, identifying the respon- cient records of all client work.
these ethics and always to do my best for sibilities of all parties, and docu-
you. menting these provisions in a signed
agreement.

3. Page 3
Cont. - The VA Code of Ethics
• I will safeguard and protect all • I will serve as an effective pro- Watch out for next months issue for
private and confidential information fessional representative of my clients the next part of The Code of Ethics—
entrusted to me or obtained in the when asked to do so, and do every- To My Colleagues,
course of any working relationship. thing within my power to protect the
I promise that…
interest of my cli-
• I will not release any client infor-
ents at all times.
mation without prior consent or
unless given instruction or permis-
sion by client to do so on his or her
“To my Colleagues, I promise
behalf.
that…”
• I will ensure that electronic and
hardcopy record disposal is handled
in a confidential and secure manner.
Watch out for next months issue
News Flash!!
We have many exciting and varied ideas for future issues of our
Cosmicxpress Virtual Secretarial Services
Newsletter so please DO NOT unsubscribe.
Cob Orchard
Willow Road 1. If you would like to find out more about our Link Referral
Wichenford
Worcester Scheme where you can receive an HOURs worth of FREE
WR6 6YB
WORK**
WORK for a referral from your website, please contact
Phone: 01886 888319 / 07918742983
Fax: 0870 2887988 us for further details.
E-mail: cosmicxpress@btconnect.com
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When you need a spare pair of touch if you would like to feature here.
hands…
3. Next Month : Telephone Answering Service and more ...
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CosmicXpress staff.
UK
Association of
Virtual