View webinar here: https://contactually.wistia.com/medias/s2szxdcymp Join Contactually and HappyFox on Tuesday, June 30th at 1pm EST for a webinar that will outline how top companies buildthe lasting relationships with their customers and how you can leverage their best practices. During this webinar, we'll answer the following questions: How can a company anticipate a customer's needs before the customers ask? What kinds of relationships can a company build in order to solidify an impactful and long term commitment with customers? How do the best companies build great rapport with their customers? Don't miss out on the chance to learn customer relationship building tactics from top companies.

1. The 7 Secrets to Success:
How the Best Companies
Keep Their Customers Happy

2. Who are we?
Tony Cappaert
Co-Founder & COO
Mani Karthik
Marketing Director

3. • Why should we care about keeping
customers happy?
• 7 ways to keep your customers happy
• BONUS — wait for the end!
What we’ll cover today

4. appy customers are good for busine

5. • In a 2012 survey, only 37% of brands receive good or
excellent customer service scores. Source: Forrester
Research
• “Up to 60% of consumers will pay more for a better
customer experience.” Source: Desk
• “Average annual value of each customer relationship lost to
a competitor or abandoned – $289.” Source: Genesys Report
The data doesn’t lie

6. 89% of customers will leave you
for a competitor if they
encounter bad service

8. #1: Listen to What Your
Customers are Saying

9. • So many companies fall into the trap of constantly talking,
but not listening
• While creating and sharing great content is important,
listening for your customers and engaging with them in
multiple channels is key
important to have a two-way dialog

10. Two tools to better listen
to your customers

13. #2: Genuinely Interact

14. #3: Respect Your
Customers

15. #4: Continue to
Deliver Value

16. #5: Treat Them
Like a Partner

17. #6: Everyone Makes
Mistakes (So Be Honest
When You Do!)

18. #7: Follow Up &
Deliver on Your
Promises

20. BONUS!!

21. ’ve put together a special for you to
• TBD
• 15 free follow-up templates ($199
value)
• Start a trial by Fri and your
templates will be automatically
added in your account by Mon!
• http://contactually.com/invite/sumall