ServiceNow Training in Bangalore +91-80-41714862 & 63(Landline) +91-80-65639331 / 9738058993 (Mobile) contact@codefruxtechnology.com http://codefruxtechnology.com/servicenow-training-bangalore.aspx

1. ServiceNow

2. Agenda
• Introduction
• What is ServiceNow
• Benefits of ServiceNow
• Why ServiceNow
• Who uses ServiceNow
• Products of ServiceNow
• Who can Learn ServiceNow
• #Trending : ServiceNow Jobs

3. Introduction
• ServiceNow is a cloud based platform-as-a-service
(PaaS) provider of IT service management.
• It was found in 2003 by Fred Luddy, David Loo, Don
Goodliffe, Bow Ruggeri.
• Headquartered in Santa Clara, California.

4. What is ServiceNow
• ServiceNow is an IT Service Management tool
designed as per ITIL guidelines.
• Used in raising incidents, changes, analyzing problem
& generating reports.
• Maintains the record of all assets & configuration as
CMDB.
• A single cloud platform with one user interface & one
data model.

5. ServiceNow App & Platform
*Source:http://www.servicenow.com

6. ServiceNow for Enterprise
*Source:http://www.servicenow.com

7. Benefits of ServiceNow
• On-demand IT Service Management.
• IT governance functions.
• Guaranteed performance
• Availability
• Continuity of service.
• Data confidentiality and integrity.

8. Why ServiceNow
• Reduction of ITSM costs by 60% – 80%.
• Zero-cost on non-disruptive upgrades.
• Low-cost & a Simple subscription model
• Process improvements with agility & low risk.
• Uses Technology as a tool & not a barrier.
• Don’t have to choose between upgrading &
configuring.

9. Who Uses ServiceNow
• Employees - to request IT business services.
• IT support staffs - to manage service requests,
incidents and problems.
• Administrators - to manage the applications available
to selected users, granting them roles & other access
controls.
• Implementers - to deploy process applications &
platform features that address an organization's business
needs.
• Developers - to create new functionality with scripts or
custom applications to extend standard configurations.

10. ERP for IT
*Source:http://www.servicenow.com

11. ServiceNow Products
• IT service automation Application - Helps IT spend
more time delivering innovative business solutions &
less time managing infrastructure overhead.
• Project Portfolio Management Applications –
Includes demand, project portfolio, resource
management & SDLC.
• Service Automation Platform - a highly configurable,
approachable & extensible cloud platform built on an
enterprise-grade infrastructure.
• Custom Application Development - developers can
rapidly turn ideas into working applications.
*Source:http://www.servicenow.com

12. ServiceNow Products
• Orchestration - enables the automation of processes
that involve systems and applications outside of the
ServiceNow environment.
• ServiceWatch - has an innovative top-down approach
to discovering and mapping the relationships between
data center components that comprise specific business
services, providing insights on their performance.
• Discovery - identifies IP-enabled configuration items
(CIs), maps their interdependencies, and populates and
maintains them in the ServiceNow Configuration
Management Database (CMDB).
*Source:http://www.servicenow.com

13. ServiceNow Products
• Performance Analytics - an easy-to-use, cloud-based
IT and business intelligence (BI) application designed
for reporting and analyzing performance in
ServiceNow.
• Work Management - helps organizations manage
work tasks of any kind that need to be performed on
location.
• HR Service Automation – a service management that
principles to help automate standardized human
resources (HR) processes within your organization.
*Source:http://www.servicenow.com

14. Who can Learn ServiceNow
• There are no prerequisites required for learning
ServiceNow.
• Although, awareness of programming knowledge
would be little helpful during the course.
• Every API feature used, will be based on the
ServiceNow platform.

15. #Trending : ServiceNow Jobs
*Source:http://www.simplyhired.com

16. Salary Trends
*Source:http://www.indeed.com

17. Q & A
Q & A

19. CodeFrux Technologies
#13, Third Floor, 5th Cross,
6th Block 60ft Road
(Canara Bank Road)
Koramangala,
Bengaluru 560095, Karnataka
+91-80-41714862 & 63 (Landline)
+91-80-65639331 / 9738058993 (Mobile)
contact@codefruxtechnology.com
http://www.codefruxtechnology.com