SlideShare a Scribd company logo

Usable forms Media Trust 2010

This presentation on creating better forms focuses on making things easy to read.

1 of 24
Download to read offline
Usable forms
Caroline Jarrett
FORMS
CONTENT
A bit about me:
Caroline Jarrett
My paid-for work:
Consultancy: www.effortmark.co.uk
Training: www.usabilitythatworks.com
My free stuff:
Forms advice: www.formsthatwork.com
Editing tips: www.editingthatworks.com
Columns: www.usabilitynews.com
“Caroline’s Corner”
Our feelings towards forms can vary
• Here is a picture of an envelope.
• Do you have any emotional reaction
to envelopes like this?
• If so, what?
Three layers
of the form
Relationship:
why your organisation has a form
why your user fills it in
Conversation:
the questions and answers
Appearance:
what it looks like
Relationship: why have a form anyway?
Forms organise but also create distance.
• In favour of forms:
– Reduce personal contact
– An orderly way of collecting information
– The start point of a process
– Finish up as records
• Against forms:
– Reduce personal contact
– Create barriers between
organisations and people
– Inflexible: processes change,
the form stays the same
Top tip:
find the person who uses the data on the form

Recommended

Ideas for design of complex transactions by @cjforms 2013
Ideas for design of complex transactions by @cjforms 2013Ideas for design of complex transactions by @cjforms 2013
Ideas for design of complex transactions by @cjforms 2013Caroline Jarrett
 
E-forms: saving work or creating stress?
E-forms: saving work or creating stress?E-forms: saving work or creating stress?
E-forms: saving work or creating stress?Caroline Jarrett
 
Design tips for complex forms Malta 2012
Design tips for complex forms Malta 2012Design tips for complex forms Malta 2012
Design tips for complex forms Malta 2012Caroline Jarrett
 
Designing forms for technical specialists by @cjforms
Designing forms for technical specialists by @cjformsDesigning forms for technical specialists by @cjforms
Designing forms for technical specialists by @cjformsCaroline Jarrett
 
Complex forms at Clarity2010
Complex forms at Clarity2010Complex forms at Clarity2010
Complex forms at Clarity2010Caroline Jarrett
 
Forms that work: Understanding forms to improve their design by @cjforms
Forms that work: Understanding forms to improve their design by @cjformsForms that work: Understanding forms to improve their design by @cjforms
Forms that work: Understanding forms to improve their design by @cjformsCaroline Jarrett
 

More Related Content

Similar to Usable forms Media Trust 2010

LIB300 Week 9 finding, analyzing, and documenting information
LIB300 Week 9 finding, analyzing, and documenting informationLIB300 Week 9 finding, analyzing, and documenting information
LIB300 Week 9 finding, analyzing, and documenting informationDr. Russell Rodrigo
 
DevPeers UX process Phase 1
DevPeers UX process Phase 1DevPeers UX process Phase 1
DevPeers UX process Phase 1Shuyen Phoon
 
[Lean career] build your network
[Lean career] build your network[Lean career] build your network
[Lean career] build your networkLean Career
 
Linked in to improve your sales waukesha chamber
Linked in to improve your sales   waukesha chamberLinked in to improve your sales   waukesha chamber
Linked in to improve your sales waukesha chamberPhil Gerbyshak
 
Effective Personal Branding
Effective Personal BrandingEffective Personal Branding
Effective Personal Brandingitmarketing_by
 
Lesson 1.pptx
Lesson 1.pptxLesson 1.pptx
Lesson 1.pptxLyDang35
 
Job Hunting 101
Job  Hunting 101Job  Hunting 101
Job Hunting 101UNL PRSSA
 
Career Preparation Skills
Career Preparation SkillsCareer Preparation Skills
Career Preparation Skillstitilayofalade
 
A Guide to Networking
A Guide to NetworkingA Guide to Networking
A Guide to NetworkingJohn Kniering
 
Internship Search Strategies
Internship Search StrategiesInternship Search Strategies
Internship Search StrategiesAngel Seto
 
guide_findajob.pdf
guide_findajob.pdfguide_findajob.pdf
guide_findajob.pdfmerag76668
 
Practicum Final
Practicum FinalPracticum Final
Practicum Finalsamantha
 
Networking, Job Seeking & Social Media
Networking, Job Seeking & Social MediaNetworking, Job Seeking & Social Media
Networking, Job Seeking & Social MediaMark Hennessey
 
Networking, job seeking & social media
Networking, job seeking & social mediaNetworking, job seeking & social media
Networking, job seeking & social mediaMark Hennessey
 
URL to IRL: Networking
URL to IRL: NetworkingURL to IRL: Networking
URL to IRL: NetworkingHannah Morgan
 
Getting hired jan2015
Getting hired jan2015Getting hired jan2015
Getting hired jan2015Gregory Shove
 
How to prepare for a career fair
How to prepare for a career fairHow to prepare for a career fair
How to prepare for a career fairAlicia Jessop
 

Similar to Usable forms Media Trust 2010 (20)

Lecture 3
Lecture 3Lecture 3
Lecture 3
 
LIB300 Week 9 finding, analyzing, and documenting information
LIB300 Week 9 finding, analyzing, and documenting informationLIB300 Week 9 finding, analyzing, and documenting information
LIB300 Week 9 finding, analyzing, and documenting information
 
DevPeers UX process Phase 1
DevPeers UX process Phase 1DevPeers UX process Phase 1
DevPeers UX process Phase 1
 
[Lean career] build your network
[Lean career] build your network[Lean career] build your network
[Lean career] build your network
 
Linked in to improve your sales waukesha chamber
Linked in to improve your sales   waukesha chamberLinked in to improve your sales   waukesha chamber
Linked in to improve your sales waukesha chamber
 
Effective Personal Branding
Effective Personal BrandingEffective Personal Branding
Effective Personal Branding
 
Lesson 1.pptx
Lesson 1.pptxLesson 1.pptx
Lesson 1.pptx
 
Job Hunting 101
Job  Hunting 101Job  Hunting 101
Job Hunting 101
 
Career Preparation Skills
Career Preparation SkillsCareer Preparation Skills
Career Preparation Skills
 
A Guide to Networking
A Guide to NetworkingA Guide to Networking
A Guide to Networking
 
Internship Search Strategies
Internship Search StrategiesInternship Search Strategies
Internship Search Strategies
 
Reboot Camp for Moms - Set Your Job Search Strategy
Reboot Camp for Moms - Set Your Job Search Strategy Reboot Camp for Moms - Set Your Job Search Strategy
Reboot Camp for Moms - Set Your Job Search Strategy
 
guide_findajob.pdf
guide_findajob.pdfguide_findajob.pdf
guide_findajob.pdf
 
Practicum Final
Practicum FinalPracticum Final
Practicum Final
 
Networking, Job Seeking & Social Media
Networking, Job Seeking & Social MediaNetworking, Job Seeking & Social Media
Networking, Job Seeking & Social Media
 
Networking, job seeking & social media
Networking, job seeking & social mediaNetworking, job seeking & social media
Networking, job seeking & social media
 
URL to IRL: Networking
URL to IRL: NetworkingURL to IRL: Networking
URL to IRL: Networking
 
User centered expert reviews
User centered expert reviewsUser centered expert reviews
User centered expert reviews
 
Getting hired jan2015
Getting hired jan2015Getting hired jan2015
Getting hired jan2015
 
How to prepare for a career fair
How to prepare for a career fairHow to prepare for a career fair
How to prepare for a career fair
 

More from Caroline Jarrett

2023 Surveys that work Olin.pptx
2023 Surveys that work Olin.pptx2023 Surveys that work Olin.pptx
2023 Surveys that work Olin.pptxCaroline Jarrett
 
The Phylogenetic Tree in forms design - making forms work for complex academ...
The Phylogenetic Tree in forms design - making forms work for complex  academ...The Phylogenetic Tree in forms design - making forms work for complex  academ...
The Phylogenetic Tree in forms design - making forms work for complex academ...Caroline Jarrett
 
Four ways to make a better survey WebExpo2023
Four ways to make a better survey WebExpo2023Four ways to make a better survey WebExpo2023
Four ways to make a better survey WebExpo2023Caroline Jarrett
 
Content design in practice May 2023.pptx
Content design in practice May 2023.pptxContent design in practice May 2023.pptx
Content design in practice May 2023.pptxCaroline Jarrett
 
Two ways to improve your survey, webinar for Delib 2023.pptx
Two ways to improve your survey, webinar for Delib 2023.pptxTwo ways to improve your survey, webinar for Delib 2023.pptx
Two ways to improve your survey, webinar for Delib 2023.pptxCaroline Jarrett
 
How to save money by fixing forms, WebExpo2023
How to save money by fixing forms, WebExpo2023How to save money by fixing forms, WebExpo2023
How to save money by fixing forms, WebExpo2023Caroline Jarrett
 
How to look at a form Boye 22.pptx
How to look at a form Boye 22.pptxHow to look at a form Boye 22.pptx
How to look at a form Boye 22.pptxCaroline Jarrett
 
Prune tune postpone explain.pptx
Prune tune postpone explain.pptxPrune tune postpone explain.pptx
Prune tune postpone explain.pptxCaroline Jarrett
 
What is a service designer SDinGOV 22 with all stickies.pptx
What is a service designer SDinGOV 22 with all stickies.pptxWhat is a service designer SDinGOV 22 with all stickies.pptx
What is a service designer SDinGOV 22 with all stickies.pptxCaroline Jarrett
 
Helping teenage boys to become responsible adults.pptx
Helping teenage boys to become responsible adults.pptxHelping teenage boys to become responsible adults.pptx
Helping teenage boys to become responsible adults.pptxCaroline Jarrett
 
Some thoughts on surveys: Boye and Company member conference call
Some thoughts on surveys: Boye and Company member conference callSome thoughts on surveys: Boye and Company member conference call
Some thoughts on surveys: Boye and Company member conference callCaroline Jarrett
 
Better surveys - presentation to Loyal Health March 2022.pptx
Better surveys - presentation to Loyal Health March 2022.pptxBetter surveys - presentation to Loyal Health March 2022.pptx
Better surveys - presentation to Loyal Health March 2022.pptxCaroline Jarrett
 
Surveys that work:training course for Rosenfeld Media, day 1
Surveys that work:training course for Rosenfeld Media, day 1Surveys that work:training course for Rosenfeld Media, day 1
Surveys that work:training course for Rosenfeld Media, day 1Caroline Jarrett
 
Surveys that work: training course for Rosenfeld media, day 2
Surveys that work: training course for Rosenfeld media, day 2Surveys that work: training course for Rosenfeld media, day 2
Surveys that work: training course for Rosenfeld media, day 2Caroline Jarrett
 
Surveys that work: training course for Rosenfeld Media, day 3
Surveys that work: training course for Rosenfeld Media, day 3 Surveys that work: training course for Rosenfeld Media, day 3
Surveys that work: training course for Rosenfeld Media, day 3 Caroline Jarrett
 
Surveys that work: an introduction to the Survey Octopus and Total Survey Error
Surveys that work: an introduction to the Survey Octopus and Total Survey ErrorSurveys that work: an introduction to the Survey Octopus and Total Survey Error
Surveys that work: an introduction to the Survey Octopus and Total Survey ErrorCaroline Jarrett
 
The inevitable survey 2021
The inevitable survey 2021The inevitable survey 2021
The inevitable survey 2021Caroline Jarrett
 
Surveys that work: a webinar for FocusVision 2021
Surveys that work: a webinar for FocusVision 2021Surveys that work: a webinar for FocusVision 2021
Surveys that work: a webinar for FocusVision 2021Caroline Jarrett
 
Surveys that work: a webinar for UXPA 2021
Surveys that work: a webinar for UXPA 2021Surveys that work: a webinar for UXPA 2021
Surveys that work: a webinar for UXPA 2021Caroline Jarrett
 
A chat about forms xgov 2020 cjforms
A chat about forms xgov 2020 cjformsA chat about forms xgov 2020 cjforms
A chat about forms xgov 2020 cjformsCaroline Jarrett
 

More from Caroline Jarrett (20)

2023 Surveys that work Olin.pptx
2023 Surveys that work Olin.pptx2023 Surveys that work Olin.pptx
2023 Surveys that work Olin.pptx
 
The Phylogenetic Tree in forms design - making forms work for complex academ...
The Phylogenetic Tree in forms design - making forms work for complex  academ...The Phylogenetic Tree in forms design - making forms work for complex  academ...
The Phylogenetic Tree in forms design - making forms work for complex academ...
 
Four ways to make a better survey WebExpo2023
Four ways to make a better survey WebExpo2023Four ways to make a better survey WebExpo2023
Four ways to make a better survey WebExpo2023
 
Content design in practice May 2023.pptx
Content design in practice May 2023.pptxContent design in practice May 2023.pptx
Content design in practice May 2023.pptx
 
Two ways to improve your survey, webinar for Delib 2023.pptx
Two ways to improve your survey, webinar for Delib 2023.pptxTwo ways to improve your survey, webinar for Delib 2023.pptx
Two ways to improve your survey, webinar for Delib 2023.pptx
 
How to save money by fixing forms, WebExpo2023
How to save money by fixing forms, WebExpo2023How to save money by fixing forms, WebExpo2023
How to save money by fixing forms, WebExpo2023
 
How to look at a form Boye 22.pptx
How to look at a form Boye 22.pptxHow to look at a form Boye 22.pptx
How to look at a form Boye 22.pptx
 
Prune tune postpone explain.pptx
Prune tune postpone explain.pptxPrune tune postpone explain.pptx
Prune tune postpone explain.pptx
 
What is a service designer SDinGOV 22 with all stickies.pptx
What is a service designer SDinGOV 22 with all stickies.pptxWhat is a service designer SDinGOV 22 with all stickies.pptx
What is a service designer SDinGOV 22 with all stickies.pptx
 
Helping teenage boys to become responsible adults.pptx
Helping teenage boys to become responsible adults.pptxHelping teenage boys to become responsible adults.pptx
Helping teenage boys to become responsible adults.pptx
 
Some thoughts on surveys: Boye and Company member conference call
Some thoughts on surveys: Boye and Company member conference callSome thoughts on surveys: Boye and Company member conference call
Some thoughts on surveys: Boye and Company member conference call
 
Better surveys - presentation to Loyal Health March 2022.pptx
Better surveys - presentation to Loyal Health March 2022.pptxBetter surveys - presentation to Loyal Health March 2022.pptx
Better surveys - presentation to Loyal Health March 2022.pptx
 
Surveys that work:training course for Rosenfeld Media, day 1
Surveys that work:training course for Rosenfeld Media, day 1Surveys that work:training course for Rosenfeld Media, day 1
Surveys that work:training course for Rosenfeld Media, day 1
 
Surveys that work: training course for Rosenfeld media, day 2
Surveys that work: training course for Rosenfeld media, day 2Surveys that work: training course for Rosenfeld media, day 2
Surveys that work: training course for Rosenfeld media, day 2
 
Surveys that work: training course for Rosenfeld Media, day 3
Surveys that work: training course for Rosenfeld Media, day 3 Surveys that work: training course for Rosenfeld Media, day 3
Surveys that work: training course for Rosenfeld Media, day 3
 
Surveys that work: an introduction to the Survey Octopus and Total Survey Error
Surveys that work: an introduction to the Survey Octopus and Total Survey ErrorSurveys that work: an introduction to the Survey Octopus and Total Survey Error
Surveys that work: an introduction to the Survey Octopus and Total Survey Error
 
The inevitable survey 2021
The inevitable survey 2021The inevitable survey 2021
The inevitable survey 2021
 
Surveys that work: a webinar for FocusVision 2021
Surveys that work: a webinar for FocusVision 2021Surveys that work: a webinar for FocusVision 2021
Surveys that work: a webinar for FocusVision 2021
 
Surveys that work: a webinar for UXPA 2021
Surveys that work: a webinar for UXPA 2021Surveys that work: a webinar for UXPA 2021
Surveys that work: a webinar for UXPA 2021
 
A chat about forms xgov 2020 cjforms
A chat about forms xgov 2020 cjformsA chat about forms xgov 2020 cjforms
A chat about forms xgov 2020 cjforms
 

Recently uploaded

Storyboard.pdfbueiearviaelvr;aeibvribrvipervwbv
Storyboard.pdfbueiearviaelvr;aeibvribrvipervwbvStoryboard.pdfbueiearviaelvr;aeibvribrvipervwbv
Storyboard.pdfbueiearviaelvr;aeibvribrvipervwbv22nvatafu
 
40 Shots.docxmjggggggggggggmgjjjjjjjjjjmjm
40 Shots.docxmjggggggggggggmgjjjjjjjjjjmjm40 Shots.docxmjggggggggggggmgjjjjjjjjjjmjm
40 Shots.docxmjggggggggggggmgjjjjjjjjjjmjm22nvatafu
 
Anavi Gold And Diamond Ring by Dishis Designer Jewellery.pdf
Anavi Gold And Diamond Ring by Dishis Designer Jewellery.pdfAnavi Gold And Diamond Ring by Dishis Designer Jewellery.pdf
Anavi Gold And Diamond Ring by Dishis Designer Jewellery.pdfanishdishis
 
Concept of Partition Wall Panelling Cladding.ppt
Concept of Partition Wall Panelling Cladding.pptConcept of Partition Wall Panelling Cladding.ppt
Concept of Partition Wall Panelling Cladding.pptAr. TANIA BERA
 
Hill Area development- Issues and Options
Hill Area development- Issues and OptionsHill Area development- Issues and Options
Hill Area development- Issues and OptionsJIT KUMAR GUPTA
 
Interior Landscape and Landscape Features Extraction
Interior Landscape and Landscape Features ExtractionInterior Landscape and Landscape Features Extraction
Interior Landscape and Landscape Features ExtractionNityaSharma77
 
Cargo joggers tech pack for womenswear used in industry
Cargo joggers tech pack for womenswear used in industryCargo joggers tech pack for womenswear used in industry
Cargo joggers tech pack for womenswear used in industryDarshiniPatel16
 
Trends and Innovations: Home Decor in 2023
Trends and Innovations: Home Decor in 2023Trends and Innovations: Home Decor in 2023
Trends and Innovations: Home Decor in 2023maker Money
 
Task Pack 1- Nature - Ula Academics KIDS.pdf
Task Pack 1- Nature - Ula Academics KIDS.pdfTask Pack 1- Nature - Ula Academics KIDS.pdf
Task Pack 1- Nature - Ula Academics KIDS.pdfUla Academics
 
The Role Of Antique Mirrors In Boutique Hotel Design
The Role Of Antique Mirrors In Boutique Hotel DesignThe Role Of Antique Mirrors In Boutique Hotel Design
The Role Of Antique Mirrors In Boutique Hotel DesignAlbany Glass
 
SECMOL School In Leh- A Role Model of Vernacular , Passive and Sustainable H...
SECMOL School In Leh- A  Role Model of Vernacular , Passive and Sustainable H...SECMOL School In Leh- A  Role Model of Vernacular , Passive and Sustainable H...
SECMOL School In Leh- A Role Model of Vernacular , Passive and Sustainable H...JIT KUMAR GUPTA
 
Mother Courage and Her Children Shop Order.pdf
Mother Courage and Her Children Shop Order.pdfMother Courage and Her Children Shop Order.pdf
Mother Courage and Her Children Shop Order.pdfLizShek
 
Explore the Culinary Delights by the Pool.pdf
Explore the Culinary Delights by the Pool.pdfExplore the Culinary Delights by the Pool.pdf
Explore the Culinary Delights by the Pool.pdfCREATIVEDESIGNS9
 
urban design case study of old city Jodhpur
urban design case study of  old city Jodhpururban design case study of  old city Jodhpur
urban design case study of old city JodhpurSreyaseeNath1
 
EXPLORING VARIOUS UI INTERACTION PATTERNS
EXPLORING VARIOUS UI INTERACTION PATTERNSEXPLORING VARIOUS UI INTERACTION PATTERNS
EXPLORING VARIOUS UI INTERACTION PATTERNSROHISIVAM
 
sustainable-interior-design-strategy-with-case-study_TANIA-BERA.ppt
sustainable-interior-design-strategy-with-case-study_TANIA-BERA.pptsustainable-interior-design-strategy-with-case-study_TANIA-BERA.ppt
sustainable-interior-design-strategy-with-case-study_TANIA-BERA.pptAr. TANIA BERA
 
MidJourney: How to Prompt on Midjourney and Other AI Tools for Creatives
MidJourney: How to Prompt on Midjourney and Other AI Tools for CreativesMidJourney: How to Prompt on Midjourney and Other AI Tools for Creatives
MidJourney: How to Prompt on Midjourney and Other AI Tools for CreativesSaurav Srivastava
 

Recently uploaded (17)

Storyboard.pdfbueiearviaelvr;aeibvribrvipervwbv
Storyboard.pdfbueiearviaelvr;aeibvribrvipervwbvStoryboard.pdfbueiearviaelvr;aeibvribrvipervwbv
Storyboard.pdfbueiearviaelvr;aeibvribrvipervwbv
 
40 Shots.docxmjggggggggggggmgjjjjjjjjjjmjm
40 Shots.docxmjggggggggggggmgjjjjjjjjjjmjm40 Shots.docxmjggggggggggggmgjjjjjjjjjjmjm
40 Shots.docxmjggggggggggggmgjjjjjjjjjjmjm
 
Anavi Gold And Diamond Ring by Dishis Designer Jewellery.pdf
Anavi Gold And Diamond Ring by Dishis Designer Jewellery.pdfAnavi Gold And Diamond Ring by Dishis Designer Jewellery.pdf
Anavi Gold And Diamond Ring by Dishis Designer Jewellery.pdf
 
Concept of Partition Wall Panelling Cladding.ppt
Concept of Partition Wall Panelling Cladding.pptConcept of Partition Wall Panelling Cladding.ppt
Concept of Partition Wall Panelling Cladding.ppt
 
Hill Area development- Issues and Options
Hill Area development- Issues and OptionsHill Area development- Issues and Options
Hill Area development- Issues and Options
 
Interior Landscape and Landscape Features Extraction
Interior Landscape and Landscape Features ExtractionInterior Landscape and Landscape Features Extraction
Interior Landscape and Landscape Features Extraction
 
Cargo joggers tech pack for womenswear used in industry
Cargo joggers tech pack for womenswear used in industryCargo joggers tech pack for womenswear used in industry
Cargo joggers tech pack for womenswear used in industry
 
Trends and Innovations: Home Decor in 2023
Trends and Innovations: Home Decor in 2023Trends and Innovations: Home Decor in 2023
Trends and Innovations: Home Decor in 2023
 
Task Pack 1- Nature - Ula Academics KIDS.pdf
Task Pack 1- Nature - Ula Academics KIDS.pdfTask Pack 1- Nature - Ula Academics KIDS.pdf
Task Pack 1- Nature - Ula Academics KIDS.pdf
 
The Role Of Antique Mirrors In Boutique Hotel Design
The Role Of Antique Mirrors In Boutique Hotel DesignThe Role Of Antique Mirrors In Boutique Hotel Design
The Role Of Antique Mirrors In Boutique Hotel Design
 
SECMOL School In Leh- A Role Model of Vernacular , Passive and Sustainable H...
SECMOL School In Leh- A  Role Model of Vernacular , Passive and Sustainable H...SECMOL School In Leh- A  Role Model of Vernacular , Passive and Sustainable H...
SECMOL School In Leh- A Role Model of Vernacular , Passive and Sustainable H...
 
Mother Courage and Her Children Shop Order.pdf
Mother Courage and Her Children Shop Order.pdfMother Courage and Her Children Shop Order.pdf
Mother Courage and Her Children Shop Order.pdf
 
Explore the Culinary Delights by the Pool.pdf
Explore the Culinary Delights by the Pool.pdfExplore the Culinary Delights by the Pool.pdf
Explore the Culinary Delights by the Pool.pdf
 
urban design case study of old city Jodhpur
urban design case study of  old city Jodhpururban design case study of  old city Jodhpur
urban design case study of old city Jodhpur
 
EXPLORING VARIOUS UI INTERACTION PATTERNS
EXPLORING VARIOUS UI INTERACTION PATTERNSEXPLORING VARIOUS UI INTERACTION PATTERNS
EXPLORING VARIOUS UI INTERACTION PATTERNS
 
sustainable-interior-design-strategy-with-case-study_TANIA-BERA.ppt
sustainable-interior-design-strategy-with-case-study_TANIA-BERA.pptsustainable-interior-design-strategy-with-case-study_TANIA-BERA.ppt
sustainable-interior-design-strategy-with-case-study_TANIA-BERA.ppt
 
MidJourney: How to Prompt on Midjourney and Other AI Tools for Creatives
MidJourney: How to Prompt on Midjourney and Other AI Tools for CreativesMidJourney: How to Prompt on Midjourney and Other AI Tools for Creatives
MidJourney: How to Prompt on Midjourney and Other AI Tools for Creatives
 

Usable forms Media Trust 2010

  • 2. A bit about me: Caroline Jarrett My paid-for work: Consultancy: www.effortmark.co.uk Training: www.usabilitythatworks.com My free stuff: Forms advice: www.formsthatwork.com Editing tips: www.editingthatworks.com Columns: www.usabilitynews.com “Caroline’s Corner”
  • 3. Our feelings towards forms can vary • Here is a picture of an envelope. • Do you have any emotional reaction to envelopes like this? • If so, what?
  • 4. Three layers of the form Relationship: why your organisation has a form why your user fills it in Conversation: the questions and answers Appearance: what it looks like
  • 5. Relationship: why have a form anyway? Forms organise but also create distance. • In favour of forms: – Reduce personal contact – An orderly way of collecting information – The start point of a process – Finish up as records • Against forms: – Reduce personal contact – Create barriers between organisations and people – Inflexible: processes change, the form stays the same
  • 6. Top tip: find the person who uses the data on the form
  • 7. Relationship: what makes a user fill them in? © Graeme MacKay, used with permission
  • 8. A good form balances rewards and effort
  • 9. Top tip: say what the form is for – in your user’s words
  • 10. Three layers of the form Relationship: why your organisation has a form why your user fills it in Conversation: the questions and answers Appearance: what it looks like
  • 11. An example: problems in conversation
  • 13. An example: problems in conversation
  • 15. Top tips for a better conversation • Ask questions that the users can answer – from their own heads – from materials that are to hand at the time they fill in the form • Use plain language – write to this particular user as an individual – use a consistent, neutral-to-friendly tone of voice • Offer help – on the web, with a specific web link – on the phone, with a real person – in person
  • 16. Three layers of the form Relationship: why your organisation has a form why your user fills it in Conversation: the questions and answers Appearance: what it looks like
  • 17. If you can’t read it, you can’t use it • We just learned about: – contrast – size – style • Offer other formats • Put the message about large print in large print
  • 18. Reading is different from using • I will give you ONE of these two tasks: – “Look for something to help you plan your assignment” – “Find out how to contact the Open University”
  • 20. User never glances at the header until the task requires header-type information Looking for ‘contact us’Looking for ‘planning’
  • 21. Reading forms is different from using them
  • 22. Top tip: test the form – ideally where it will be used
  • 23. An improved form • Reorganised – separated employer and employee sections – boxes around topics • Better wording • Direct links to online help for employer • Shows how hard forms design can be
  • 24. Questions? Caroline Jarrett carolinej@effortmark.co.uk 01525 370379 I’m a consultant, hire me: Consultancy: www.effortmark.co.uk Training: www.usabilitythatworks.com Free stuff: Forms advice: www.formsthatwork.com Editing: www.editingthatworks.com Columns: www.usabilitynews.com “Caroline’s Corner”