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How I got started
in forms and usability
Caroline Jarrett
UPA 2010 Munich
FORMS
CONTENT
A bit about me: Caroline Jarrett
Consultancy: www.effortmark.co.uk caroline.jarrett@effortmark.co.uk
Forms advice: www.formsthatwork.com twitter @cjforms
Training: www.usabilitythatworks.com
Editing tips: www.editingthatworks.com
Jarrett and Gaffney (2008)
Forms that work:
Designing web forms
for usability
Morgan Kaufmann
Stone, Jarrett, Woodroffe
and Minocha (2005)
User interface
design and
evaluation
Morgan Kaufmann
2
3
Why is a tax form worrying
when it is still in the envelope?
The relationship of forms:
the goals of user and organisation
• Users and their goals
– Who are the users?
– What do they want to achieve by filling in this form?
– Where are they filling it in?
– How do they feel about it?
• Organisations and their goals
– What are they collecting this data for?
– Who will make a decision based on this data?
4
The conversation of forms:
understanding the question, finding the answer
5
The appearance of forms:
if it looks good, it will be easier to use
6
7
I got started through working on tax forms.
It’s more conventional to apply for a job.
Two columns that are relevant:
“How not to get a job in usability”
http://www.usabilitynews.com/news/article1841.asp
“How to get a job in usability”
http://www.usabilitynews.com/news/article5784.asp
8
Question
time
Caroline Jarrett
caroline.jarrett@effortmark.co.uk
Twitter @cjforms
+44 1525 370379
I’m a consultant, hire me:
Consultancy: www.effortmark.co.uk
Training: www.usabilitythatworks.com
Free stuff:
Forms advice: www.formsthatwork.com
Editing: www.editingthatworks.com
Columns: www.usabilitynews.com
“Caroline’s Corner”
www.uxmatters.com
“Good Questions”
9
Question
time
Caroline Jarrett
caroline.jarrett@effortmark.co.uk
Twitter @cjforms
+44 1525 370379
I’m a consultant, hire me:
Consultancy: www.effortmark.co.uk
Training: www.usabilitythatworks.com
Free stuff:
Forms advice: www.formsthatwork.com
Editing: www.editingthatworks.com
Columns: www.usabilitynews.com
“Caroline’s Corner”
www.uxmatters.com
“Good Questions”
9

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Getting started in forms and usability, UPA Munich 2010

  • 1. How I got started in forms and usability Caroline Jarrett UPA 2010 Munich FORMS CONTENT
  • 2. A bit about me: Caroline Jarrett Consultancy: www.effortmark.co.uk caroline.jarrett@effortmark.co.uk Forms advice: www.formsthatwork.com twitter @cjforms Training: www.usabilitythatworks.com Editing tips: www.editingthatworks.com Jarrett and Gaffney (2008) Forms that work: Designing web forms for usability Morgan Kaufmann Stone, Jarrett, Woodroffe and Minocha (2005) User interface design and evaluation Morgan Kaufmann 2
  • 3. 3 Why is a tax form worrying when it is still in the envelope?
  • 4. The relationship of forms: the goals of user and organisation • Users and their goals – Who are the users? – What do they want to achieve by filling in this form? – Where are they filling it in? – How do they feel about it? • Organisations and their goals – What are they collecting this data for? – Who will make a decision based on this data? 4
  • 5. The conversation of forms: understanding the question, finding the answer 5
  • 6. The appearance of forms: if it looks good, it will be easier to use 6
  • 7. 7
  • 8. I got started through working on tax forms. It’s more conventional to apply for a job. Two columns that are relevant: “How not to get a job in usability” http://www.usabilitynews.com/news/article1841.asp “How to get a job in usability” http://www.usabilitynews.com/news/article5784.asp 8
  • 9. Question time Caroline Jarrett caroline.jarrett@effortmark.co.uk Twitter @cjforms +44 1525 370379 I’m a consultant, hire me: Consultancy: www.effortmark.co.uk Training: www.usabilitythatworks.com Free stuff: Forms advice: www.formsthatwork.com Editing: www.editingthatworks.com Columns: www.usabilitynews.com “Caroline’s Corner” www.uxmatters.com “Good Questions” 9
  • 10. Question time Caroline Jarrett caroline.jarrett@effortmark.co.uk Twitter @cjforms +44 1525 370379 I’m a consultant, hire me: Consultancy: www.effortmark.co.uk Training: www.usabilitythatworks.com Free stuff: Forms advice: www.formsthatwork.com Editing: www.editingthatworks.com Columns: www.usabilitynews.com “Caroline’s Corner” www.uxmatters.com “Good Questions” 9