Caroline Jarrett got her start in forms and usability through working on tax forms. The document discusses Jarrett's background and credentials, including her consultancy and various publications on forms design and usability. It also outlines some of the key relationships between users, organizations, and forms, such as understanding users' goals in filling out forms and how organizations will use the collected data. The presentation concludes with contact information for Jarrett and links to resources for forms advice, training, and free articles.