5. THE DIGITAL SPECTRUM
• Access & inclusion
• Skills (service users)
• Skills (organisations)
• Projects & products
• Transformation
• Sector transformation
(built on user-centred design)
5
• Convenience and choice
• Connectivity
• Access to information
• Access to services
Individuals
• External communication
• Efficiency of internal processes
• Connection to clients and stakeholders
• Information and business analytics
Organisations
• Integrated services
• Pooling resources
• Transformative scale
• Collective efficiencies
Sectors
6. 6
Information
A local food
bank advertises
its services
Identification
A GP refers a
person in crisis
to the food bank
Advice
The food bank
learns that the
person is
experiencing
rent arrears due
to benefit
sanctions and
connects the
person to their
local advice
bureau
Solution
Now aware of
what has led to
these sanctions,
the person
approaches
their local
authority to
resolve the
issue
Ongoing support
An
employment
social
enterprise
helps to find the
person
sustainable
work to avoid
crisis in the
future
FOCUSING ON THE USER
Mapping user journeys
7. 7
Ongoing supportSolution
Food bank GP Advice bureau Local authority Employment
social
enterprise
FOCUSING ON THE USER
Prioritising tech opportunities
Identification AdviceInformation Identification AdviceInformation
8. CAN WE SHIFT THE POWER DYNAMICS?
Org
Funders & Investors
Customers & Service Users
9. TOWARDS A MARKET FOR IMPACT
Org
Funders & Investors
Customers & Service Users
User Voice Market-based
approaches
Collaboration
vehicles
10. Invest, Adapt, Innovate
Invest in promising solutions Adapt existing solutions Innovate in gaps
User-centred
User journey mapping Tech landscape mapping Priorities for tech to transform
Sector focus
Network of social organisations Collaborative governance Open source
Pooled fund
Philanthropists & Foundations Businesses & Government Social investors
Focused funds for digital transformation
DIGITAL FUNDS
11. What can we learn
from civic tech about
investing in tech in
thematic areas of
social sector?
12. v
THANK YOU
Keep in touch: @trisml tris.lumley@thinknpc.org
@NPCthinks #NPCdigi
Editor's Notes
Delighted to be here
Background in charity sector – think tank, consultancy, innovation
Passionate about bring benefits of tech to tackle most important social issues
I’m intrigued about potential of a civic tech approach to social issues
Instead of cities as focus of collaboration, social issues
Here to share plans, and learn from your experience
Also Transform the Sector conference, talking about transforming through tech and data – Mike & Jessie from Powered by Data here if you want to learn more
To give you an idea of where I’m coming from
What do people think is the norm for charity effectiveness?
First principle of philanthropy
We’re not even delivering on that!
So what’s happening?
There is growing focus on inclusion & skills – critical – don’t want to double down on exclusion
There’s stuff happening in organisations, but more on social media, fundraising – not service delivery
And very little if anything on transforming whole sectors – bringing the real benefits of the Web – networks, connectedness, integration, changing relationship between the client and organisations
I won’t need to tell you about the importance of user journeys
But far from commonplace among charities – user-centred design
This is a simple pathway – point is that all of these interventions need to happen – it’s a value chain
What might tech do?
Yes – deliver individual products and services
But need integration across value chain – charities using APIs to connect services
And potential to put user in control – they can navigate, feedback, connect
Market for funding, NOT market for impact
How do we shift that?
So what’s exciting to me is to say how do we design around the humans?
Can we do this across a sector, not just as individual organisations?
Can we build vehicles that build on user-centred research, priorities?
Can we flip the model?
Pool the money
Work collaboratively with the charity sector, work in the open
But put the perspectives of users first – everything building on that
Then invest in promising solutions in sector
Bring in tech companies with solutions and skills
And spark innovation only where it’s needed
Does it make sense?
What are the insights from civic tech movement?
Tweaks to the model?