2. Background Cires Technology founded in March of 2003 by Eric Hartmann. Sole Proprietorship Fictitious Name Statement Reseller’s License Website Email Certified Technicians
5. Constraints Business Competition Cost of Goods Sold Too Few Customers Technology Continuously Changing Economic Travel Costs Limited Access to Capital
6. Problems Delays in Solving Customers Problems Technician’s Availability Distance Recording work preformed Poor Communication Outdated Web Site
7. Objective Make Cires Technology Better More Organized More Productive Better Record Keeping Better Communications More Profits
8. Scope Currently No System For Recording Data No Customer Feedback Slow Responses After Database to store all records Will Provide Customers a place to track their issues and give feedback Better Communication for Faster Responses
9. Requirements Improved Information System Call in and/or internet based customer contact to report problem Improved Communication Between Company, Customers and Field Technicians Cut down on time delays Updated Hardware Server, laptops, smart phones Specialized Software Integrating customer database, technician ticketing system and advanced billing and accounting
10. Alternatives 1. Buy and adapt alternative software and technology 2. Develop customized proprietary software 3. Combination of above (i.e. purchase existing database and/or accounting software, but customize ticketing system) 4. Company Merger 5. Company Closure
Editor's Notes
In order to grow and be successful Cires Technology must have an economic and efficient system that will keep pace with continually changing technology and the needs of their customers. To do so, their options may be:
