溝通的世界、圓融的人生詹翔霖教授

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前言人與人相處，很自然的就需要溝通，有些人溝通得很好，讓自己的人生更加順暢，有些人則是溝通過程處處受阻礙，影響自己的升遷。無論如何。人生要圓融、順暢，唯有建立良好的溝通世界，才能讓自己的人生，隨時處在完美的生涯之中。本章將就人際溝通的定義、溝通的方式。溝通的世界圓融的人生等三節分別加以說明。

第一節人際溝通的定義一、人際溝通是一種歷程 (process) ，在一段時間之內，是採有目的式地進行一系列的行為。二、其重點在於它是一種有意義 (meaning) 的溝通歷程。三、雙方在溝通歷程中表現的是一種互動，在溝通的過程當時以及溝通之後所產生的意義都要負有責任存在。

第三節溝通的世界、圓融的人生一、圓滿溝通，掌握關鍵二、有效溝通，魅力展現三、敲門金磚，讓人動心四、運用肢體，展現誠意五、勇於認錯，敞開心胸六、克服障礙，按步就班七、溝通殺手，不可不防八、利用衝突，化解衝突九、東西有異，溝通有理十、不斷學習，更上層樓

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