03第三章客服中心建置指引與技術大葉大學-詹翔霖

[object Object],[object Object],顧客服務管理 – CRM 實戰理論與實務

第三章客服中心建置指引與技術 ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],3.1 客服中心建置指引

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],3.1 客服中心建置指引

話務中心 3.1 客服中心建置指引客服中心之演進 Contact Center Call Center

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],3.1 客服中心建置指引

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],3.1 客服中心建置指引

[object Object],[object Object],[object Object],[object Object],[object Object],3.1 客服中心建置指引

[object Object],[object Object],[object Object],[object Object],3.1 客服中心建置指引

客服中心之導入現況 (3) 3.1 客服中心建置指引

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],3.1 客服中心建置指引

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],3.1 客服中心建置指引

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],客服中心導入作法：策略層面 (3) 3.1 客服中心建置指引

客服中心導入作法：策略層面 (4) 3.1 客服中心建置指引

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],客服中心導入作法：人事層面 (3) 3.1 客服中心建置指引

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],3.1 客服中心建置指引

[object Object],[object Object],[object Object],[object Object],[object Object],3.2 客服中心重點技術

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],3.2 客服中心重點技術

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],3.2 客服中心重點技術

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],3.2 客服中心重點技術

[object Object],[object Object],[object Object],[object Object],[object Object],3.3 新式客服管道— Kiosk 觸控式服務

03第三章客服中心建置指引與技術大葉大學-詹翔霖

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