Introduction of Robotic Process Automation

1. What is RPA
• RPA stands for Robotic Process Automation
• Objective is to Automate the User Business Process
• Typical Examples are Invoice Processing
• Customer Loan Processing, Loan Closure and Issue Closure Statement
• Account Opening, Compliance Check
• Bulk Account Closure

2. RPA Usage in Various
Industries
• Banking Industry
• Financial Services
• Insurance
• Large Consumer Durables and Consumer Appliance Manufacturing
Companies
• Global Hardware and Computer Manufacturers
• Legal Firms and Charted Accountants
• Energy Companies

3. Various Clients
Benefited from RPA
• HSBC, Standard Chartered
• Bank of America
• ANZ Bank, Lombard Insurance
• Electrolux
• Dell
• Deloitte
• Petronas

4. Evolution Of RPA
• Concept of RPA and Evolution is happened in Call Centers, BPO’s and
KPO’s
• Application Integration and Data Exchange between Legacy
Applications has become challenging and Expensive
• Application Maintenance and matching with Ever changing New
Business Needs has become complex
• Regulatory and Compliance Needs

5. Prerequisite of RPA
• Calculate the total time taken to complete the entire process
• Identification of Repetitive steps involved in a Computerized User Process
• Study on how many mouse clicks we can save
• Perform Time & Motion study and estimate the potential saving if we
Automate
• Assess the Applications involved part of the process and activity of copy &
pasting the data between applications to be studied
• Finally Cost-Benefit analysis to be done before proceeding further to Build
& Development Phase

6. Benefits of RPA
• Reduced Fatigue for the Call Center Agents in doing Repetitive and
Redundant Operating Procedures
• Since Software Robot is doing the Activity means Improved Accuracy
and Efficient
• Reduced Operating Cycle for Processing each Case
• Higher Productivity and Throughput Time

7. Various Tools in Market
• Opensan
• BluePrism
• UIPath
• Automation Anywhere
• Workfusion and Other Artificial Intelligence related tools