2. WHAT WE
DOWE
Invest on Non Performing Loans,
receivables, bankruptcies and claims
Partner with International and
National renowned Investors
OUR SERVICING
INCLUDES
A team of Collections and Contact
management specialists
Skip tracing functionalities
Pre Legal and Judicial support
expertise
Flexible Reporting solutions

3. Acquisition of
23 unsecured
NPL portfolios
in a total of
234 m Euros
Acquisition of 7
portfolios in a total
of 78.900.000
Euros
Acquisition of 8
portfolios in a total
of 94.300.000
Euros. First
acquisition of an
Insurance portfolio
First recurring
operation with an
unsecured
Financial
Institution
Acquisition of 7
portfolios in a total
of 57.500.000
Euros. Including
one credit cards
portfolio, one auto
loans and one
portfolio outside
the Banking and
Insurance industry
Acquisition of
first NPL
portfolio of
Unsecured
loans:
3.200.000
Euros
HISTOR
Y
200
5
2006-
07
200
8
2009-
10
Tota
l

4. IN BRIEF OUR SERVICING
Over 60.000 Payments managed in
2010
Over 1 m € collected every month
42 Call Center positions and a
network of external collection agents
Over 25.000 legal claims under
current management representing 60
Million Euros
Managing Non Performing loans
since 2000
23 Distressed debt Portfolio’s
acquired since 2005 in a total of 233
Million Euros

5. ACQUISITION OF DEBT
PORTFOLIOS“The Know how we have acquired over the past 5 years
with the acquisition of debt portfolios is our driver to
expand our operations and to incorporate new business
opportunities”
Reliable Due Diligence
Our database of distressed debts and it’s
valuation
allows us to perform reliable analysis on the
portfolio’s estimated results before the binding bid
Collections Performance
Optimized collections system developed along
the past
8 years, integrating both pre-judicial and judicial
treatment within the same BSS (Business Support
System)
Reporting
Flexible, allowing the production of almost any
type of report required, either for operations, audit
or financial purposes

6. SERVICI
NG
Data preparation
Before integrating data in the BSS, data files
are analysed and only valid data is
integrated, error files are managed outside
the system
Skip tracing
Specialized teams, in the call centre and on
the streets track down the debtors
Phone collections
The most recent technology allows
handling both inbound and outbound
contacts integrated with the collections
management system. Calls are recorded
and can be accessed via web by the client in
its secured private area

7. Field collections
Field agents access, via laptop, pending
cases on their to do list and have exactly
the same front end as a call centre
agent
Legal collections
Legal collections team is integrated within
the same premises as the call centre
and use the same BSS, all documents are
kept on the case level and accessible via
front end
SERVICI
NG

8. COMPANY STRATEGY & KEY
INITIATIVES
Continue improvements to business
efficiency and real time quality control
Focus on diversifying debt collections
sources, such as utilities,
telecommunications, cable, industry and
others
Develop further the integration between
call centre capacity and the legal teams
expertise