Freshdesk is primarily focused on customer support software with limited IT service desk features, while Freshservice is primarily an internal IT service desk tool that also supports customer support and implements full ITIL processes to manage IT services, assets, and contracts. Freshservice builds upon the base features of Freshdesk and allows organizations to track IT assets, contracts, and support ITIL processes for change, problem, release and service catalogue management.

1. FRESHDESK
VS
FRESHSERVICE
Freshdesk Freshservice
Freshdesk is primarily a customer support
software that can also be used for internal IT
support with limited features.
Customer interactions through email, twitter,
phone, Facebook etc, can be converted to
tickets.
Freshdesk does not support ITIL processes to
manage IT services
Freshdesk does not have the option to track
your IT assets and IT contracts
Freshservice is primarily an internal IT
service desk, which can also be used to
support your customer through email.
Being an IT support tool, you can service
your customers through email and phone.
Freshservice implements ITIL and includes
Problem Management, Change Management,
Release Management and Service Catalogue.
Freshservice allows you to track your IT
assets and contracts
Freshservice is built on top of Freshdesk and
comes with all the base functionalities
available in Freshdesk.