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Ways to Build Client Relationship with Soft Communication Skills


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Making new clients is tough but retaining those clients for long-term is a major challenge. Client retention is one of the important aspects for every business owner. There is a process which one needs to follow to maintain a relationship with the customers. This is important for small business owners who run their business locally. Download this infographic and share it with your business partners so that they can follow the steps for client retention.

Published in: Marketing
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Ways to Build Client Relationship with Soft Communication Skills

  1. 1. WAYS TO BUILD LONG TERM CLIENT RELATIONSHIP COMMUNICATE INNOVATE Communication is the key to retain client for long term. Try and understand the problems at client side as well and help them resolve their concerns. Having in-person meeting often, skype sessions, phone calls etc to build a personal connection. 1 2 3 Avoid Single Line of Communication. Try to find a positive way to inform client about negative news. 1 2 EDUCATE Notify clients of delays immediately with proper reason and give a temporary solution if possible. Inform people about your service via social media. 1 Send a weekly mailer to clients about company updates. 3 2 EXECUTE Follow all the steps mentioned above diligently Analyse and measure the results1 Check out the loopholes and if necessary re-strategize 3 2 Helping Small Businesses Grow 1800-3002-0653 /@Biz2CreditIndia /+Biz2creditIn /Biz2Credit India /@Biz2CreditIn /Biz2Credit India /Biz2CreditIndia